0 comments

Following a fraud attack on 8/29, all my accounts and checking were closed down. New accounts created during Sept.

I was concerned that my separate billings for USAA insurance (Medicare Supplement, Auto, Homeowners) would not be paid from my checking account. I spoke with your Johnesia to pay all billings due in Sept for all my USAA accounts. She came up with an amount of $838.78. We agreed this was too high and she would return the excess since I only wanted to pay current amounts due, not anything in advance.

Just this week,I set up auto monthly pay for Medicare Supp ($241/mo) and auto insurance ($92/mo). My homeowners is paid via escrow with my mortgage. So the $838.78 is superfluous and I would like it credited back to me to my Bank America account ending 4078.

My USAA member number is 575633. Payment confirmation number is 276042**** on 9/28.

My address is 179 Waters Edge Dr. Williamsburg VA 23188.

If you need further info, call me on 757-345-****.

User's recommendation: depends on your response.

Product or Service Mentioned: Usaa Customer Care.

Preferred solution: Full refund.

USAA Pros: Respectful customer service.

USAA Cons: Practices, Now it sucks.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

USAA Reviews

  1. 442 reviews
  2. 172 reviews
  3. 76 reviews
  4. 28 reviews
  5. 18 reviews
USAA reviews