USAA Phone Numbers and Emails

Toll-Free Number:

  • (800) 531-8722

Customer Service:

  • (800) 531-8555
    24/7 Roadside Assistance
  • (888) 452-7754
    Auto Glass Repair and Replacement
  • (800) 531-8430
    Discounts
  • (800) 531-8781
    In Process Mortgage Loans And Services
  • (800) 292-8294
    Loss of a Loved One
  • (800) 531-0341
    New Mortgage Loans And Services
  • (877) 314-2255
    Toll Free
  • (877) 233-7569
    Toll Free Deployed
  • (855) 430-8489
    USAA Mortgage Serviced By Nationstar
  • (210) 498-2722
  • (800) 771-9960

General Info:

  • (210) 531-8722
  • (800) 531-6095
  • (800) 531-8111

Jobs/ Career:

  • (800) 210-8722
    Human Resources

Legal:

  • (800) 531-7154
    Privacy Inquiries

Media:

  • (210) 498-0940

USAA Emails:

Media
humanresources@usaa.com
Human Resources
abuse@usaa.com
More phone numbers and emails Less phone numbers and emails

USAA Contact Information

USAA Website:

USAA Help Center:

Corporate Office Address:

USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States

Other Info (opening hours):

Locations:

520 Independence Pkwy,

Chesapeake, Virginia 23320


17200 Commerce Park Blvd,

Tampa, Florida 33647


9527 Delaney Creek Blvd,

Tampa, Florida 33619


201 W 5th St,

Austin, Texas


7300 Parkwood Blvd,

Plano, Texas


One Norterra Dr.,

Phoenix, Arizona 85085


1855 Telstar Dr.,

Colorado Springs, Colorado 80920


Mailing Address:

USAA Federal Savings Bank

10750 McDermott Freeway

San Antonio, TX 78288

Fax : +1 (800) 531-5717


USAA Life Insurance Company of New York

529 Main St.

HighLand Falls, NY 10928



Fax:

+1 (800) 531 8877
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Customer Service Rating and Reviews

1.4 / 5
Bad
Ron M Vll
Just a horrible company - will not have your back - ever
1.0

Horrible service from a once stellar company. 8 year USAF veteran and have been a usaa customer over 15 years. Multiple bank accounts, credit card, multiple previous auto loans, investments, home...

Pissedconsumer3452897
Worst customer service ever
1.0

Most recently we received a robocall about suspected fraud. As with every time my elderly father calls in he gets a representative claiming to be protecting him by asking ridiculous questions he ...

Summary of USAA Customer Service Calls

3.8K TOTAL
CALLS
06:07 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call USAA Customer Service?

Product/ Service Question:

  • “Talk to a representative in insurance”
  • “Insurance reinstatement”
  • “Insurance”

Payments and Charges Question:

  • “Pay bill”
  • “Need to pay bill ASAP”
  • “Verify transaction”

Request for Information Question:

  • “Roadside assistance for the other vehicle on my insurance”
  • “Checking”
  • “Policy question”

Account Question:

  • “Fraudulent activity on my cking account”
  • “Was not taken off account after doing all paperwork”
  • “Need to get in my usaa account”

Cards Question:

  • “Credit card”
  • “My credit card declined , why ?”
  • “Lost card”

Activation/ Cancellation Question:

  • “Cancel auto insurance”
  • “Cancel transaction on credit card”
  • “Cancel auto insurance on car”

Return/ Replace Question:

  • “Change address on an account”
  • “Glass window replacement”
  • “Trying to return call from Martin Wiggins, Customer Service”

Staff Question:

  • “Do you have zell service”
  • “Bad Service!!!”
  • “Customer service”

Employment Question:

  • “Need 10 day payoff”
  • “PAYCHECK”
  • “Payoff”

Shipping and Delivery Question:

  • “Tow truck hasn't arrived”
  • “Didn't receive Social Security check for the month of December 3”
  • “Did not recieve my insurance card”

Refund Question:

  • “Refund never processed”
  • “I'm due a refund and it's been over a month”
  • “Refund”

Website/ Application Question:

  • “Problems with my mortgage application.”
  • “My rent is do today and I cannot transfer funds. Every number I call in the site is disconnected. What the *** is going on here???”
  • “Website security code issues”

Other Question:

  • “Purchase”
  • “Quote”
  • “Somethjng”

About

USAA Terms of Service
USAA has detected that The Customer's internet connection might be slow. These Site Terms apply to The Customer's use of this Site. By visiting or using this Site, or by agreeing to the Online Agreement, The User of company services accept these Site Terms. Continued use of this Site constitutes The User's acceptance of any revisions to these Site Terms. Suggestions and offers on this Site are not recommendations, unless expressly identified as such, and may not be appropriate for all users, even where the Site indicates that users like The Customer have purchased the product. IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT — To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.
To read more: https://www.usaa.com/inet/pages/site_terms_and_conditions_main
USAA Privacy Policy
www.usaa.com has detected that The User's internet connection might be slow. Safeguarding The User's personal information is serious business to USAA By choosing USAA, The User have expressed confidence in USAA's' ability to serve The Customer Website take this responsibility seriously and www.usaa.com diligently safeguard The Client's personal information. www.usaa.com don't sell The Client's information. www.usaa.com share information outside of USAA only as permitted by law for USAA's' everyday business purposes. The Customer's information is confidential. USAA's' employees and the companies www.usaa.com contract with are obligated to hold member information in the strictest confidence. The Company protect The User's information. USAA have physical security on site, rigorous security procedures and world-class virus and intrusion detection software. There are precautions The User can take to help protect The Client's personal information and The Customer's identity online.
To read more: https://www.usaa.com/inet/pages/security_protect_your_personal_information?wa_ref=pub_subglobal_footer_privacy_promise
USAA FAQ
To read more: https://www.usaa.com/inet/mc_faq/McFAQ
Top USAA Services

Auto Insurance, Customer Care, Auto Claim

Top USAA Products

Account, Checking Account, Credit Card

USAA Pros and Cons

Pros: What they used to be, How usaa used to operate and care for its members, Can talk to live person, Usaa used to make me feel like they cared, Respectful customer service

Cons: Horrible customer service, Did not resove issue, Customer service is the worst, Being treated like a criminal, Way they handle business when there is a problem

Summary

USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.

USAA reviews and complaints

USAA is ranked 342 out of 2670 in Financial Services category

Area Served

USA, Worldwide

Payment Methods

VISAAmerican ExpressMasterCard

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