State: Florida City: Tampa Clear all filters (3 of 1403 reviews match)
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USAA review - They do not care about your families safety
I decided to swith to USAA since I am prior service since I heard alot of good things about the company and they seemed like they cared about their customers. Everything seemed well. That is until i actually had to use my insurance. I was in a motor accident at 55...
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1 comment
Machele
#1524979

"They reassured me not to worry I am in good hands." You misunderstood. That phrase was Allstate, not USAA. Best to find better insurance for your needs, as I am sure you are aware.

Review
#1311270 Review #1311270 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Them before i had to actually use them
Cons
  • No resolution to my problem with the company
  • No one calling me back
  • Anything about customer service
Reason of review
Order processing issue
Tags
  • Does Not Care About Safety
USAA review - Unbelievable
USAA review - Unbelievable
USAA review - Unbelievable
Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front of my vehicle so he would not have to wait in line behind other stopped vehicles at a light....
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2 comments
Anonymous
#1484925

Hit from behind your good. Other than that it’s your fault

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Review
#1107811 Review #1107811 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
1.0
Details
USAA review - LIES
Been a customer service for USAA for a long time never needed them but because of their commercials I felt and promoted a sense of security and protection to my family like no other, what a lie... Family was in a accident, poor initial customer service focused on...
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3 comments
Anonymous
#1744438

Same experience, had been a member for years. When situation arose with my son in an accident, customer service was horrible.

To boot they dropped our son from the insurance. Way to take care of those that serve.

After that we went to Navy Federal for banking and Farmers for insurance. Don’t believe the commercials that USAA plays, they are lies.

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Review
#1059874 Review #1059874 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Commercials
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Full refund

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Website:
Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
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