When I was a part of a military type family, I was treated very well. My ex husband and I had a joint account and money flowed it every payday.
Well when my ex decided to wipe the account clean and take all of the money and close it USAA did not inform me that I would be charged for a transfer that could not go through. This was in November. I received no letters from them about the closure nor about a negative balance of almost $800. When I called them to ask why my card was not working for a purchase I was trying to make earlier this year, they told me that I owed them money and had 21 days to pay.
This was in January! The rep told me that they were going over their accounts from the year and caught the transfer and told me it was paid out as an honor system, in her words, "USAA transferred the money in good faith, but now all of your accounts with us are closed." This is total ***! I was outraged! Catching their mistake two months later?!
Do they expect money to float up in the air?
Obviously I did not have 800.00 so I asked if I could pay in payments in order to clear the balance. They told me that it had to be paid in full. My ex has not even been contacted about this fee, I am being sought after for all of it, which I think was ridiculous.
It was a joint account the transfer was done from! They sent it to a collections agency. I have never dealt with a bank like this before. This is unbelievable.
All they care about is the military and who is bringing money in.
If you are a ex military wife who's husband cleans out the account guess what, they will see it as a "domestic issue." Wel, if it's a domestic issue then both people should be held responsible. The woman on the phone had the nerve to say, "well have you talked to your husband about this?" Do not bank with USAA!
Review about: Usaa Account.
Monetary Loss: $785.