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USAA in Tampa, Florida - Stupidity

Ill never go back now. I was told by Pauline on sept 04 at 942 am et that i had a check being sent to me at my new address and i checked the mail ever since. Then i called just now and was told the people who sent the check sent it to my old address. I updated the address last month, but evidently there's people who dont care, so they'll never have to worry about me coming back. N9w i have to wait until oct 1 to get it.
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#1651029 Review #1651029 is a subjective opinion of poster.

USAA in Boynton Beach, Florida - Horrible--life insurance

I used to think USAA was very good but they really have some serious issues between their departments now. Their life insurance group (sales, marketing and underwriting) doesnt know what the other is doing. I was escalated up to the executive office and they couldnt reconcile the issues and just told me sorry we cant help. My experience was horrible and I will not recommend USAA for life insurance until they address the conflicts between their departments.
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#1642554 Review #1642554 is a subjective opinion of poster.
I called USAA car insurance and they wanted $1,000 more then what I am paying now for the same insurance. I'm a 40% disabled vet and a senior citizen. I will never call them again.
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2 comments
Anonymous
#1734965

Obviously, you are doing the right thing to get quotes on insurance. Everyone is different, but USAA is outstanding for me. Too many lies posted here.

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#1622869 Review #1622869 is a subjective opinion of poster.
Reason of review
Pricing issue

USAA in Saint Petersburg, Florida - Double billed

When i made my bill payment the automated bill payment said it could not process the payment and transfered me to a rep who without verifying that the payment did not go thru processed a payment, however the automated did go thru along with 2 failed payment attempts, it took maybe 30 seconds for them to place the charge and after 7 days still no return of excess payment, even if we had had no prior problems with the company this has still taken longer than it should have.
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#1617633 Review #1617633 is a subjective opinion of poster.
1.0
Details
100% of the times my husband and I have phoned the call center, they either massively screw it up, or they just simply make too hard and we give up. Resulting in the need of a vodka shot. The Check Incident We needed two separate check. 1 for rental deposit, 1 for 1st...
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#1616932 Review #1616932 is a subjective opinion of poster.
Pros
  • Free account
Cons
  • Incompetent customer call center staff
  • Worst processes
I paid my full balance $509.00 on the first of this month, I checked the automatic system and was told that I had $0 balance and my available credit was once again $500.I went to the bank for a cash withdrawal and was denied! I called USAA and the first person told me...
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#1615732 Review #1615732 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$11

USAA in Saint Petersburg, Florida - Charged 2 auto payment to my bank account

The automatic system said my payment did not go through, it transfered me to human who put in a payment only to find later the automated payment wenthrough also no i am in overdrawn and they now tell me it will take 4-7 days to clearup the mess after haveing been told the second payment had been backed off but had not.
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#1614627 Review #1614627 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$264
Preferred solution
Full refund
1.0
Details
This is the second house we're buying with USAA. I've been a member for 10 years. Costumer service sucks and they don't care about family. We moved from Texas to Florida for job reasons. Even when we show that we've been working for 8 years as a part-time and full time...
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1 comment
Anonymous
#1696291

Try the online mortgage company with all of those ads out there. Much faster than a bank.

Review
#1549735 Review #1549735 is a subjective opinion of poster.
1.4
Details
USAA Never cancelled renters policy when I moved and bought a place. They said would give money back after I prove I moved by submitting a contract for a storage company to prove I moved. I did so. Upper management refused to give the money. Multiple lower-level...
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#1526409 Review #1526409 is a subjective opinion of poster.
Cons
  • Awefull
  • Horrible experience
  • Lack of honesty
Reason of review
Poor customer service
Loss
$960
Preferred solution
Full refund

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
2.6
Details
After many years of consist premium increases and no claims I had enough and moved my car insurance (3 cars) and 2 motorcycles to Geico. In December 2018. I saved over $1200 on annual premiums on just the car insurance alone. This week I got a call from USAA stating...
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#1517644 Review #1517644 is a subjective opinion of poster.
Reason of review
Pricing issue