State: Florida Product: Usaa Auto Claim Clear all filters (4 of 101 reviews match)
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USAA - They do not care about your families safety
I decided to swith to USAA since I am prior service since I heard alot of good things about the company and they seemed like they cared about their customers. Everything seemed well. That is until i actually had to use my insurance. I was in a motor accident at 55...
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1 comment
h.kitchener
#1524979

"They reassured me not to worry I am in good hands." You misunderstood. That phrase was Allstate, not USAA. Best to find better insurance for your needs, as I am sure you are aware.

Review
#1311270 Review #1311270 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Them before i had to actually use them
Cons
  • No one calling me back
  • Customer service
  • No resolution to my problem with the company
Reason of review
Order processing issue
Tags
  • Does Not Care About Safety
USAA - Unbelievable
USAA - Unbelievable
USAA - Unbelievable
I sent my photos to USAA, but was told by a claim representative my photos and the accident report 'don't match up'. Don't match up?! I didn't know how to respond to that as I don't own another Lancer, and reading the accident report, it was vague and impossible to...
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2 comments
Anonymous
#1484925

Hit from behind your good. Other than that it’s your fault

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Review
#1107811 Review #1107811 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
1.0
Details
USAA - LIES
Been a customer service for USAA for a long time never needed them but because of their commercials I felt and promoted a sense of security and protection to my family like no other, what a lie... Family was in a accident, poor initial customer service focused on...
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3 comments
Anonymous
#1744438

Same experience, had been a member for years. When situation arose with my son in an accident, customer service was horrible.

To boot they dropped our son from the insurance. Way to take care of those that serve.

After that we went to Navy Federal for banking and Farmers for insurance. Don’t believe the commercials that USAA plays, they are lies.

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Review
#1059874 Review #1059874 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Commercials
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Full refund
1.0
Details
I held USAA to a higher standard then State Farm or Allstate but I was sooooo wrong! Without telling me they dropped my claim and said I had to track down, call and fight the other insurance company myself instead of USAA handling the claim for me. I've never heard of...
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1 comment
Anonymous
#1197836

Oh, but you do not understand. NO insurance company, NOT ONE, is going to handle your claim when another party is at fault.

I've been in the business over 25 years. When you are hit and have no injuries or fault in the accident, your insurance has zero ability to handle the claim because they are not providing the coverage the at-fault party's carrier is responsible for.

Now, if you'd like to turn in your damage to your company, they will be able to use the COLLISION coverage you are paying for under your policy to cover your damages. Of course, your deductible will apply.

Once YOU have contacted the at-fault party's carrier and turned in a claim to them (very simple procedure) and they possibly deny the claim, then your carrier can get involved depending on what coverage you're paying for under your insurance. Possibly, uninsured motorist coverage may apply.

If you're injured, your medical coverage could come into play. No injuries, your company will not be involved.

Every company will help you find a phone number and advise you of the steps (extremely simple steps), but your company has no liability in this situation. Every company is going to require you get copies if police reports, estimates, and do a lot of leg work. Every company is there to determine damage value and write a check. If you're trying to receive payment, the burden of proof and your cooperation will be required.

It's spelled out in every policy. If you decide to allow your company to pay out under your collision coverage, they will determine if it is worth the cost to subrogate and attempt to recoup their losses and your deductible. There are no guarantees this will happen and it can take years. You may not understand, but your company is saving you your deductible and a major headache and a potential blemish in your claim record by advising you to make the claim through the other carrier.

If you don't mind potentially losing your deductible and you carry collision coverage, turn the claim in to your company. You'll still be responsible for legwork.

They are not your personal secretary. They are a company you pay to provide payment for damage.

Review
#898545 Review #898545 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Customer service is the worst
Reason of review
Poor customer service
Loss
$2000

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
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