State: Maryland Product: Usaa Banking Service Clear all filters (2 of 56 reviews match)
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Someone tried to open credit in my name through a USAA bank account. USAA DID stop the transaction before they lost any money (not my money). They NEVER notified me. I found out by my credit protection company. As I tried to resolve the matter completely, I was...
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1 comment
Anonymous
#1172123

More lies about USAA. One of the two top companies by independent evaluations. Are you a disgruntled former employee?

Review
#830360 Review #830360 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Service - fraud protection
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I come from a family of 8 - all of which have been loyal USAA members for decades. Combined, we have been using USAA for nearly 300 years. I had no idea how one department could jeopardize my whole family' relationship with their company. I decided to take a leap...
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7 comments
Anonymous
#686099

I had a similar experience. The information I provided over the phone was completely garbled by the time it was printed on the app.

I called to correct these gross errors and USAA said "Okay, I will change them if you really want". Two weeks later he called and was still using the old incorrect data. One week before the closing he says it will be "close" as to whether we get approved...long after telling us no sweat and ignoring three major income sources.

We were not sure of approval until the actual day of closing. What a nightmare.

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Review
#212553 Review #212553 is a subjective opinion of poster.
Service
Usaa Banking Service

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