USAA - Five minute initial hold to get an operator who transferred me to another department that announced an eleven minute hold for a rep.
Sure, ALL calls go to the same main number which starts the endless process. Do not use this company.
I have been a client since 1967 and planning to drop them on six cars and four houses. If USAA reads this, please call me, Tom Barnett, member number 74-0047.
Product or Service Mentioned: Usaa Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.