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I have had the worst experience with my auto claim with USAA. They have not paid for my rental car which was over $800.00 and they have only paid for 90% of my auto repairs.

The body shop had to fight them to get them to pay that much. I am at this point out over $1800.00 and I may have to eventually go to mediation to get this resolved. They are very uncaring and are bad about returning phone calls. I have even spoken to management and have not gotten any resolution.

I have had the worst experience with my auto claim with USAA. They have not paid for my rental car which was over $800.00 and they have only paid for 90% of my auto repairs. The body shop had to fight them to get them to pay that much. I am at this point out over $1800.00 and I may have to eventually go to mediation to get this resolved.

They are very uncaring and are bad about returning phone calls. I have even spoken to management and have not gotten any resolution.

Product or Service Mentioned: Usaa Auto Claim.

Reason of review: Claim issue.

Monetary Loss: $1800.

Preferred solution: Full refund.

I didn't like: Claims adjuster experience.

Company wrote 0 private or public responses to the review from Nov 30, 2017.
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Anonymous
#1398204

Another bogus report.

mglandreth
to Anonymous #1398240

This is not bogus. I am a real person and still dealing with this issue.

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