Altoona, Alabama
Not resolved
Customer service
Interest Rate
Product or Service Quality

After hours on phone with a U S A A representative while at a dealership, we finally went with another offer due to frustrations with her not getting paperwork right. We had to listen to the same disclosures over and over and over again.

Car buying is exhausting enough as is, and we were buying two vehicles. Now I'm trying to give the business back to U S A A and what happens? In trying to refinance the same vehicle one week later and now our offer is at 2% higher rate. Another phone mistake with another rep.

Got cut off also and called back. Of course, now another rep and having to start over again. We have the same excellent credit, and the same 11 year history with USAA.

If I had just filled everything out on line this would have never happened. I have 2 other credit union memberships, bye bye USAA!!!!

Reviewer is in unhappy mood. pjf2101 stated that there is a room for improvement of lack of understanding and no empathy. Please immediately contact the author of this review to discuss poor customer service of usaa loan refinance. Usaa needs to read this review and look into the issue (if any) according to poster's claims.

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