I am requesting refund from USAA for $838.78 that posted to my Bank America checking account on 9/29.
Following a fraud attack on 8/29, all my accounts and checking were closed down. New accounts created during Sept.
I was concerned that my separate billings for USAA insurance (Medicare Supplement, Auto, Homeowners) would not be paid from my checking account. I spoke with your Johnesia to pay all billings due in Sept for all my USAA accounts. She came up with an amount of $838.78. We agreed this was too high and she would return the excess since I only wanted to pay current amounts due, not anything in advance.
Just this week,I set up auto monthly pay for Medicare Supp ($241/mo) and auto insurance ($92/mo). My homeowners is paid via escrow with my mortgage. So the $838.78 is superfluous and I would like it credited back to me to my Bank America account ending 4078.
My USAA member number is 575633. Payment confirmation number is 276042**** on 9/28.
My address is 179 Waters Edge Dr. Williamsburg VA 23188.
If you need further info, call me on 757-345-****.
User's recommendation: depends on your response.
Product or Service Mentioned: Usaa Customer Care.
Preferred solution: Full refund.
USAA Pros: Respectful customer service.
USAA Cons: Practices, Now it sucks.