Contact USAA Customer Service
USAA Phone Numbers and Emails
Toll-Free Number:
- (800) 531-8722
Customer Service:
-
(800) 531-8555
24/7 Roadside Assistance
-
(888) 452-7754
Auto Glass Repair and Replacement
-
(800) 531-8430
Discounts
USAA Emails:
USAA Contact Information
USAA Website:
USAA Online Chat:
Corporate Office Address:
Other Info (opening hours):
Locations:
520 Independence Pkwy,
Chesapeake, Virginia 23320
17200 Commerce Park Blvd,
Tampa, Florida 33647
9527 Delaney Creek Blvd,
Tampa, Florida 33619
201 W 5th St,
Austin, Texas
7300 Parkwood Blvd,
Plano, Texas
One Norterra Dr.,
Phoenix, Arizona 85085
1855 Telstar Dr.,
Colorado Springs, Colorado 80920
Mailing Address:
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288
Fax : +1 (800) 531-5717
USAA Life Insurance Company of New York
529 Main St.
HighLand Falls, NY 10928
Fax:
Summary of USAA Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call USAA Customer Service?
Product/ Service Question:
- “Add pet insurance”
- “Auto insurance”
- “Insurance”
Payments and Charges Question:
- “Payments”
- “Infomation on a deposit”
- “Payment update”
Request for Information Question:
- “Roadside assistance”
- “My dad was in the army and I want to find out the benefits they have”
- “Question about insurance adjuster career”
Account Question:
- “Iwant my balance”
- “I'm looking into opening up a bank account”
- “Account verification”
Cards Question:
- “Trouble gettin proof of auto ins card”
- “Credit card problem”
- “Credit card”
Activation/ Cancellation Question:
- “ACTIVATE CARD AND USAA PHONE ACCESS”
- “To cancel insurance on car”
- “I need to cancel the insurance on one of my mother's vehicles.”
Return/ Replace Question:
- “Change auto insurance policy”
- “Possibly changing insurance”
- “Glass window replacement”
Staff Question:
- “Customer service”
- “Roadside service assistant”
- “Towing Service”
Employment Question:
- “PAYCHECK”
- “Payoff”
- “Need my W-2 form”
Shipping and Delivery Question:
- “Did not recieve my insurance card”
- “Desbloquear limite de compra con la tarjeta de débito”
- “Tracking number?”
Refund Question:
- “I'm due a refund and it's been over a month”
- “Refund”
Website/ Application Question:
- “My rent is do today and I cannot transfer funds. Every number I call in the site is disconnected. What the *** is going on here???”
- “Website security code issues”
- “Site won't let me pay.”
Other Question:
- “Report auto claim”
- “Transfer”
- “Auto ins”
About
Auto Insurance, Customer Care, Auto Claim
Account, Checking Account, Credit Card
Pros: What they used to be, How usaa used to operate and care for its members, Usaa used to make me feel like they cared, Respectful customer service, Frustrating
Cons: Horrible customer service, Did not resove issue, Being treated like a criminal, Customer service is the worst, Unwillingness to fix problem usaa created
USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.
USAA is ranked 293 out of 2441 in Financial Services category
USA, Worldwide
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