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I love USAA

I have had USAA for about 20 years. When the hurricane hit my house in Hinesville USAA took great care of me. When I wrecked my truck USAA took care of me. My insurance rates are literally half of what GEICO and all the others wanted. USAA has always been great.
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#1530158 Review #1530158 is a subjective opinion of poster.
I had a flood in my basement. They denied the claim based on two exclusions. I did legal research and determined that the exclusions did not apply to my situation. Wrote USAA a letter with the legal authority. Took about an hour to renew the denial. Sued in small...
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3 comments
Anonymous
#1635146

Usaa has gone down here. I have a total loss claim from October of 2017.

I was rear ended and my insurance USAA has been trying to give a low ball payoff. The car was a 2016 Toyota Corolla 18000 miles, garage kept, car cover and 3rd vehicle. Car had no dents, dings or rub marks. 100% perfect until the the wreck.

They sent me comparisons that we could not verify not even one. The body shop reported it as excellent condition. USAA sent someone to inspect and they said very good condition. I provided them (at their request) comparisons that actually exist, they asked for them and never looked st them.

Then they asked me if I was sending them and I said there on your claims site under my name and accident. No response ever given. I asked to talk to manager and they said a MGR would call me within a few days. No call came until nearly two weeks later after I told them I had filed a complaint and don’t bother to contact me until claim is settled.

I can not buy a replacement vehicle at the price they wanted to settle. I contacted the insurance commission board and filed a compliant. They missed their deadline to respond and then when they responded they never answered the compliant to where you could verify they answered everything. Thru the insurance board we sent it back for their response.

It has been months and they have not complied. Many, many messages that we have not settled are on file with their claims dept. Last week they sent me a settlement check on a unfinished claim. I have been a long term member, but after a year plus I can say this is the worst customer service I have ever had.

I told them to show me a car on this island (hawaii, Hawaii or big island) like mine that I could purchase for that price I would settle. They couldn’t and never responded. USAA has gone to *** and when we settle I will close my banking. Already switched the rest and saved money.

I recommend using insurance commission board , congressman’s office, BBB to solve your compliant. Again this was a no fault of mi e accident and the other insurance company was/is responsible and my own insurance company (USAA) is trying to cheat me. On top of that they let me make payments on the vehicle for months when they could of paid it off with undisputed money. Their offer was more than enough to pay it off and then we could settle the compliant later.

They just let me keep paying the payment and this again is my insurance company. The insurance commission board Rep. Told me they could of paid it off with the undisputed settlement money while we go thru the compliant process.

They (USAA) stuck it to their customer! If you look compliant there are thousands if complaints on them.

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Review
#1428245 Review #1428245 is a subjective opinion of poster.
Reason of review
Order processing issue

USAA in Augusta, Georgia - Overcharged, dropped, and angry

1.3
Details
They dropped us after over 25 yrs because of our son’s stupidity (dui & totaled his car) after they raised our rate for a year to recoup $. What a bunch of jerks! This was the ONLY accident we’d ever had. They told us we’d have to find a new home insurance provider as well. They probably did us a favor. I bet they wouldn’t want to cover anything anyhow. Good riddance.
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Review
#1402562 Review #1402562 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Canceled home owners and auto. Told refunds would be sent within 2 to 3 business days. After several calls and several different stories, now told one month for home owners refund Yyyyyyyy, told they had no idea where auto refund was, told 6 months to get subscriber...
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Review
#1401663 Review #1401663 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
5.0
Details
Yes worst bank in the World. The word crook, thief comes to mine when describing them. I would not recommend them to my worse enemy let alone a friend. My million girlfriends deposited a number checks to my account all good. We tooks out some case over the atm for few...
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Review
#926767 Review #926767 is a subjective opinion of poster.
Cons
  • Them holding my money
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Full refund
Tags
  • Dishonest Bankers

USAA in Woodstock, Georgia - Customer service sucks

1.0
Details
Don't try to get anything done with customer service at usaa. Thank god I am not a member. From held with logon and requesting a pre-qulified mortgage I hit a stone wall with customer service. They are the worst people to deal with. Thier customer service and mortgage people are rude and uncooperative. Take your business elsewhere. If you are military, go to Navy Federal Credit Union. You are treated like you are wasting their time answering questions. They DO NOT want your business! They will not answer your questions without asking you a ton of questions in return. You are the customer, not them. They do not have an email address for you to contact them and they would not provide a mailing address. You do not want to do business with a company like that. You are treated worse than the VA! They have no respect for the military. They just want your money.
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Review
#918032 Review #918032 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • Poor Company Ethics
Featured
3.3
Details
Usaa - Auto Claim Review from Hinesville, Georgia
May 21, 2016 3:30 am I woke up to see my neighbors house on fire. My husband and I ran out our house to alert the neighbors. They did make it out ok. This fire was hot, it caused damage to our property and my husband's 1949 GMC truck. We have USAA for our home and 4...
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4 comments
Anonymous
#1209181

If you don't have physical damage coverage on your truck, then you are out of luck. The only reason to carry liability only is if you don't care about the value of a vehicle.

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Review
#909539 Review #909539 is a subjective opinion of poster.
Reason of review
Problems with payment
1.3
Details
Loved USAA however realized they are great until you have a claim. Basically, the USAA adjuster reinterpreted the meaning of the language of the agreement to deny the claim. I had a simple and small claim. Was even considering not filing. USAA Policy services sold the...
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2 comments
Anonymous
#1193624

Same here , been member for 17 years. Last couple years they seem to have a younger female staff.

I call the entitled baby customer service repersenitive. They insist on talking over you, very argumentitive & disrespectful.

Not a shred of automotive knowledge when you try to explain anything over the phone. They stink !!!!!!

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Review
#891437 Review #891437 is a subjective opinion of poster.
Cons
  • Usaa
Reason of review
Problem with delivery
Loss
$1000
Tags
  • Usaa Auto Insurance Claim
1.2
Details
The customer service is aweful and more interested in explaining to me why something was my fault instead of actually helping me. They rejected a check for insufficient funds when my account showed over twice the amount of the check as "available funds" on their own...
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3 comments
Anonymous
#1183124

Sounds like you cannot manage your finances or just want to lie about USAA. Which is it?

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Review
#879527 Review #879527 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

Usaa Customer Care Review

2.8
Details
Horrible customer service . Mortgage department is a joke.
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Review
#870650 Review #870650 is a subjective opinion of poster.
Reason of review
Poor customer service