State: Florida City: Tampa Clear all filters (23 of 1329 reviews match)
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USAA in Tampa, Florida - Stupidity

Ill never go back now. I was told by Pauline on sept 04 at 942 am et that i had a check being sent to me at my new address and i checked the mail ever since. Then i called just now and was told the people who sent the check sent it to my old address. I updated the address last month, but evidently there's people who dont care, so they'll never have to worry about me coming back. N9w i have to wait until oct 1 to get it.
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Review
#1651029 Review #1651029 is a subjective opinion of poster.
1.0
Details
This is the second house we're buying with USAA. I've been a member for 10 years. Costumer service sucks and they don't care about family. We moved from Texas to Florida for job reasons. Even when we show that we've been working for 8 years as a part-time and full time...
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1 comment
Anonymous
#1696291

Try the online mortgage company with all of those ads out there. Much faster than a bank.

Review
#1549735 Review #1549735 is a subjective opinion of poster.
General disappointments & a lot of money out of my pockets over the last 45+ years, (car/auto/boat) somewhere over $800,000.00. I could by my house & vehicle 3 times over had I put that in the bank ! So I did some research, at the beginning of the 2008 recession, CEO...
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1 comment
Anonymous
#1662771

Another garbage complaint. Not different from other insurance plans, just better.

Review
#1495237 Review #1495237 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
USAA - They do not care about your families safety
I decided to swith to USAA since I am prior service since I heard alot of good things about the company and they seemed like they cared about their customers. Everything seemed well. That is until i actually had to use my insurance. I was in a motor accident at 55...
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1 comment
h.kitchener
#1524979

"They reassured me not to worry I am in good hands." You misunderstood. That phrase was Allstate, not USAA. Best to find better insurance for your needs, as I am sure you are aware.

Review
#1311270 Review #1311270 is a subjective opinion of poster.
Pros
  • Them before i had to actually use them
Cons
  • No resolution to my problem with the company
  • Anything about customer service
  • Customer service
Reason of review
Order processing issue
Tags
  • Does Not Care About Safety

USAA in Tampa, Florida - Caters to a select group...

3.2
Details
Moved to a military retirement villiage in Florida a long term USAA nember. Handed my Home Owners Insurance to a broker for policy service. Multiple issues! Now I find out the General Officers were not passed off and retain their direct Home Owners policy service with USAA. Theres two standards!
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Review
#1302697 Review #1302697 is a subjective opinion of poster.
Reason of review
Poor customer service

USAA in Tampa, Florida - Double Standard

Have USAA Home owners for 10 years never filed a claim. Move to a military retirement community in Florida. USAA passes you of to Security First Home Owners Insurance. However, the retired General Officers n my street in the communiity still retain their USAA direct home owners insurance. They lack values...
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Review
#1283454 Review #1283454 is a subjective opinion of poster.
Reason of review
Poor customer service
USAA - Unbelievable
USAA - Unbelievable
USAA - Unbelievable
Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front of my vehicle so he would not have to wait in line behind other stopped vehicles at a light....
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2 comments
Anonymous
#1484925

Hit from behind your good. Other than that it’s your fault

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Review
#1107811 Review #1107811 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
USAA - LIES
Been a customer service for USAA for a long time never needed them but because of their commercials I felt and promoted a sense of security and protection to my family like no other, what a lie... Family was in a accident, poor initial customer service focused on...
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3 comments
Anonymous
#1744438

Same experience, had been a member for years. When situation arose with my son in an accident, customer service was horrible.

To boot they dropped our son from the insurance. Way to take care of those that serve.

After that we went to Navy Federal for banking and Farmers for insurance. Don’t believe the commercials that USAA plays, they are lies.

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Review
#1059874 Review #1059874 is a subjective opinion of poster.
Pros
  • Commercials
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Full refund
USAA claims it was by error that their ads were on Sean Hannity show and the reason for pulling the ads. It is not true. They advertise on Chris Matthews show and others. Servicemen have fought and died for free speech and they suppress it. REgardless of the extra cost...
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5 comments
Anonymous
#1353036

there is a *** *** from Moscow, Idaho a troll.

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Review
#1052314 Review #1052314 is a subjective opinion of poster.
Cons
  • Dishonesty
Reason of review
Dishonest and unamerican
Tags
  • dishonest
  • Unamerican

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA in Tampa, Florida - Horrible customer service experience, don't open an account

1.6
Details
I wanted to find out why my funds were on hold and the first lady kept reading a script over and over without answering the question so I kept asking and she got upset and asked me if I wanted to speak to another customer service rep. The next one kept reading the exact same script. She basically told me I have the funds on hold because of my standing with USAA. I never had a negative experience so I asked for my standing and she said that would cost $10 to request and $15 to research. So basically they couldn't back up their lies. She was also extremely rude and couldn't answer my question as to why. I will be discontinuing my account at USAA
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Review
#872580 Review #872580 is a subjective opinion of poster.
Cons
  • Unwillingness to fix problem usaa created
  • Impolite
  • Holding my money
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • Inept service