I attempted to refinance a loan and after telling them time and time again of issues which I identified they would not fix the errors. They even went as far as to tell me it was alright to let my homeowners insurance lapse.
When the loan didn't go through I was assessed something called 'Forced Insurance" by the orginal mortgage holder. In the end it was evident they were just attempting to push the loan through regardless of the issues which I brought up. They were deceptive and yes, they straight out lied in an attempt to get me to sign the paperwork. They have refused since to even publish a similar review to this on their site.
So in addition to being deceptive they are minipulating their outlook by picking and choosing which reviews to put up on their site. Pretty sneaky if you ask me.
Review about: Usaa Refinance.