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4.8

I have been with them for a few years and customer service has always been helpful. I do not have to wait long to be connected and the service personnel has always been very nice and did all they could to resolve my problems.

I do have auto insurance with them and so far no problems. The only problem I found was that it was not easy to deposit money into my account from where I live. There is only one facility and that is in San Antonio, TX. I used to have to depend on some UPS stores but living in WA, there seem to be no provisions to do this.

Now they introduced an app where you can scan your checks and does work.

Reason of review: Good customer service.

USAA Pros: Respo, Can talk to live person, Responsive customer service, Easy to access by phone.

Location: Burien, Washington

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