Contact USAA Customer Service
Contact Information
USAA Phone Numbers
Toll-Free Number:
- (800) 531-6095
Auto Glass Repair:
- (888) 452-7754
Claims:
- (800) 531-8222
Customer Service:
- (800) 531-6095
- (800) 771-9960
Deployed:
- (210) 498-2722 Collect
- (877) 233-7569 Toll Free
Financial Advice:
- (877) 314-2255
Investments:
- (800) 531-8448
Main Number:
- (800) 531-8722
- (210) 531-8722
Policy Service:
- (800) 531-8111
Roadside Assistance:
- (800) 531-8555
Shopping & Discounts:
- (800) 531-8430
USAA Chat:
USAA Email:
Corporate Office Address:
Fax:
Other Info:
Monday to Friday, 8 a.m. – 5 p.m. CT
Help in Social Networks:
Summary of USAA Customer Service Calls
CALLS
CONNECTIONS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Customers Contact USAA to Ask about:
Product/ Service Question:
- “Proof of insurance”
- “Auto insurance”
- “Quad insurance”
Payments and Charges Question:
- “Payment”
- “Payment update”
- “Pay bill”
Cards Question:
- “Credit card declined”
- “Transfer credit card balances”
- “Id card”
Account Question:
- “My account has another charge”
- “Savings account was closed”
- “Trying to access my account”
Request for Information Question:
- “I need to talk to an agent for a nacis number”
- “Checking on account”
- “Is my checking in my trust”
Activation/ Cancellation Question:
- “Cancel auto insurance”
- “To cancel insurance on car”
- “Policy's cancelled,my bank account not credited”
Return/ Replace Question:
- “Need to change address”
- “Glass window replacement”
- “Changing location”
Staff Question:
- “Towing Service”
- “You have terrible service”
- “Custmer service”
Employment Question:
- “Debit card”
- “Payoff”
- “401k plan”
Shipping and Delivery Question:
- “Have not gotten money transferred to my account”
Other Question:
- “Auto” , Review # 1727160
- “Update auto policy”
- “Accident”
About
Auto Insurance, Customer Care, Auto Claim
Account, Checking Account, Credit Card
Pros: What they used to be, How usaa used to operate and care for its members, Frustrating, Can talk to live person, When they honored military clients
Cons: Horrible customer service, Did not resove issue, Being treated like a criminal, Unwillingness to fix problem usaa created, Lack of understanding
USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.
USAA is ranked 227 out of 2597 in Financial Services category
USA, Worldwide
USAA Stats
Number of Reviews
Number of Comments
Number of Calls
Compare USAA to
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
