USAA Phone Numbers and Emails

Toll-Free Number:

  • (800) 531-8722

Customer Service:

  • (800) 531-8555
    24/7 Roadside Assistance
  • (888) 452-7754
    Auto Glass Repair and Replacement
  • (800) 531-8430
  • (800) 531-8781
    In Process Mortgage Loans And Services
  • (800) 292-8294
    Loss of a Loved One
  • (800) 531-0341
    New Mortgage Loans And Services
  • (877) 314-2255
    Toll Free
  • (877) 233-7569
    Toll Free Deployed
  • (855) 430-8489
    USAA Mortgage Serviced By Nationstar
  • (210) 498-2722
  • (800) 771-9960

General Info:

  • (210) 531-8722
  • (800) 531-6095
  • (800) 531-8111

Jobs/ Career:

  • (800) 210-8722
    Human Resources


  • (800) 531-7154
    Privacy Inquiries


  • (210) 498-0940

USAA Emails:

Human Resources
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USAA Contact Information

USAA Website:

USAA Help Center:

Corporate Office Address:

9800 Fredericksburg Road
San Antonio, Texas 78288
United States

Other Info (opening hours):


520 Independence Pkwy,

Chesapeake, Virginia 23320

17200 Commerce Park Blvd,

Tampa, Florida 33647

9527 Delaney Creek Blvd,

Tampa, Florida 33619

201 W 5th St,

Austin, Texas

7300 Parkwood Blvd,

Plano, Texas

One Norterra Dr.,

Phoenix, Arizona 85085

1855 Telstar Dr.,

Colorado Springs, Colorado 80920

Mailing Address:

USAA Federal Savings Bank

10750 McDermott Freeway

San Antonio, TX 78288

Fax : +1 (800) 531-5717

USAA Life Insurance Company of New York

529 Main St.

HighLand Falls, NY 10928


+1 (800) 531 8877
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USAA Rating Based on 913 Reviews

Rating details

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Product or Service Quality

Rating stats

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Summary of USAA Customer Service Calls

05:53 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call USAA Customer Service?

Product/ Service Question:

  • “Motorcycle insurance”
  • “Need insurance full coverage”
  • “Insurance questions”

Payments and Charges Question:

  • “Payment questions”
  • “Debit card”
  • “Discounts”

Request for Information Question:

  • “About my account”
  • “Question identification”
  • “I have a question”

Account Question:

  • “Savings account”
  • “Want to open a bank account”
  • “Locked out of account online”

Cards Question:

  • “Pin for credit card”
  • “Credit Card Direct deposit”
  • “Don't know me PIN number”

Activation/ Cancellation Question:

  • “I need to CANCEL my insurance”
  • “Renewbpolify”
  • “Cancel a payment”

Return/ Replace Question:

  • “Glass window replacement”
  • “Trying to return call from Martin Wiggins, Customer Service”
  • “Need to change address on auto insurance”

Staff Question:

  • “Customer service”
  • “Towing Service”
  • “Roadside service assistant”

Shipping and Delivery Question:

  • “Tow truck hasn't arrived”
  • “Didn't receive Social Security check for the month of December 3”
  • “Did not recieve my insurance card”

Employment Question:

  • “Payoff”
  • “Need my W-2 form”

Refund Question:

  • “Refund never processed”
  • “I'm due a refund and it's been over a month”
  • “Refund”

Website/ Application Question:

  • “Problems with my mortgage application.”
  • “My rent is do today and I cannot transfer funds. Every number I call in the site is disconnected. What the *** is going on here???”
  • “Website security code issues”

Other Question:

  • “Change coverage”
  • “Car trouble”
  • “Home owners coverage”


USAA Terms of Service
USAA has detected that The Customer's internet connection might be slow. These Site Terms apply to The Customer's use of this Site. By visiting or using this Site, or by agreeing to the Online Agreement, The User of company services accept these Site Terms. Continued use of this Site constitutes The User's acceptance of any revisions to these Site Terms. Suggestions and offers on this Site are not recommendations, unless expressly identified as such, and may not be appropriate for all users, even where the Site indicates that users like The Customer have purchased the product. IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT — To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.
To read more:
USAA Privacy Policy has detected that The User's internet connection might be slow. Safeguarding The User's personal information is serious business to USAA By choosing USAA, The User have expressed confidence in USAA's' ability to serve The Customer Website take this responsibility seriously and diligently safeguard The Client's personal information. don't sell The Client's information. share information outside of USAA only as permitted by law for USAA's' everyday business purposes. The Customer's information is confidential. USAA's' employees and the companies contract with are obligated to hold member information in the strictest confidence. The Company protect The User's information. USAA have physical security on site, rigorous security procedures and world-class virus and intrusion detection software. There are precautions The User can take to help protect The Client's personal information and The Customer's identity online.
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Top USAA Services

Auto Insurance, Customer Care, Auto Claim

Top USAA Products

Account, Checking Account, Credit Card

USAA Pros and Cons

Pros: What they used to be, How usaa used to operate and care for its members, Can talk to live person, Usaa used to make me feel like they cared, Respectful customer service

Cons: Horrible customer service, Did not resove issue, Customer service is the worst, Being treated like a criminal, Unwillingness to fix problem usaa created


USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.

USAA reviews and complaints

USAA is ranked 329 out of 2498 in Financial Services category

Area Served

USA, Worldwide

Payment Methods

VISAAmerican ExpressMasterCard

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