State: Georgia Clear all filters (41 of 1300 reviews match)
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3.3
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Usaa - Auto Claim Review from Hinesville, Georgia
May 21, 2016 3:30 am I woke up to see my neighbors house on fire. My husband and I ran out our house to alert the neighbors. They did make it out ok. This fire was hot, it caused damage to our property and my husband's 1949 GMC truck. We have USAA for our home and 4...
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4 comments
Anonymous
#1209181

If you don't have physical damage coverage on your truck, then you are out of luck. The only reason to carry liability only is if you don't care about the value of a vehicle.

Review
#909539 Review #909539 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved
5.0
Details
Yes worst bank in the World. The word crook, thief comes to mine when describing them. I would not recommend them to my worse enemy let alone a friend. My million girlfriends deposited a number checks to my account all good. We tooks out some case over the atm for few...
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Review
#926767 Review #926767 is a subjective opinion of poster.
Cons
  • Them holding my money
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Full refund
Tags
  • Dishonest Bankers
1.3
Details
Loved USAA however realized they are great until you have a claim. Basically, the USAA adjuster reinterpreted the meaning of the language of the agreement to deny the claim. I had a simple and small claim. Was even considering not filing. USAA Policy services sold the...
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2 comments
Anonymous
#1193624

Same here , been member for 17 years. Last couple years they seem to have a younger female staff. I call the entitled baby customer service repersenitive. They insist on talki...

Review
#891437 Review #891437 is a subjective opinion of poster.
Cons
  • Usaa
Reason of review
Problem with delivery
Loss
$1000
Tags
  • Usaa Auto Insurance Claim
1.7
Details
I have had USAA HO and AUTO for 40 years. On Nov.26,2014 I arrived home to find it flooded with water. The source was a pipe in the hall closet wall where the main cut off was located. The sound of rushing water was loud at the site.The home is 1250 sq ft and was...
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8 comments
Anonymous
#1163321

Water claim not resolved. Interesting development. Umpire in case now says that he is willing to withdraw his decision that was a "unanimous" decision to settle. One appraisal...

Review
#834668 Review #834668 is a subjective opinion of poster.
Cons
  • Lack person-to-person contact
  • Incompetent employees
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

USAA in Woodstock, Georgia - Customer service sucks

1.0
Details
Don't try to get anything done with customer service at usaa. Thank god I am not a member. From held with logon and requesting a pre-qulified mortgage I hit a stone wall with customer service. They are the worst people to deal with. Thier customer service and mortgage people are rude and uncooperative. Take your business elsewhere. If you are military, go to Navy Federal Credit Union. You are treated like you are wasting their time answering questions. They DO NOT want your business! They will not answer your questions without asking you a ton of questions in return. You are the customer, not them. They do not have an email address for you to contact them and they would not provide a mailing address. You do not want to do business with a company like that. You are treated worse than the VA! They have no respect for the military. They just want your money.
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Review
#918032 Review #918032 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • Poor Company Ethics

Usaa Customer Care Review

2.8
Details
Horrible customer service . Mortgage department is a joke.
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Review
#870650 Review #870650 is a subjective opinion of poster.
Reason of review
Poor customer service
1.2
Details
The customer service is aweful and more interested in explaining to me why something was my fault instead of actually helping me. They rejected a check for insufficient funds when my account showed over twice the amount of the check as "available funds" on their own...
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3 comments
Anonymous
#1183124

Sounds like you cannot manage your finances or just want to lie about USAA. Which is it?

Review
#879527 Review #879527 is a subjective opinion of poster.
Reason of review
Poor customer service

USAA in Atlanta, Georgia - Liars customer service is ridiculous

i had fraud in my account 3weeks ago the rep that I was speaking with stated that there was a fraud case open and it would take 3business days. the fraud was another bank pulling money from my account with usaa. I only use one bank and that is this *** bank USAA. I did everything that I was told to do. as weeks go by the transaction still went through my account as I was told that nothing would go through my account due to fraud alert. I was charged nsf fees for that. now here it is I made a deposit on my account via mobile app and now they are holding money. this is by far the worst customer service center and agents I have ever had to deal with. I was told that the fees would be reversed and back to my account and they never were. I had no documentation of the fraud alert sent to my notification box or to any other notification on my account.
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Review
#863278 Review #863278 is a subjective opinion of poster.
Cons
  • Incompetent employees
  • No follow through
  • Customer service representative
Reason of review
Poor customer service

Usaa Customer Care Review from Vinings, Georgia

Customer service is ridiculously rude they don't know how to open a correct fraud alert. The representatives will be little you for something 6 years ago. People change people make mistakes. It is not Usaa rep or agents job to be little a customer and make them feel so low. They never refunded my nsf fee due to their own agent didn't open a fraud case properly. And now they are holding finds of my money for something back In 2011. And also for mistakes made last year. I absolutely have been discusted with the way Ussa has changed.
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Review
#863782 Review #863782 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
1.0
Details
In my entire lifetime of banking experience, I have never had any issues with my account or debit card. Only with USAA have I ever had any unauthorized debit card transactions in my account. I think that speaks for itself. And, as you most likely have already read, the...
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Review
#754731 Review #754731 is a subjective opinion of poster.
Cons
  • Closing all business
Reason of review
Poor customer service