USAA Phone Numbers and Emails

Toll-Free Number:

  • (800) 531-8722

Customer Service:

  • (800) 531-8555
    24/7 Roadside Assistance
  • (888) 452-7754
    Auto Glass Repair and Replacement
  • (800) 531-8430
    Discounts
  • (800) 531-8781
    In Process Mortgage Loans And Services
  • (800) 292-8294
    Loss of a Loved One
  • (800) 531-0341
    New Mortgage Loans And Services
  • (877) 314-2255
    Toll Free
  • (877) 233-7569
    Toll Free Deployed
  • (855) 430-8489
    USAA Mortgage Serviced By Nationstar
  • (210) 498-2722
  • (800) 771-9960

Accounting/ Billing:

  • (210) 498-2211

Claims:

  • (800) 531-8222
    Toll Free

General Info:

  • (800) 531-8722
  • (210) 531-8722
  • (800) 531-6095

Jobs/ Career:

  • (800) 210-8722
    Human Resources

Legal:

  • (800) 531-7154
  • (800) 531-8111

Media:

  • (210) 498-0940

USAA Emails:

General Info
humanresources@usaa.com
Human Resources
Legal
Media
abuse@usaa.com
More phone numbers and emails Less phone numbers and emails

USAA Contact Information

USAA Website:

USAA Online Chat:

Corporate Office Address:

USAA S.A.
9800 Fredericksburg Road
San Antonio, Texas 78288
United States

Other Info (opening hours):

Additional Fax Numbers:

Investments: +1 (800) 292 8177

Claims: +1 (800) 531 8669


Locations:

520 Independence Pkwy,

Chesapeake, Virginia 23320


17200 Commerce Park Blvd,

Tampa, Florida 33647


9527 Delaney Creek Blvd,

Tampa, Florida 33619


201 W 5th St,

Austin, Texas


7300 Parkwood Blvd,

Plano, Texas


One Norterra Dr.,

Phoenix, Arizona 85085


1855 Telstar Dr.,

Colorado Springs, Colorado 80920


Mailing Address:

USAA Federal Savings Bank

10750 McDermott Freeway

San Antonio, TX 78288

Fax : +1 (800) 531-5717


USAA Life Insurance Company of New York

529 Main St.

HighLand Falls, NY 10928

P.O. Box 33490

San Antonio TX, 78288



Fax:

+1 (800) 531 8877
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USAA Rating Based on 835 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Reliability
Website

Rating stats

Rating trend

Summary of USAA Customer Service Calls

2.5K TOTAL
CALLS
05:15 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call USAA Customer Service?

Product/ Service Question:

  • “House insurance payment”
  • “Auto insurance quote”
  • “To get a home owners loan”

Payments and Charges Question:

  • “Tow rebate”
  • “Payment”
  • “Sending a payment late and new payment the end of this month.”

Request for Information Question:

  • “Roadside assistance”
  • “Auto claim status”
  • “Status of claim”

Account Question:

  • “Login problem”
  • “Blocked card”
  • “Account issues”

Cards Question:

  • “Pay credit card”
  • “Card lost”
  • “Claimed and virtual card activation”

Activation/ Cancellation Question:

  • “To cancel insurance on car”
  • “I need to cancel the insurance on one of my mother's vehicles.”
  • “Cancel house insurance”

Return/ Replace Question:

  • “Need to change address”
  • “Changing address”
  • “Replace dog tags”

Staff Question:

  • “Towing Service”
  • “No customer service, just holding on the phone!!!!!!!”
  • “Customer service”

Employment Question:

  • “Payoff”
  • “Need my W-2 form”
  • “Becoming a new member”

Shipping and Delivery Question:

  • “Did not recieve my insurance card”
  • “Desbloquear limite de compra con la tarjeta de débito”
  • “Tracking number?”

Refund Question:

  • “I'm due a refund and it's been over a month”
  • “Refund”

Website/ Application Question:

  • “My rent is do today and I cannot transfer funds. Every number I call in the site is disconnected. What the *** is going on here???”
  • “Website security code issues”
  • “Site won't let me pay.”

Other Question:

  • “SafePilot program”
  • “Homeowners policy”
  • “Car tittle”

About

USAA Terms of Service
USAA has detected that The Customer's internet connection might be slow. These Site Terms apply to The Customer's use of this Site. By visiting or using this Site, or by agreeing to the Online Agreement, The User of company services accept these Site Terms. Continued use of this Site constitutes The User's acceptance of any revisions to these Site Terms. Suggestions and offers on this Site are not recommendations, unless expressly identified as such, and may not be appropriate for all users, even where the Site indicates that users like The Customer have purchased the product. IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT — To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.
To read more: https://www.usaa.com/inet/pages/site_terms_and_conditions_main
USAA Privacy Policy
www.usaa.com has detected that The User's internet connection might be slow. Safeguarding The User's personal information is serious business to USAA By choosing USAA, The User have expressed confidence in USAA's' ability to serve The Customer Website take this responsibility seriously and www.usaa.com diligently safeguard The Client's personal information. www.usaa.com don't sell The Client's information. www.usaa.com share information outside of USAA only as permitted by law for USAA's' everyday business purposes. The Customer's information is confidential. USAA's' employees and the companies www.usaa.com contract with are obligated to hold member information in the strictest confidence. The Company protect The User's information. USAA have physical security on site, rigorous security procedures and world-class virus and intrusion detection software. There are precautions The User can take to help protect The Client's personal information and The Customer's identity online.
To read more: https://www.usaa.com/inet/pages/security_protect_your_personal_information?wa_ref=pub_subglobal_footer_privacy_promise
USAA FAQ
To read more: https://www.usaa.com/inet/mc_faq/McFAQ
Top USAA Services

Auto Insurance, Customer Care, Auto Claim

Top USAA Products

Account, Checking Account, Credit Card

USAA Pros and Cons

Pros: What they used to be, How usaa used to operate and care for its members, Usaa used to make me feel like they cared, Respectful customer service, Frustrating

Cons: Customer service, Being treated like a criminal, Did not resove issue, Customer service is the worst, Unwillingness to fix problem usaa created

Summary

USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.

USAA reviews and complaints

USAA is ranked 275 out of 2426 in Financial Services category

Area Served

USA, Worldwide

Payment Methods

VISAAmerican ExpressMasterCard

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