USAA Reviews in Tampa, Florida
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This is the second house we're buying with USAA. I've been a member for 10 years. Costumer service sucks and they don't care about family. We moved from Texas to Florida for job reasons. Even when we show that we've been working for 8 years as a part-time and full time...
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Review
I decided to swith to USAA since I am prior service since I heard alot of good things about the company and they seemed like they cared about their customers. Everything seemed well. That is until i actually had to use my insurance. I was in a motor accident at 55...
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1 comment
"They reassured me not to worry I am in good hands." You misunderstood. That phrase was Allstate, not USAA. Best to find better insurance for your needs, as I am sure you are ...
Review
Service
Pros
- Them before i had to actually use them
Cons
- No resolution to my problem with the company
- Customer service
- No one calling me back
Reason of review
Order processing issue
Tags
Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front of my vehicle so he would not have to wait in line behind other stopped vehicles at a light....
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2 comments
Hit from behind your good. Other than that it’s your fault
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Review
Service
Reason of review
Poor customer service
USAA in Tampa, Florida - Caters to a select group...
Moved to a military retirement villiage in Florida a long term USAA nember. Handed my Home Owners Insurance to a broker for policy service. Multiple issues! Now I find out the General Officers were not passed off and retain their direct Home Owners policy service with USAA. Theres two standards!
Review
Service
Reason of review
Poor customer service
USAA in Tampa, Florida - Double Standard
Have USAA Home owners for 10 years never filed a claim. Move to a military retirement community in Florida. USAA passes you of to Security First Home Owners Insurance. However, the retired General Officers n my street in the communiity still retain their USAA direct home owners insurance. They lack values...
Review
Service
Reason of review
Poor customer service
Been a customer service for USAA for a long time never needed them but because of their commercials I felt and promoted a sense of security and protection to my family like no other, what a lie... Family was in a accident, poor initial customer service focused on...
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2 comments
Stuart Blain Parker16 DE Zavala PLShavano tx
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Review
Service
Pros
- Commercials
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Full refund
USAA claims it was by error that their ads were on Sean Hannity show and the reason for pulling the ads. It is not true. They advertise on Chris Matthews show and others. Servicemen have fought and died for free speech and they suppress it. REgardless of the extra cost...
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5 comments
there is a *** *** from Moscow, Idaho a troll.
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Review
Cons
- Dishonesty
Reason of review
Dishonest and unamerican
Tags
USAA in Tampa, Florida - Horrible customer service experience, don't open an account
I wanted to find out why my funds were on hold and the first lady kept reading a script over and over without answering the question so I kept asking and she got upset and asked me if I wanted to speak to another customer service rep. The next one kept reading the exact same script. She basically told me I have the funds on hold because of my standing with USAA. I never had a negative experience so I asked for my standing and she said that would cost $10 to request and $15 to research. So basically they couldn't back up their lies. She was also extremely rude and couldn't answer my question as to why. I will be discontinuing my account at USAA
Review
Service
Cons
- Impolite
- Holding my money
- Unwillingness to fix problem usaa created
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
Usaa Auto Insurance Review
So dissapointed with this insurance company and the way they do things. How their customers can just lie and get away with it! Time to get some justice on my claim since these people were very rude and no help at all!
Review
Service
Reason of review
Poor customer service
I have had several issues with USAA. At one time I thought they were a great company. My spouse passed away and in my grieving I didn't realize I had missed a payment. I opened the letter a day after the cancellation and USAA offered to renew the policy a twice the...
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Review
Pros
- How usaa used to operate and care for its members
Cons
- That usaa is driven by share holders
Reason of review
Poor customer service
Tags
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Try the online mortgage company with all of those ads out there. Much faster than a bank.