Not resolved

We subpoenaed records from a credit card my husband ran up over 30,000, he was very financially abusive and I was on the card as an autiloruzed user. He never let me see a single statement and I had no way of knowing what he was doing with the money.

If I ever changed anything on the card a was interrogated intimidated and threatened with a crowbar. Now that we are divorcing he is claiming it is s joint debt and wants me to pay half of it. I need proof in the way of past statement to prove I wasn’t allowed to charge- I wasn’t the one charging up 30,000. Over six months ago we subpoenaed the records we need.

One excuse after another, now they are saying because their headquarters are in Texas and we live in Virginia they are not obligated to provide the documents that we have subpoena ed. I have called and called. I am told a supervisor will call me back, hold on to talk to a supervisor, they gave me a number to contact subpoena enforcement department- actually a wrong number. Requested the legal department they won’t give that number out.

For over 4 hours I just got the run around over and over. They do give out numbers fir you to call but the aren’t actually the number you need. I have been a member of USAA for nearly 30 years and I can’t get any help in this situation at all. My husband also had a line of credit loan on our house that I didn’t know about- $40000.

He forged my initials on the loan documents and had it all in his own name only so once again I could get access to no records for over 15 years we have been paying on this loan and the balance is larger that when we started how? Why?

It seems my husband and his lawyer believe I should be responsible for this too- I had no idea, don’t know what he did with the money, weather he ever had it paid down, when he increased the amount and why— really unfair that USAA won’t provide the documents that I need to have for court to get a fair settlement. I really feel that that are deliberately assisting the retired service member commit a fraud on the court.

Product or Service Mentioned: Usaa Credit Card.

Reason of review: Poor customer service.

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Mortgage fraud discovered in my situation also. I recently discovered the fraud signature page that I believe was used to transfer property without my knowledge.


I’m so sorry this happened to you too. This is a huge company and I just can’t believe the crap they get away with.


I have had the same thing too which involves several accounts and mortgage fraud but in my case, it was a reverse mortgage. Can you contact me to see how to go about exposing this? I think an investigative reporter is the way to go.


It has been suggested to me that we should file a claim or at least a complaint with federal bank authorities because they have no right to takes sides in a divorce situation and help the service member screw over the spouse. The difference in the way Navy federal credit union and USAA handled these situations was night and day.

I can’t believe this is legal! Since when can the primary spouse make a call and say “ there has been a change in our marital status “ and I am locked out of all joint accounts!! He provided no proof, because there wasnt any- nothing had been filed, we weren’t even separated. They didn’t notify me at all.

I found out when I called to ask a question about our car insurance policy.

They wouldn’t and still won’t tell me anything. They actually have a whole “ divorce department “.


Can you contact me to see if this is an action to expose to the media? My email is


Hello, I'm in a very similar situation with USAA. My husband lied to them to deny my access due to his foreign bank account transfers.

Now I cannot get my joint account records where I was the primary account holder.

I'd be interested if you'd update me on your progress. I can also let you know if something changes and how I get what I need.


I was not the primary. But I was never able to get any of our marital financial records.

My divorce is over and I got to pay half of his 30,000 credit card that he ran up while out dating ( men and women) during our marriage. 35 years marriage.

They should not be able to do this to people. They say we are headquartered in Texas so if you live anywhere else they claim they are not under your jurisdiction and they do not comply with the subpoena.


This is absolutely criminal and I pointed out that they side with the men and were gender biased. They need to be exposed.

I am going to see about media exposure on a national level.

I contacted the Justice Department / US Attorney's Office. Banking Commission, USAA Facebook page and will do a few more sites/platforms.


I’m sorry you are dealt BH with this. I really believe we are going to have to file complaints to banking authorities or file a claim against them collectively to get anything to change.

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