1 comment
Not resolved

My father died on feb.12 - a tree fell on his house march 14th.

As executor I filed a claim. USAA needed papers showing I was executor. I sent them by mail. After 2 weeks they still hadn't received them, so I emailed them.

The adjuster told me she wasn't seeing that the papers were in and asked me to send them a 3rd time. I said, "absolutely not ! YOU need to find them. This is the most inept company I've ever dealt with !!!

America doing their job as usual !!! Now because this company has dragged their feet for going on a month now, the rain coming in the house has ruined the interior.

Way to go USAA !!!!!I would NEVER refer anyone to get insurance with this company - obviously they are TOO big to operate efficiently !!!!

Review about: Homeowners Insurance.

Review #1033386 is a subjective opinion of a user.

Customer service
PRODUCT OR SERVICE Usaa Homeowners Insurance
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Usaa?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Columbia, South Carolina, United States #1315043

USAA is not the reliable company it once was. Best to avoid them. In your case, you might want to get a free consult with an attorney familiar with insurance claims, etc.

You May Also Like

Naca - Review in Loans and Mortgages category Naca "Everything everyone is saying is true, but it depends on your preparation as well. Listen, your CREDIT SCORE/REPORT will be pulled and it does matter 100%. Reason being is because..." Read more USAA scamming peopel with "teaser" rates that no one every qualifies for. Usaa "Currently their website states 1.9-2.9% on used car loans. I went to get a loan and they refused to offer me that rate. They instead only offered 9.45% and made..." Read more Lending Club - FICO 780, $215k a year income - denied Lending Club "Much like the other reviews here, they put me through the ringer. Forms, tax returns, bank statements, W-2's, etc. One step at a time. So first fill out forms. 3..." Read more Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit Usaa "It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and..." Read more Heartland Rvs - Love the layout but very poor workmanship indeed Heartland Rvs "My husband and I purchased a Heartland Prowler 25 ft. Before we purchased, we were interested, not only in the layout and amount of storage space, but more importantly we..." Read more Ezbuy - Faulty item - collect, return and collect??? Ezbuy "Ezbuy delivered a spoiled drawer. Firstly, its bulky - yes i chose self collection to save on cost. Being asked to BRING BACK to the warehouse / collection point. Hello?..." Read more Lkq Corporation - Unsafe worker driving Lkq Corporation "Hi i live in Florida. When i was driving one of your trucks cut me off the road.I was turning right but there was so many cars in the way..." Read more Garden Winds - Horrible Customer Service Garden Winds "Garden Winds customer service is the absolute WORST! After sending two email and getting no response, "I" had to call to get any kind of answers concerning their defective products..." Read more