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1.5

Update by user Oct 15, 2021

Nothing has happened. USAA does not care. website it hard to navigate now was great before they changed it to suit them not customer..agents were blind sided.They canceded secure scan check to at home deposit...not trying to force people on an insure wireless check deposit...awful.Today 10-15-21 called 6 times cannot get a hold of customer service 40 minute wait time.Web bill pay not due when supposed to becalled 6 times today, 1-agent sounded like he just got out of bed...but asked for bill pay, phone confirmed transferred me 2x to credit card.complaints do not make a difference, not thing changes things get worse

Original review posted by user Oct 13, 2021

I have been with them 27 years. The phone hold times are horrific.

You verify on the phone and you get an agent that doesn't know anythng and says" I'm sending you an email for verification"...my response.. "My email is not up right now"... Let me send you to someone who can authenticate you: AFTER a 1/2 hold time at 7:00am in the morning?

Did a scheduled bill pay for the 15th of the month, no in scheduled transactions...called yesterday "It went out on the 8th"...vendor did not receive...website...does not show completed...still in schedule transaction?

My reputation is on the line here.

I do not feel safe with my money in USAA!!!!!! Am pulling out and putting in a reputable bank.

Location: Rio Rancho, New Mexico

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