State: Indiana City: Indianapolis Clear all filters (5 of 1329 reviews match)
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2.0
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I recently switched back to USAA for Auto and Homeowners insurance after my previous insurance raised rates. I was quoted a rate that was less than my previous insurer so I switched. I paid the rate they quoted me for two months then my rate went up $40.00 a month....
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2 comments
h.kitchener
#1604235

Get a quote from another insurance company, but this time actually sit down and talk to a local insurance agent, not talk to someone from one of these online companies. Just think: if you are having trouble with the rates now, what problems will you have when/if you have to file a claim for something? Talking to someone in a far-off place rather than sitting down with them in a local office seems precarious, to say the least.

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#1409891 Review #1409891 is a subjective opinion of poster.
Reason of review
Pricing issue
1.4
Details

Update by user May 20, 2016

I didn't just rack up bills and credit cards so I could file bankruptcy on them. I lost my job and went from $63k/year to $12/hour with 2 teenage boys at home depending on me.

I lost everything.

My car, my home, my self-esteem, and then USAA dumped me. Showed me just...

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#851023 Review #851023 is a subjective opinion of poster.
Reason of review
Poor customer service
I was awoken by terrible winds and parts of my roof sliding off in the middle of night in January of 2014. When I awoke the portions were laying on the side of my house. At this point I called USAA Homeowers Insurance who connected me with the claims adjustor Vickie...
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#763006 Review #763006 is a subjective opinion of poster.
Reason of review
Bad quality
I received a letter dated November 4, 2015 from USAA saying that after 44 years I must prove by December 2, 2015 that I was in the military or my “access to eligibility based products may be disrupted”. I did apply for a DD 214 online but was told to wait 90 days...
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#732299 Review #732299 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • Reproove Eligibility
We have been banking with USAA for almost 15 years with no problems. So recently we decided to use USAA mortgage to buy a new home. From the pre-approval to our closing day was a complete nightmare. We were supposed to close before the end of April but didn't close...
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#652424 Review #652424 is a subjective opinion of poster.
Reason of review
Poor customer service

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