Update by user Jun 04
Neutral Although, my kids still love using their bank accounts.
Original review posted by user Apr 18, 2017
A credit card was fraudulently opened in my name. A USAA representative stated the card would be closed due to fraud.
The account in now affecting my credit for. Every time I call, I am transferred a million times to different departments. They are not concerned, extremely unprofessional and unwilling to help. Do not deal with USAA!
My experience has been "He!!." I always thought USAA was a great company. Boy, was I wrong! USAA would rather lose and alienate a loyal customer over $35. USAA needs to rectify the situation and correct my credit report.
Do not do business with USAA.
They are a lousy company! USAA is difficult to deal with - "RUN!"
Review about: Usaa Customer Care.
Reason of review: Fraud, billing harassment, horrible customer service, poor communicate (a horrible experience).
Monetary Loss: $35.
Preferred solution: credit report and card corrected .