Contact USAA Customer Service
USAA Phone Numbers and Emails
Toll-Free Number:
-
(800) 531-8722
Customer Service:
-
(800) 531-855524/7 Roadside Assistance
-
(888) 452-7754Auto Glass Repair and Replacement
-
(210) 498-2722Collect
USAA Emails:
Contact Information
USAA Website:
USAA Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
520 Independence Pkwy,
Chesapeake, Virginia 23320
17200 Commerce Park Blvd,
Tampa, Florida 33647
9527 Delaney Creek Blvd,
Tampa, Florida 33619
Mailing Addresses:
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288
Fax : +1 (800) 531-5717
USAA Life Insurance Company of New York
529 Main St.
HighLand Falls, NY 10928
Additional Fax Number:
Claims +1 800-531-8669
Fax:
How Good is USAA's Customer Service?
Summary of USAA Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call USAA?
Product/ Service Question:
- “Insurance payment”
- “Get car insurance”
- “Insurance”
Payments and Charges Question:
- “Debit card”
- “Make late payment”
- “Payment questions”
Request for Information Question:
- “Checking account”
- “Information on how to apply”
- “Claims question”
Account Question:
- “Check account balance”
- “Account”
- “Account bAlance”
Cards Question:
- “Pay credit card”
- “Credit card problem”
- “New card”
Activation/ Cancellation Question:
- “Renewal insurance”
- “Policy cancelation”
- “Cancel insurance on a vehicle”
Return/ Replace Question:
- “Trying to change my method of payment for a loan.”
- “Changing address”
- “To change my last name on current policy”
Staff Question:
- “Bad Service!!!”
- “Customer service”
- “Unprofessional help with claim”
Employment Question:
- “Need 10 day payoff”
- “W2”
- “Auto claim payoff”
Shipping and Delivery Question:
- “Tow truck hasn't arrived, and I'm hiring my own”
- “Tow truck hasn't arrived”
- “I sent money to my daughter thru zelle and she did not get it”
Website/ Application Question:
- “Website security code issues”
- “Wuestion on filling out a policy application”
- “Problems with my mortgage application.”
Refund Question:
- “Refund never processed”
- “I'm due a refund and it's been over a month”
- “Refund”
Other Question:
- “Car accident”
- “Beneficiary of my father”
- “Accident”
About
USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.

USAA is ranked 399 out of 3540 in Financial Services category
USA, Worldwide
Compare USAA To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.


