State: District Of Columbia City: Washington Clear all filters (15 of 1294 reviews match)
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My son had USAA auto ins. He passed away July 27 2016. He left a 3 month daughter. USAA was notified of his death. Wouldn't you know it USAA in less then a month we were notified that USAA is in the process of suing his estate for the total amount of his insurance...
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1 comment
Anonymous
#1211533

Too difficult to figure out what you are asking.

Review
#914349 Review #914349 is a subjective opinion of poster.
Reason of review
Poor customer service

USAA Home Loan Review from Washington, District Of Columbia

As a valued member of usaa for 9 years, I decided to research financing a home loan through them. I called to get information only. Spoke with Brian broker number 1048239. Placed him on hold for two minutes to take another call. When I came back he had run my credit report without my permission. Very unethical.
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Review
#495945 Review #495945 is a subjective opinion of poster.
Service
I have an auto claim against USAA for an auto accident in which their policy holder was at fault. They are INCOMPETENT at best and heartless at worst. They are rude, inavailable, give conflicting information and are pretty much unethical at every turn. I had to hire...
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15 comments
Anonymous
#1191215

They were pretty awesome to me. I'm not sure how this recent accident is going to settle, but I have a lawyer trying to hound them for me.

Review
#306540 Review #306540 is a subjective opinion of poster.
USAA is a terrible organization that has no care for it's customers and their families. I recently went TDY for several weeks. Prior to my departure, I added a debit card for my wife (who is a foreign national new to this country). We also recently had our first...
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1 comment
Anonymous
#535428

:( USAA used to take pride in taking care of their customers-pretty much since their member expansion a few year ago-they could not care less! It is a shame-I\'m taking my bu...

Review
#320511 Review #320511 is a subjective opinion of poster.

USAA in Washington, District Of Columbia - USSA Tricky Banking

Be aware once you open a joint Account with them your spouse can take out loans with you as the co signer with out even giving you a call or email!!!! My soon to be Ex took out a $ 12,000 loan while I was out of state..electronically & Never told me, nor did USSA.He took me off his life insurance policy in June and took out several loans with my name on them. USSA keeps giving him loans But not ME? My credit score has dropped. I'm pissed cause You should get a call from this company when your dealing with money in the thousands!
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Review
#340232 Review #340232 is a subjective opinion of poster.
Service
USAA is terrible!!! If you have to deal with them for a mortgage, don't! The mortgage processor and the underwriters act as if it's their money. They don't not return calls, emails and so you never know what's going on. We were constantly asked to send...
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6 comments
Anonymous
#545882

After playing the usaa game, jumping through hoops trying to get all the letters they wanted they always needed something else. They said that my husbands employment letter wa...

Review
#335144 Review #335144 is a subjective opinion of poster.
Loss
$900
They blocked my account. They have to review my accout. for what its my money i should be able to spend it the way i want.. when i want. How i want.... they are not helping me they are hurting my. I have a small business and i can not work now because all my money i...
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2 comments
Anonymous
#728177

I agree. I tried to get home owners insurance through them and they said no. They said they are not writing policies in my area. So much for their slogan"we know what it means...

Review
#321757 Review #321757 is a subjective opinion of poster.
USAA was the insurer of a motorist who collided with my car. Their driver was at fault, per the police report. USSA took no action citing their insured's non communication of his responsibility. They took no action and never communicated voluntarily. I processed...
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1 comment
Anonymous
#419845

Very ruthless company..surprises me how they are stealing from innocent people and getting away with it.

Review
#291822 Review #291822 is a subjective opinion of poster.
This company hides under the uniform. They use it as a way of luring in good customers, veterans. I had auto and home insurance with them and never had a claim. They treat me like *** because I owe them 2,000 dollars in credit card balance. They told me it was settled...
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5 comments
Anonymous
#422585

maybe if you paid your bill then you wouldnt be in this mess. You ad an agreement to pay the charges on your cc when you got it, and people like you screw it up for all the re...

Review
#292166 Review #292166 is a subjective opinion of poster.
Loss
$2

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
I was hit in the parking lot while leaving work. I was in the main thruway out when a USAA member drove full speed through the parking lot and hit the front of my truck carrying us across the thruway, up the curb and into a handicap spot. She did not slow down or look...
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3 comments
Anonymous
#1162542

100% disabled Vietnam vetSaw all the ads about how USAA helps vetsUsed them for my mortgageWorst decision everDue to their incompetence closing pushed out 2 monthsNow after 3...

Review
#353927 Review #353927 is a subjective opinion of poster.
Service
Loss
$5500