State: Idaho City: Boise Product: Usaa Banking Service Clear all filters (1 of 56 reviews match)

USAA Home Mortgage Process is broken!

I wish I would have seen your complaint before I started the loan process with USAA but like you, I didn't even consider that USAA would provide such horrible service. I have been using USAA for 15 years for ALL of my banking and insurance needs but I am seriously considering leaving them after this experience. They took weeks to get the appraisal back to us and then gave us 2 days to meet the conditions of the appraisal. They have pushed the closing date twice now without my input and today they told me that they had to push the close date past my interest rate lock date and I will be charged a fee. I am waiting on them and they are going to charge me a fee????? I told them to close my application and transfer my VA appraiser to a local lender. The most frustrating part this entire time has been that nobody at USAA will try to help me - I am just told there is nothing they can do about it.
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#612294 Review #612294 is a subjective opinion of poster.
Usaa Banking Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

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Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
(800) 531-6095
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