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We have a claim against USAA Auto...Three Expect to of their agents told us that if we would supply measurements showing our front end is not narrower than our side fenders ( where the damage occurred ) they would reopen the claim and review the evidence. They contend that their clients door was open and we ran into it...we claim she opened the door as we drove past.
Our evidence is there is NO Damage to our front end!! They then claimed that our front end is narrower than the side fenders as to why we have no front end damage. Heather Pace, Wesley Pate and a Victoria all said this. The last two said they would instruct their repair facility to take those measurement.
Our first visit, they had NO instructions and just did a repair estimate. Victoria then said she would give precise instructions...our second visit they only had instructions to measure the side fender width. Our last call to USAA.. a Ursula, stated right out that we shouldn't bother ourselves because they had NO INTENTION of looking at any evidence that would prove their client responsible and to basically...SUE US!!
They lied to us repeatedly and strung us along with those lies hoping we would just go away.
So now, to take them to court, our insurance company says we have to fix the vehicle ourselves and then they will try to recover the money. We can't afford to fix someone else's damage!!
User's recommendation: Don't get hit by one of their clients...they will back a liar.
USAA Cons: Lied to us.
Location: Greenbrier, Arkansas