HORRIBLE customer service. Someone tried to open credit in my name through a USAA bank account.
USAA DID stop the transaction before they lost any money (not my money). They NEVER notified me. I found out by my credit protection company. As I tried to resolve the matter completely, I was (and still am) subject to their HORRIBLE customer service, fraud and identity theft departments.
Any blocks on my credit and resolution have been totally through my effort and my credit protection company. Finally I have had to put a seven year lock on my credit because I can not trust them and that they are still "leaking" my credit information!!!!
Product or Service Mentioned: Usaa Banking Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
USAA Cons: Service - fraud protection.
Location: Baltimore, Maryland