State: Florida City: Tampa Product: Usaa Customer Care Clear all filters (2 of 113 reviews match)
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USAA - Horrible customer service experience, don't open an account

1.6
Details
I wanted to find out why my funds were on hold and the first lady kept reading a script over and over without answering the question so I kept asking and she got upset and asked me if I wanted to speak to another customer service rep. The next one kept reading the exact same script. She basically told me I have the funds on hold because of my standing with USAA. I never had a negative experience so I asked for my standing and she said that would cost $10 to request and $15 to research. So basically they couldn't back up their lies. She was also extremely rude and couldn't answer my question as to why. I will be discontinuing my account at USAA
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Review
#872580 Review #872580 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Impolite
  • Holding my money
  • Unwillingness to fix problem usaa created
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • Inept service
I used to work at USAA. Here is how it works. Each and every phone rep in EVERY area of the company wants to refer every call to SOMETHING. This gets them credit for a referral and counts positively for them. USAA is trying to 'deepen' the relationship with...
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6 comments
Anonymous
#935262

I left USAA as an employee because of the extreme PRESSURE to sell, sell, sell, because if you didn't sell something on every call, you sat at your mgr's desk every week to fi...

Review
#410971 Review #410971 is a subjective opinion of poster.
Service
Usaa Customer Care

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts