Usaa Customer Care Reviews in Florida, USA
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This information could only be retrieved through USAA. I applied for auto insurance and USAA had my personal information. Someone used that information to open an account. I had to file with Fraud, call my credit card company and purchase LifeLock all at my own...
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Review
Service
Usaa Customer Care
Pros
- Frustrating
Cons
- Inability to fix problem usaa created
Reason of review
fraud
Preferred solution
update the accounts so they all reflect that they are fraudulent. I no sooner get off the phone with your of your so called fraud reps when I receive an letter about my "New account".
Usaa Customer Care Review
Terrible I called because I needed help with my debit card and they were no help at they told me "call back later" .....I'm switching
Review
Service
Usaa Customer Care
Reason of review
Poor customer service
USAA - Horrible customer service experience, don't open an account
I wanted to find out why my funds were on hold and the first lady kept reading a script over and over without answering the question so I kept asking and she got upset and asked me if I wanted to speak to another customer service rep. The next one kept reading the exact same script. She basically told me I have the funds on hold because of my standing with USAA. I never had a negative experience so I asked for my standing and she said that would cost $10 to request and $15 to research. So basically they couldn't back up their lies. She was also extremely rude and couldn't answer my question as to why. I will be discontinuing my account at USAA
Review
Service
Usaa Customer Care
Cons
- Impolite
- Holding my money
- Unwillingness to fix problem usaa created
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
I used to work at USAA. Here is how it works. Each and every phone rep in EVERY area of the company wants to refer every call to SOMETHING. This gets them credit for a referral and counts positively for them. USAA is trying to 'deepen' the relationship with...
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6 comments
I left USAA as an employee because of the extreme PRESSURE to sell, sell, sell, because if you didn't sell something on every call, you sat at your mgr's desk every week to fi...
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Review
Service
Usaa Customer Care
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The assumption in your first paragraph is not correct. USAA is one of the few banks that has NOT been hacked, and your address and Social are out there on the internet. Noth...