Contact USAA Customer Service
USAA Phone Numbers and Emails
Toll-Free Number:
-
(800) 531-8722
Customer Service:
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(800) 531-855524/7 Roadside Assistance
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(888) 452-7754Auto Glass Repair and Replacement
-
(800) 531-8430Discounts
USAA Emails:
USAA Contact Information
USAA Website:
USAA Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
520 Independence Pkwy,
Chesapeake, Virginia 23320
17200 Commerce Park Blvd,
Tampa, Florida 33647
9527 Delaney Creek Blvd,
Tampa, Florida 33619
201 W 5th St,
Austin, Texas
7300 Parkwood Blvd,
Plano, Texas
One Norterra Dr.,
Phoenix, Arizona 85085
1855 Telstar Dr.,
Colorado Springs, Colorado 80920
Mailing Address:
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288
Fax : +1 (800) 531-5717
USAA Life Insurance Company of New York
529 Main St.
HighLand Falls, NY 10928
Fax:
Summary of USAA Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call USAA Customer Service?
Product/ Service Question:
- “Talk to a representative in insurance”
- “Insurance reinstatement”
- “Insurance”
Payments and Charges Question:
- “Pay bill”
- “Need to pay bill ASAP”
- “Verify transaction”
Request for Information Question:
- “Roadside assistance for the other vehicle on my insurance”
- “Checking”
- “Policy question”
Account Question:
- “Fraudulent activity on my cking account”
- “Was not taken off account after doing all paperwork”
- “Need to get in my usaa account”
Cards Question:
- “Credit card”
- “My credit card declined , why ?”
- “Lost card”
Activation/ Cancellation Question:
- “Cancel auto insurance”
- “Cancel transaction on credit card”
- “Cancel auto insurance on car”
Return/ Replace Question:
- “Change address on an account”
- “Glass window replacement”
- “Trying to return call from Martin Wiggins, Customer Service”
Staff Question:
- “Do you have zell service”
- “Bad Service!!!”
- “Customer service”
Employment Question:
- “Need 10 day payoff”
- “PAYCHECK”
- “Payoff”
Shipping and Delivery Question:
- “Tow truck hasn't arrived”
- “Didn't receive Social Security check for the month of December 3”
- “Did not recieve my insurance card”
Refund Question:
- “Refund never processed”
- “I'm due a refund and it's been over a month”
- “Refund”
Website/ Application Question:
- “Problems with my mortgage application.”
- “My rent is do today and I cannot transfer funds. Every number I call in the site is disconnected. What the *** is going on here???”
- “Website security code issues”
Other Question:
- “Purchase”
- “Quote”
- “Somethjng”
About
Auto Insurance, Customer Care, Auto Claim
Account, Checking Account, Credit Card
Pros: What they used to be, How usaa used to operate and care for its members, Can talk to live person, Usaa used to make me feel like they cared, Respectful customer service
Cons: Horrible customer service, Did not resove issue, Customer service is the worst, Being treated like a criminal, Way they handle business when there is a problem
USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.
USAA is ranked 342 out of 2670 in Financial Services category
USA, Worldwide
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