State: Florida City: Tampa Clear all filters (21 of 1300 reviews match)
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1.0
Details
This is the second house we're buying with USAA. I've been a member for 10 years. Costumer service sucks and they don't care about family. We moved from Texas to Florida for job reasons. Even when we show that we've been working for 8 years as a part-time and full time...
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1 comment
Anonymous
#1696291

Try the online mortgage company with all of those ads out there. Much faster than a bank.

Review
#1549735 Review #1549735 is a subjective opinion of poster.
1.0
Details
USAA - They do not care about your families safety
I decided to swith to USAA since I am prior service since I heard alot of good things about the company and they seemed like they cared about their customers. Everything seemed well. That is until i actually had to use my insurance. I was in a motor accident at 55...
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1 comment
h.kitchener
#1524979

"They reassured me not to worry I am in good hands." You misunderstood. That phrase was Allstate, not USAA. Best to find better insurance for your needs, as I am sure you are ...

Review
#1311270 Review #1311270 is a subjective opinion of poster.
Pros
  • Them before i had to actually use them
Cons
  • No resolution to my problem with the company
  • Customer service
  • No one calling me back
Reason of review
Order processing issue
Tags
  • Does Not Care About Safety
USAA - Unbelievable
USAA - Unbelievable
USAA - Unbelievable
Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front of my vehicle so he would not have to wait in line behind other stopped vehicles at a light....
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2 comments
Anonymous
#1484925

Hit from behind your good. Other than that it’s your fault

Review
#1107811 Review #1107811 is a subjective opinion of poster.
Reason of review
Poor customer service

USAA in Tampa, Florida - Caters to a select group...

3.2
Details
Moved to a military retirement villiage in Florida a long term USAA nember. Handed my Home Owners Insurance to a broker for policy service. Multiple issues! Now I find out the General Officers were not passed off and retain their direct Home Owners policy service with USAA. Theres two standards!
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Review
#1302697 Review #1302697 is a subjective opinion of poster.
Reason of review
Poor customer service

USAA in Tampa, Florida - Double Standard

Have USAA Home owners for 10 years never filed a claim. Move to a military retirement community in Florida. USAA passes you of to Security First Home Owners Insurance. However, the retired General Officers n my street in the communiity still retain their USAA direct home owners insurance. They lack values...
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Review
#1283454 Review #1283454 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
USAA - LIES
Been a customer service for USAA for a long time never needed them but because of their commercials I felt and promoted a sense of security and protection to my family like no other, what a lie... Family was in a accident, poor initial customer service focused on...
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2 comments
Anonymous
#1340089

Stuart Blain Parker16 DE Zavala PLShavano tx

Review
#1059874 Review #1059874 is a subjective opinion of poster.
Pros
  • Commercials
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Full refund
USAA claims it was by error that their ads were on Sean Hannity show and the reason for pulling the ads. It is not true. They advertise on Chris Matthews show and others. Servicemen have fought and died for free speech and they suppress it. REgardless of the extra cost...
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5 comments
Anonymous
#1353036

there is a *** *** from Moscow, Idaho a troll.

Review
#1052314 Review #1052314 is a subjective opinion of poster.
Cons
  • Dishonesty
Reason of review
Dishonest and unamerican
Tags
  • dishonest
  • Unamerican

USAA in Tampa, Florida - Horrible customer service experience, don't open an account

1.6
Details
I wanted to find out why my funds were on hold and the first lady kept reading a script over and over without answering the question so I kept asking and she got upset and asked me if I wanted to speak to another customer service rep. The next one kept reading the exact same script. She basically told me I have the funds on hold because of my standing with USAA. I never had a negative experience so I asked for my standing and she said that would cost $10 to request and $15 to research. So basically they couldn't back up their lies. She was also extremely rude and couldn't answer my question as to why. I will be discontinuing my account at USAA
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Review
#872580 Review #872580 is a subjective opinion of poster.
Cons
  • Impolite
  • Holding my money
  • Unwillingness to fix problem usaa created
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • Inept service

Usaa Auto Insurance Review

1.0
Details
So dissapointed with this insurance company and the way they do things. How their customers can just lie and get away with it! Time to get some justice on my claim since these people were very rude and no help at all!
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Review
#850950 Review #850950 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
2.3
Details
I have had several issues with USAA. At one time I thought they were a great company. My spouse passed away and in my grieving I didn't realize I had missed a payment. I opened the letter a day after the cancellation and USAA offered to renew the policy a twice the...
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Review
#791090 Review #791090 is a subjective opinion of poster.
Pros
  • How usaa used to operate and care for its members
Cons
  • That usaa is driven by share holders
Reason of review
Poor customer service
Tags
  • Usaa Auto Insurance Claim