Contact Information

USAA Phone Numbers

Toll-Free Number:

  • (800) 531-6095

Auto Glass Repair:

  • (888) 452-7754

Claims:

  • (800) 531-8222

Customer Service:

  • (800) 531-6095
  • (800) 771-9960

Deployed:

  • (210) 498-2722 Collect
  • (877) 233-7569 Toll Free

Financial Advice:

  • (877) 314-2255

Investments:

  • (800) 531-8448

Main Number:

  • (800) 531-8722
  • (210) 531-8722

Policy Service:

  • (800) 531-8111

Roadside Assistance:

  • (800) 531-8555

Shopping & Discounts:

  • (800) 531-8430
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USAA Email:

Corporate Office Address:

USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States

Fax:

888-900-5381

Other Info:

Monday to Friday, 8 a.m. – 5 p.m. CT

Help in Social Networks:

Summary of USAA Customer Service Calls

565 TOTAL
CALLS
3% SUCCESSFUL
CONNECTIONS
03:54 AVG CALL
DURATION
39% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact USAA to Ask about:

Product/ Service Question:

  • “Proof of insurance”
  • “Auto insurance”
  • “Quad insurance”

Payments and Charges Question:

  • “Payment”
  • “Payment update”
  • “Pay bill”

Cards Question:

  • “Credit card declined”
  • “Transfer credit card balances”
  • “Id card”

Account Question:

  • “My account has another charge”
  • “Savings account was closed”
  • “Trying to access my account”

Request for Information Question:

  • “I need to talk to an agent for a nacis number”
  • “Checking on account”
  • “Is my checking in my trust”

Activation/ Cancellation Question:

  • “Cancel auto insurance”
  • “To cancel insurance on car”
  • “Policy's cancelled,my bank account not credited”

Return/ Replace Question:

  • “Need to change address”
  • “Glass window replacement”
  • “Changing location”

Staff Question:

  • “Towing Service”
  • “You have terrible service”
  • “Custmer service”

Employment Question:

  • “Debit card”
  • “Payoff”
  • “401k plan”

Shipping and Delivery Question:

  • “Have not gotten money transferred to my account”

Other Question:

  • “Auto” , Review # 1727160
  • “Update auto policy”
  • “Accident”

USAA Rating Stats

1.6 out of 5 stars
based on 647 reviews
See all 1399 reviews

Rating trend

About

USAA Terms of Service
USAA has detected that The Customer's internet connection might be slow. These Site Terms apply to The Customer's use of this Site. By visiting or using this Site, or by agreeing to the Online Agreement, The User of company services accept these Site Terms. Continued use of this Site constitutes The User's acceptance of any revisions to these Site Terms. Suggestions and offers on this Site are not recommendations, unless expressly identified as such, and may not be appropriate for all users, even where the Site indicates that users like The Customer have purchased the product. IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT — To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.
To read more: https://www.usaa.com/inet/pages/site_terms_and_conditions_main
USAA Privacy Policy
www.usaa.com has detected that The User's internet connection might be slow. Safeguarding The User's personal information is serious business to USAA By choosing USAA, The User have expressed confidence in USAA's' ability to serve The Customer Website take this responsibility seriously and www.usaa.com diligently safeguard The Client's personal information. www.usaa.com don't sell The Client's information. www.usaa.com share information outside of USAA only as permitted by law for USAA's' everyday business purposes. The Customer's information is confidential. USAA's' employees and the companies www.usaa.com contract with are obligated to hold member information in the strictest confidence. The Company protect The User's information. USAA have physical security on site, rigorous security procedures and world-class virus and intrusion detection software. There are precautions The User can take to help protect The Client's personal information and The Customer's identity online.
To read more: https://www.usaa.com/inet/pages/security_protect_your_personal_information?wa_ref=pub_subglobal_footer_privacy_promise
USAA FAQ
To read more: https://www.usaa.com/inet/mc_faq/McFAQ
Top USAA Services

Auto Insurance, Customer Care, Auto Claim

Top USAA Products

Account, Checking Account, Credit Card

USAA Pros and Cons

Pros: What they used to be, How usaa used to operate and care for its members, Frustrating, Can talk to live person, When they honored military clients

Cons: Horrible customer service, Did not resove issue, Being treated like a criminal, Unwillingness to fix problem usaa created, Lack of understanding

Summary

USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.

USAA is ranked 227 out of 2597 in Financial Services category

Area Served

USA, Worldwide

Payment Methods

VISAAmerican ExpressMasterCard

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USAA Stats

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