USAA Phone Numbers and Emails

Toll-Free Number:

  • (800) 531-8722
Send Message

Customer Service:

  • (800) 531-8555
    24/7 Roadside Assistance
  • (888) 452-7754
    Auto Glass Repair and Replacement
  • (210) 498-2722
  • (800) 531-8430
  • (800) 531-8781
    In Process Mortgage Loans And Services
  • (877) 314-2255
    Investment Services
  • (800) 292-8294
    Loss of a Loved One
  • (800) 531-0341
    New Mortgage Loans And Services
  • (877) 233-7569
    Toll Free Deployed
  • (855) 430-8489
    USAA Mortgage Serviced By Nationstar
  • (845) 839-7021
    West Point USAA
  • (800) 531-6095
  • (800) 771-9960
  • (800) 531-8111

Accounting/ Billing:

  • (410) 919-9197
    USAA Financial Center - Annapolis, MD
  • (719) 244-9041
    USAA Financial Center - Colorado Springs, CO

General Info:

  • (210) 531-8722

Jobs/ Career:

  • (800) 210-8722
    Human Resources


  • (800) 531-7154
    Privacy Inquiries


  • (210) 498-0940

USAA Emails:

Is this your business?
More phone numbers and emails Less phone numbers and emails

How To Contact USAA?

Most Popular Number:

(800) 531-8722
Total calls: 3 935 Issues resolved: 232 Last call: Dec 3, 2023

What Is USAA Customer Service 24/7 Phone Number?

The USAA customer service phone number is 1-210-531-8722. Their customer service is available Monday to Friday from 7:00 am to 6:30 pm in every time zone. Keep in mind that hours of operation may vary by department.

How Can I Email USAA Customer Support?

To email USAA customer support, you will need to log in to your USAA account on their website. Once you are logged in, look for the "Contact Us" button on the website located in the top right corner. From there, you can choose the topic related to your inquiry and select "Email Us" as your preferred contact method.

Contact Information

USAA Website:

USAA Help Center:

Corporate Office Address:

9800 Fredericksburg Road
San Antonio, Texas 78288
United States

Other Info (opening hours):

Other Locations:

520 Independence Pkwy,

Chesapeake, Virginia 23320

17200 Commerce Park Blvd,

Tampa, Florida 33647

9527 Delaney Creek Blvd,

Tampa, Florida 33619

Mailing Addresses:

USAA Federal Savings Bank

10750 McDermott Freeway

San Antonio, TX 78288

Fax : +1 (800) 531-5717

USAA Life Insurance Company of New York

529 Main St.

HighLand Falls, NY 10928

Additional Fax Number:

Claims +1 800-531-8669

More contact details


+1 (800) 531 8877

USAA Customer Service Reviews

1.5 / 5
Mazi Kay
Terrible Bank
stars-rating stars-rating stars-rating stars-rating stars-rating

I have been a USAA customer for over 30 years and my father for over 50 years. My parents were loyal to USAA and we all joined with USAA, which had been great until this past year or so.

In this past year they TWICE held my checks for over a week without notice. I deposited them by mobile, they were paychecks and when I finished depositing I was informed my funds were held for "my protection and the bank's" What a joke. Customer service told me they could not release my funds. The AI had determined, despite my stellar account record with them all these years, that the funds could not be released and she could do nothing for me.

In BOTH cases I am not able to access the funds I need, the funds that are MINE. And, I can't deposit them elsewhere to access my money because they already have been "deposited" into USAA. This is terrible. We are going to stop using USAA.

Take a look at all the bad ratings on the Better Business Bureau. They have an F rating. Do not bank with USAA.

They were once good, they no longer are. BEWARE of them and their terrible practices.

Read full review
Woodrow C Wex
Terrible customer service
stars-rating stars-rating stars-rating stars-rating stars-rating

Terrible customer service. I spoke with 8 agents this morning and none of them could resolve my issue and half of them had a terrible attitude.

I don't even have access to my account because they've locked me out.

