Contact USAA Customer Service
USAA Phone Numbers and Emails
Toll-Free Number:
- (800) 531-6095
24/7 Roadside Assistance:
- (800) 531-8555
Claims:
-
(800) 531-8222
Toll Free
Customer Service:
-
(888) 452-7754
Auto Glass Repair and Replacement
USAA Emails:
USAA Contact Information
USAA Website:
USAA Online Chat:
Corporate Office Address:
Other Info (opening hours):
Other Location:
520 Independence Pkwy,
Chesapeake, Virginia 23320
17200 Commerce Park Blvd,
Tampa, Florida 33647
9527 Delaney Creek Blvd,
Tampa, Florida 33619
201 W 5th St,
Austin, Texas
7300 Parkwood Blvd,
Plano, Texas
One Norterra Dr.,
Phoenix, Arizona 85085
1855 Telstar Dr.,
Colorado Springs, Colorado 80920
Mailing Address:
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288
Fax : +1 (800) 531-5717
USAA Life Insurance Company of New York
529 Main St.
HighLand Falls, NY 10928
P.O. Box 33490
San Antonio TX, 78288
Fax: +1 (800) 531-8669
Additional Fax Number:
Investments: +1 (800) 292-8177
Fax:
Summary of USAA Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call USAA Customer Service?
Product/ Service Question:
- “Car Insurance”
- “I am a Veteran and wondered if I joined USAA if I could get business loan for 2 vans for my very successful business”
- “For insurance”
Payments and Charges Question:
- “Charge dispute”
- “Billing”
- “Pay bill”
Request for Information Question:
- “Road side assistance”
- “Roadside assistance”
- “Question about claim”
Account Question:
- “Forgot sign in and password”
- “Locked out of account”
- “THE BANK MACHINE TOOK $20 FROM MY ACCOUNT ALTHOUGH IT DIDN'T DISPENSE IT”
Cards Question:
- “Card won't work.”
- “Credit card”
- “Credit card issues”
Activation/ Cancellation Question:
- “Cancel auto insurance”
- “Home sold cancel coverage”
- “To cancel insurance on car”
Return/ Replace Question:
- “I need to change a phone # on a claim”
- “Changing coverage”
- “Changing address”
Staff Question:
- “Customer service”
- “Towing Service”
- “Need cartoons or service station”
Employment Question:
- “Need my W-2 form”
- “Becoming a new member”
- “Payoff”
Shipping and Delivery Question:
- “Did not recieve my insurance card”
- “Tracking number?”
- “Have not gotten money transferred to my account”
Website/ Application Question:
- “My rent is do today and I cannot transfer funds. Every number I call in the site is disconnected. What the *** is going on here???”
- “Website security code issues”
- “Site won't let me pay.”
Refund Question:
- “Refund”
Other Question:
- “Wreck”
- “Quotes: auto,condo,Umbrella,”
- “Claim accident”
About
Auto Insurance, Customer Care, Auto Claim
Account, Checking Account, Credit Card
Pros: What they used to be, Usaa used to make me feel like they cared, Respectful customer service, How usaa used to operate and care for its members, Frustrating
Cons: Horrible customer service, Being treated like a criminal, Did not resove issue, Customer service is the worst, Lack of understanding
USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.
USAA is ranked 255 out of 2122 in Financial Services category
USA, Worldwide
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