State: Florida Clear all filters (69 of 1300 reviews match)
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1.0
Details
This is the second house we're buying with USAA. I've been a member for 10 years. Costumer service sucks and they don't care about family. We moved from Texas to Florida for job reasons. Even when we show that we've been working for 8 years as a part-time and full time...
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1 comment
Anonymous
#1696291

Try the online mortgage company with all of those ads out there. Much faster than a bank.

Review
#1549735 Review #1549735 is a subjective opinion of poster.
2.6
Details
After many years of consist premium increases and no claims I had enough and moved my car insurance (3 cars) and 2 motorcycles to Geico. In December 2018. I saved over $1200 on annual premiums on just the car insurance alone. This week I got a call from USAA stating...
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Review
#1517644 Review #1517644 is a subjective opinion of poster.
Reason of review
Pricing issue
1.0
Details
USAA - They do not care about your families safety
I decided to swith to USAA since I am prior service since I heard alot of good things about the company and they seemed like they cared about their customers. Everything seemed well. That is until i actually had to use my insurance. I was in a motor accident at 55...
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1 comment
h.kitchener
#1524979

"They reassured me not to worry I am in good hands." You misunderstood. That phrase was Allstate, not USAA. Best to find better insurance for your needs, as I am sure you are ...

Review
#1311270 Review #1311270 is a subjective opinion of poster.
Pros
  • Them before i had to actually use them
Cons
  • No resolution to my problem with the company
  • Customer service
  • No one calling me back
Reason of review
Order processing issue
Tags
  • Does Not Care About Safety
USAA - Unbelievable
USAA - Unbelievable
USAA - Unbelievable
Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front of my vehicle so he would not have to wait in line behind other stopped vehicles at a light....
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2 comments
Anonymous
#1484925

Hit from behind your good. Other than that it’s your fault

Review
#1107811 Review #1107811 is a subjective opinion of poster.
Reason of review
Poor customer service

USAA in Tampa, Florida - Caters to a select group...

3.2
Details
Moved to a military retirement villiage in Florida a long term USAA nember. Handed my Home Owners Insurance to a broker for policy service. Multiple issues! Now I find out the General Officers were not passed off and retain their direct Home Owners policy service with USAA. Theres two standards!
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Review
#1302697 Review #1302697 is a subjective opinion of poster.
Reason of review
Poor customer service

USAA in Tampa, Florida - Double Standard

Have USAA Home owners for 10 years never filed a claim. Move to a military retirement community in Florida. USAA passes you of to Security First Home Owners Insurance. However, the retired General Officers n my street in the communiity still retain their USAA direct home owners insurance. They lack values...
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Review
#1283454 Review #1283454 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
USAA - LIES
Been a customer service for USAA for a long time never needed them but because of their commercials I felt and promoted a sense of security and protection to my family like no other, what a lie... Family was in a accident, poor initial customer service focused on...
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2 comments
Anonymous
#1340089

Stuart Blain Parker16 DE Zavala PLShavano tx

Review
#1059874 Review #1059874 is a subjective opinion of poster.
Pros
  • Commercials
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Full refund
USAA claims it was by error that their ads were on Sean Hannity show and the reason for pulling the ads. It is not true. They advertise on Chris Matthews show and others. Servicemen have fought and died for free speech and they suppress it. REgardless of the extra cost...
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5 comments
Anonymous
#1353036

there is a *** *** from Moscow, Idaho a troll.

Review
#1052314 Review #1052314 is a subjective opinion of poster.
Cons
  • Dishonesty
Reason of review
Dishonest and unamerican
Tags
  • dishonest
  • Unamerican
1.3
Details
Someone opened an account in my name with my address and social. This information could only be retrieved through USAA. I applied for auto insurance and USAA had my personal information. Someone used that information to open an account. I had to file with Fraud,...
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1 comment
Anonymous
#1230573

The assumption in your first paragraph is not correct. USAA is one of the few banks that has NOT been hacked, and your address and Social are out there on the internet. Noth...

Review
#941230 Review #941230 is a subjective opinion of poster.
Pros
  • Frustrating
Cons
  • Inability to fix problem usaa created
Reason of review
fraud
Preferred solution
update the accounts so they all reflect that they are fraudulent. I no sooner get off the phone with your of your so called fraud reps when I receive an letter about my "New account".

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA in Lake Butler, Florida - Holding my money that I worked hard for

1.0
Details
I have an Etsy shop that I work hard in. Etsy has been depositing my proceeds into my account faithfully every week for 5 years. I support my family on this money. I live in Florida and hurricane Matthew will be making landfall in 36 hours. I put a substantial amount on my credit card so we could leave town while the hurricane passes through Orlando. USAA decided to hold the funds on my credit card so it's not accessible. Now I can't rent a car and leave town during the hurricane. I was on the phone with them for an hour - they won't budge. They act like they don't know why this happens but they are lying. I will be doing business with another bank from now on - I'm over this bank and their silly games they play with customers money.
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Review
#931316 Review #931316 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I want the money I paid on my credit card to be credited to my credit card!