I had been a loyal customer of USAA for 26 years and a most recent event in December changed all of that.While driving from California to Arizona, I hit a pothole and pulled my car off to the side of the road, about 25 miles west of Barstow, literally in the middle of the desert.
I contacted USAA as I have roadside assist, & explained that I was between Barstow & Kramer Junction and that I was on a busy 2-lane highway well traveled by tractor trailers. I waited for 5 hours and no one ever showed up. I became deeply concerned since my car was pretty close to the roadway and I was afraid of being hit, so I had to stand outside in the desert while I waited for help. I called USAA 5 times to let them know I was still waiting for a tow truck to show up and they continued to tell me that they couldn't find me.
I then contacted the police as it was getting dark and i was afraid for my safety; and I had asked that they send out a patrol car to check on me. Police never showed up. Finally, a good samaritan showed up & helped me install my donut wheel which shredded within 2 miles and I was stranded yet again. I finally had to call a local tow truck to pick me up and I never heard back from USAA.
The whole incident cost me about $300 and I had asked USAA to pay for the entire invoice based on the fact that they didn't abide by their policy; created a dangerous situation for me; and their response was, our only obligation is to reimburse you for the towing fees. I never received an apology from them, and instead, I received an apology from the tow truck company who was supposed to pick me up and didn't.
USAA has shown themselves to be cowardly, incompetent, and downright dangerous.I will never do business with them again.
Review about: Usaa Auto Insurance.
Reason of review: Bad quality.
Monetary Loss: $300.
Preferred solution: Full refund.
I didn't like: Unprofessional, Unwilling to apologize and make things right.