As soon as I can I will be pulling my funds and canceling all of my USAA products. I've been a proud member since 2006, but this done it in for me.

Read full review
Gabriele M Hjz
stars-rating stars-rating stars-rating stars-rating stars-rating

Changed vehicles and dropped a vehicle. USAA is one of the few businesses that continue to have great customer service.

Read full review
What Happened to USAA?
stars-rating stars-rating stars-rating stars-rating stars-rating

Iv'e been a USAA member for 40+ years. However recently their website has been very spotty and unreliable.

Moreover their customer service has gone from good to awful. It seems they were very negatively impacted by the "Great Resignation" and are filling the gap by hiring inexperienced and poorly trained agents. Thanks to their latest web software updates, I can no longer even login to my account. Prior to this I had no issues for literally decades.

Now when I contact USAA customer support for help, they have no idea how to correct the problem. In the past USAA was a great insurer.

Now it seems my only option now is to find a new insurance company. Too bad.

Read full review

How Good is USAA's Customer Service?

Pina Mdn
Pina Mdn
Feels Satisfied | Dec 03, 2023

It was wonderful Amanda was so very helpful and went above and beyond helping me,

Read full quote
Adir Gnu
Adir Gnu
Feels Satisfied | Dec 03, 2023

You work with us ,That’s nice cause Emergency s come up

Read full quote
Shenay Imx
Shenay Imx
Feels Satisfied | Nov 15, 2023

Really nice and understanding of my problem. Went overboard to get my account in place

Read full quote
Strider Kxz
Strider Kxz
Feels Satisfied | Nov 02, 2023

They treated me well. The questions I've had were answered. I will mostly choose one plan that your offering.

Read full quote
Aisling Akx
Aisling Akx
Feels Satisfied | Oct 25, 2023


Read full quote
Minka Xmi
Minka Xmi
Feels Neutral | Oct 19, 2023

Good not happy with the form sent to fill out I think you may need a PHD to fill out…why do we make things so hard?

Read full quote

Summary of USAA Customer Service Calls

05:45 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call USAA?

Product/ Service Question:

  • “Insurance payment”
  • “Get car insurance”
  • “Insurance”

Payments and Charges Question:

  • “Debit card”
  • “Make late payment”
  • “Payment questions”

Request for Information Question:

  • “Checking account”
  • “Information on how to apply”
  • “Claims question”

Account Question:

  • “Check account balance”
  • “Account”
  • “Account bAlance”

Cards Question:

  • “Pay credit card”
  • “Credit card problem”
  • “New card”

Activation/ Cancellation Question:

  • “Renewal insurance”
  • “Policy cancelation”
  • “Cancel insurance on a vehicle”

Return/ Replace Question:

  • “Trying to change my method of payment for a loan.”
  • “Changing address”
  • “To change my last name on current policy”

Staff Question:

  • “Bad Service!!!”
  • “Customer service”
  • “Unprofessional help with claim”

Employment Question:

  • “Need 10 day payoff”
  • “W2”
  • “Auto claim payoff”

Shipping and Delivery Question:

  • “Tow truck hasn't arrived, and I'm hiring my own”
  • “Tow truck hasn't arrived”
  • “I sent money to my daughter thru zelle and she did not get it”

Website/ Application Question:

  • “Website security code issues”
  • “Wuestion on filling out a policy application”
  • “Problems with my mortgage application.”

Refund Question:

  • “Refund never processed”
  • “I'm due a refund and it's been over a month”
  • “Refund”

Other Question:

  • “Car accident”
  • “Beneficiary of my father”
  • “Accident”



USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.

USAA reviews and complaints

USAA is ranked 399 out of 3540 in Financial Services category

Area Served

USA, Worldwide

Payment Methods

VISAAmerican ExpressMasterCard

Compare USAA To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Navy Federal Credit Union
204 reviews
State Farm Insurance
1328 reviews
Progressive Insurance
1354 reviews
Write a review
Do you have something to say about USAA? What happened? What can we help you with?
Submit review Don't show this popup