Contact USAA Customer Service
USAA Phone Numbers and Emails
Toll-Free Number:
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(800) 531-8722
Customer Service:
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(800) 531-855524/7 Roadside Assistance
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(888) 452-7754Auto Glass Repair and Replacement
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(210) 498-2722Collect
USAA Emails:
USAA Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
USAA Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call USAA is 8005318722. 79% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as USAA may ask you for the following information to identify you as a customer: first and last name, phone number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
USAA Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call USAA is 8005318722. 79% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as USAA may ask you for the following information to identify you as a customer: first and last name, phone number or address.
People call USAA mainly because of product/ service, request for information, payments and charges.
27% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact USAA is external_communications@usaa.com. 98% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
USAA Website:
USAA Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
520 Independence Pkwy,
Chesapeake, Virginia 23320
17200 Commerce Park Blvd,
Tampa, Florida 33647
9527 Delaney Creek Blvd,
Tampa, Florida 33619
Mailing Addresses:
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288
Fax : +1 (800) 531-5717
USAA Life Insurance Company of New York
529 Main St.
HighLand Falls, NY 10928
Additional Fax Number:
Claims +1 800-531-8669
Fax:
USAA Customer Service Reviews
USAA provides top of the line service, had great customer service, responds quickly, guides you through the entire process, give alerts with any new information, checks on progress of claims, and follows up on your experience. I've had nothing but great experience with USAA for over two decades! I would highly recommend them if you're looking for quality service, and the prices are competitive in most cases.
No response at all, like I don't exist !!!?!
!!! They are heartless not worth the time at all suck big time
USAA Bank and the entire system for reporting, collecting and processing claim disputes is broken. The worst part of this process or lack thereof is the customer service teams, MRT, office of CEO and dispute team who all have NO direct communication or extensions to speak with a dedicated resolution.
They purposely give you the run around and have no online systems checks and balances to record dispute documents online or to a P.O. Box which is unregistered mail. If you call into follow up on the claim, they cant find it or open another claim under fraud to further confuse the next representative that has ZERO accountability to resolve the dispute.
One year later, we have a criminal court case against the merchant and still no refund from USAA AMEX. USAA also reported incorrect information to the credit agencies for non payment when a bank cannot collect on a dispute in review.
DO NOT USE THIS BANK. 35 year member and I have never wasted this much time and effort on a charge that was obviously not rendered.
How Good is USAA's Customer Service?
Summary of USAA Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call USAA?
Product/ Service Question:
- “Vehicle insurance”
- “Need insurance card”
- “To evaluate my insurance coverage for my house and car”
Payments and Charges Question:
- “Payment insurance”
- “Pay bill and renew insurance”
- “Get payment informatio”
Request for Information Question:
- “Vehicle claim request: continue repairs?”
- “Status of claim”
- “Question about amounts on polucy”
Account Question:
- “Can’t log in to get insurance card”
- “New membership”
- “I'm having problems logging in”
Cards Question:
- “Apply for credit card”
- “Lost card”
- “Toupdatecreditcardonfile”
Activation/ Cancellation Question:
- “Cancel auto insurance on sold vehicle (2008 Infinity G35X)”
- “Cancel car ins”
- “To cancel my renters insurance because I no longer rent an apartment conversation was totally not understandable”
Return/ Replace Question:
- “Change address and get renters insurance”
- “Change auto insurance policy”
- “Return call from fraud control”
Staff Question:
- “Disappointed with the service I received”
- “Customer service rep”
- “My car is not drivable. No rental provided until car is in for repair! Extremely slow estimate and 3 weeks after accident still waiting on repair??? This is the WORST customer service I’ve ever experienced following an accident!!!”
Employment Question:
- “Payoff amount on my auto loan”
- “Pay off of Auto Loan Balance”
- “Need 10 day payoff”
Shipping and Delivery Question:
- “Tow truck hasn't arrived, and I'm hiring my own”
- “Tow truck hasn't arrived”
- “I sent money to my daughter thru zelle and she did not get it”
Refund Question:
- “Refund”
- “Refund never processed”
- “I'm due a refund and it's been over a month”
Website/ Application Question:
- “I'm not computer saavy and I have tried numerous times to get my signed application for insurance from DocuSign to USAA could you please tell me how to do that”
- “Website security code issues”
- “Wuestion on filling out a policy application”
Other Question:
- “Hurricane deductible”
- “Need tax form”
- “Better rate”
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