USAA Phone Numbers and Emails

Toll-Free Number:

  • (800) 531-8722

Customer Service:

  • (800) 531-8555
    24/7 Roadside Assistance
  • (888) 452-7754
    Auto Glass Repair and Replacement
  • (800) 531-8430
    Discounts
  • (800) 531-8781
    In Process Mortgage Loans And Services
  • (800) 292-8294
    Loss of a Loved One
  • (800) 531-0341
    New Mortgage Loans And Services
  • (877) 314-2255
    Toll Free
  • (877) 233-7569
    Toll Free Deployed
  • (855) 430-8489
    USAA Mortgage Serviced By Nationstar
  • (210) 498-2722
  • (800) 771-9960

General Info:

  • (800) 531-8722
  • (210) 531-8722
  • (800) 531-6095
  • (800) 531-8111

Jobs/ Career:

  • (800) 210-8722
    Human Resources

Legal:

  • (800) 531-7154
    Privacy Inquiries

Media:

  • (210) 498-0940

USAA Emails:

humanresources@usaa.com
Human Resources
Media
abuse@usaa.com
More phone numbers and emails Less phone numbers and emails

USAA Contact Information

USAA Website:

USAA Online Chat:

Corporate Office Address:

USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States

Other Info (opening hours):

Locations:

520 Independence Pkwy,

Chesapeake, Virginia 23320


17200 Commerce Park Blvd,

Tampa, Florida 33647


9527 Delaney Creek Blvd,

Tampa, Florida 33619


201 W 5th St,

Austin, Texas


7300 Parkwood Blvd,

Plano, Texas


One Norterra Dr.,

Phoenix, Arizona 85085


1855 Telstar Dr.,

Colorado Springs, Colorado 80920


Mailing Address:

USAA Federal Savings Bank

10750 McDermott Freeway

San Antonio, TX 78288

Fax : +1 (800) 531-5717


USAA Life Insurance Company of New York

529 Main St.

HighLand Falls, NY 10928



Fax:

+1 (800) 531 8877
Edit Business Info

USAA Rating Based on 865 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Reliability
Website

Rating stats

Rating trend

Summary of USAA Customer Service Calls

2.9K TOTAL
CALLS
04:24 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call USAA Customer Service?

Product/ Service Question:

  • “Add pet insurance”
  • “Auto insurance”
  • “Insurance”

Payments and Charges Question:

  • “Payments”
  • “Infomation on a deposit”
  • “Payment update”

Request for Information Question:

  • “Roadside assistance”
  • “My dad was in the army and I want to find out the benefits they have”
  • “Question about insurance adjuster career”

Account Question:

  • “Iwant my balance”
  • “I'm looking into opening up a bank account”
  • “Account verification”

Cards Question:

  • “Trouble gettin proof of auto ins card”
  • “Credit card problem”
  • “Credit card”

Activation/ Cancellation Question:

  • “ACTIVATE CARD AND USAA PHONE ACCESS”
  • “To cancel insurance on car”
  • “I need to cancel the insurance on one of my mother's vehicles.”

Return/ Replace Question:

  • “Change auto insurance policy”
  • “Possibly changing insurance”
  • “Glass window replacement”

Staff Question:

  • “Customer service”
  • “Roadside service assistant”
  • “Towing Service”

Employment Question:

  • “PAYCHECK”
  • “Payoff”
  • “Need my W-2 form”

Shipping and Delivery Question:

  • “Did not recieve my insurance card”
  • “Desbloquear limite de compra con la tarjeta de débito”
  • “Tracking number?”

Refund Question:

  • “I'm due a refund and it's been over a month”
  • “Refund”

Website/ Application Question:

  • “My rent is do today and I cannot transfer funds. Every number I call in the site is disconnected. What the *** is going on here???”
  • “Website security code issues”
  • “Site won't let me pay.”

Other Question:

  • “Report auto claim”
  • “Transfer”
  • “Auto ins”

About

USAA Terms of Service
USAA has detected that The Customer's internet connection might be slow. These Site Terms apply to The Customer's use of this Site. By visiting or using this Site, or by agreeing to the Online Agreement, The User of company services accept these Site Terms. Continued use of this Site constitutes The User's acceptance of any revisions to these Site Terms. Suggestions and offers on this Site are not recommendations, unless expressly identified as such, and may not be appropriate for all users, even where the Site indicates that users like The Customer have purchased the product. IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT — To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.
To read more: https://www.usaa.com/inet/pages/site_terms_and_conditions_main
USAA Privacy Policy
www.usaa.com has detected that The User's internet connection might be slow. Safeguarding The User's personal information is serious business to USAA By choosing USAA, The User have expressed confidence in USAA's' ability to serve The Customer Website take this responsibility seriously and www.usaa.com diligently safeguard The Client's personal information. www.usaa.com don't sell The Client's information. www.usaa.com share information outside of USAA only as permitted by law for USAA's' everyday business purposes. The Customer's information is confidential. USAA's' employees and the companies www.usaa.com contract with are obligated to hold member information in the strictest confidence. The Company protect The User's information. USAA have physical security on site, rigorous security procedures and world-class virus and intrusion detection software. There are precautions The User can take to help protect The Client's personal information and The Customer's identity online.
To read more: https://www.usaa.com/inet/pages/security_protect_your_personal_information?wa_ref=pub_subglobal_footer_privacy_promise
USAA FAQ
To read more: https://www.usaa.com/inet/mc_faq/McFAQ
Top USAA Services

Auto Insurance, Customer Care, Auto Claim

Top USAA Products

Account, Checking Account, Credit Card

USAA Pros and Cons

Pros: What they used to be, How usaa used to operate and care for its members, Usaa used to make me feel like they cared, Respectful customer service, Frustrating

Cons: Horrible customer service, Did not resove issue, Being treated like a criminal, Customer service is the worst, Unwillingness to fix problem usaa created

Summary

USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.

USAA reviews and complaints

USAA is ranked 293 out of 2441 in Financial Services category

Area Served

USA, Worldwide

Payment Methods

VISAAmerican ExpressMasterCard

Edit Description

Compare USAA To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Navy Federal Credit Union
180 reviews
1.7
GEICO
1449 reviews
1.5
State Farm Insurance
1249 reviews
1.5
Write a review
Do you have something to say about USAA? What happened? What can we help you with?
Submit review Don't show this popup