A USAA insured pulled out from a private drive and my son hit it.A Corpus Christi Police Officer saw the accident and issued a ticket to the USAA driver.

My truck was totaled and USAA offered to settle the loss for 50% and a few days of rental.

USAA never questioned the witness/Corpus Christi Police Officer and failed to do a complete investigation. The USAA adjuster only wanted to view information that was benefical to USAA only.

I had to file suit, but USAA Claims should be suited also for there failure to view and settle claims fairly.


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I found a usaa card

Fayetteville, North Carolina, United States #1232942

Ussa sucks got rear ended on 3/10/16 and they still have not settled with me.


I totally agree I was t-boned by an usaa insured driver and they didn't want to admit fault even though the other driver was cited and not me (I had the right away) they made the claim to to arbitration and still lost.Yet instead of taking responsibility they wasted 8 months of everyone's time.

Then when it came to medical bills they half assed that as well.Terrible!!


I totally agree.

Nevada City, California, United States #886247

My daughter had a single car accident - the car was totaled.She is fine but has had some ER visits (3).

They told us our car was worth $5000. when they insured it, and was billing us accordingly. Now that the car is history and there's no one to blame, they want to give us $1700. for the car.

And they offered 30 days of rental insurance but then said once they gave us a settlement offer they would only pay for one week of rental from that date. Now I'm really worried their not going to pay her hospital bills.

If anyone reads this and has dealt with this before, please email me!bigfootandlittlefoot@gmail.com

to Anonymous #1394443

I'm going threw it now with them

I haven't gotten anything from them yet when 2 months now haven't heard anything they paid half of what my car was worth medical bills and pain and suffering they haven't paid me and my kids for it yet

to Monique #1418507

They’ve been lying to me for months


USAA has always been fair to me.On the contrary - I was hit by a Safeco insured person and it took Safeco over 6 months to admit liability (even though their insured hit me while passing me on the shoulder of a highway).

The state police cited him, not me. Anyway - USAA paid their part of the claim THE VERY NEXT DAY.

It took Safeco over 6 month.USAA ROCKS !!!!


I also was hit from behind by a USAA insured driver on 05/29/2011 and was issued a settlement of Total Loss, I also disputed the amount and got the run around until today, 07/05/2011.One of our customers is an Insurance agent and recommended to call back and speak to the loss dept again, but this time to begin the conversation with "To make myself whole" I require the following resolutions etc..

Today when I called & began with this quote, my settlement was resolved over the phone. By using this quote, They increased my settlement amount by $100.00 and added an extra benefit, They issued me a check of $300.00 (Loss of Use Payment), above and beyond the settlement and issued this check today to receive on 07/07/2011 delivered by Fed-ex. It was amazing, so when your dealing with any insurance claim, use this quote "To make me whole".

It sure worked for me.:sigh


best insurance I ever had. no problems with claims

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