Have been members for many years. We have not had to use the auto or homeowner's insurance through claims more than what you can count on one hand. With that said, our insurance increased on every claim immediately. Our insurance costs about 350.00 per month, for auto and we have been members for 36 years. They have made about $151,200.00 on us give or take a penny not to mention the homeowners policy fees. The minimal auto claims always result in a substantial rate increase for three years. We also have been victims of a substantial rate increase on our homeowners policy and we have made only one claim in 19 years for a roof redo because of a hail storm. When I questioned the homeowners increase, I was told that the increase was necessary to support the needs of USAA as a soluble company. Further being told that insurance claims had been made in our area due to the Bastrop fire. What???
I know USAA pays well has great benefits, yadda yadda yadda....at the policy holder's expense.
Yes I agree, their rates are low from the get go. But make a claim and watch what happens to those rates. The rate suckers theory is an unfair policy in-acted by insurance companies.
Laughingly that isn't even why I am diligently typing in this square box this morning. I am venting because I answered an online satisfaction survey about my experience with USAA and I submitted my displeasure on this survey - a PRIVATE SURVEY, and have received a phone call from the claim's department supervisor whom I had complained about, first thanking me for participating in the survey, then expressing that he wanted to "DISCUSS" my survey. How RUDE! Stalking me USAA? Leave me alone! Last time I checked "FREEDOM OF SPEECH WAS STILL FREE"!!!!!!!!
Can dish it out, but not take it?
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- Product or service
- Claims Supervisor
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- Loans and Mortgages
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