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Update by user Dec 27, 2020
USAA can look us up if they choose too contact us using USAA #169-**-**Captain Timothy Bell
Update by user Dec 18, 2020
USAA has not tried to contact us.
Original review posted by user Nov 18, 2020
Had a pipe break due to a power outage which flooded our home. All of this was covered by our USAA insurance, but USAA is trying to ignore us here.
USAA has been our insurance company for over 45 years. Their people stole things from our home, damaged most everything and now they won't pay the rest of the claim and won't answer our calls. Their people were horrible and they wouldn't even send out an adjuster to our home. They allowed Paul Davis of Nixa Mo.(their restoration company) to police themselves and help themselves to our household items.
These folks are criminals along with USAA. The stuff they placed in storage came back to our home rodent infested and snake infested. Yes, these creatures invaded our boxes that USAA's people packed and were then delivered back into our home filled with Chipmunks and snakes which we killed. The boxes all had holes in them.
USAA still refuses to pay what's owed and now we need a good attorney folks. Please send us in the right direction here.
Tim and Tracy Bell
User's recommendation: Never use USAA.
Product or Service Mentioned: Usaa Homeowners Insurance.
Monetary Loss: $25000.
Preferred solution: Full refund.
USAA Cons: Steal from you and ignore your legal claims, Failure to listen to my issue, Being lied to or mislead by their customer service.