Contact USAA Customer Service
USAA Phone Numbers and Emails
Toll-Free Number:
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(800) 531-8722
Customer Service:
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(800) 531-855524/7 Roadside Assistance
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(888) 452-7754Auto Glass Repair and Replacement
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(210) 498-2722Collect
USAA Emails:
Contact Information
USAA Website:
USAA Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
520 Independence Pkwy,
Chesapeake, Virginia 23320
17200 Commerce Park Blvd,
Tampa, Florida 33647
9527 Delaney Creek Blvd,
Tampa, Florida 33619
Mailing Addresses:
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288
Fax : +1 (800) 531-5717
USAA Life Insurance Company of New York
529 Main St.
HighLand Falls, NY 10928
Additional Fax Number:
Claims +1 800-531-8669
Fax:
USAA Customer Service Reviews
I have been a USAA customer for over 30 years and my father for over 50 years. My parents were loyal to USAA and we all joined with USAA, which had been great until this past year or so.
In this past year they TWICE held my checks for over a week without notice. I deposited them by mobile, they were paychecks and when I finished depositing I was informed my funds were held for "my protection and the bank's" What a joke. Customer service told me they could not release my funds. The AI had determined, despite my stellar account record with them all these years, that the funds could not be released and she could do nothing for me.
In BOTH cases I am not able to access the funds I need, the funds that are MINE. And, I can't deposit them elsewhere to access my money because they already have been "deposited" into USAA. This is terrible. We are going to stop using USAA.
Take a look at all the bad ratings on the Better Business Bureau. They have an F rating. Do not bank with USAA.
They were once good, they no longer are. BEWARE of them and their terrible practices.
Terrible customer service. I spoke with 8 agents this morning and none of them could resolve my issue and half of them had a terrible attitude.
I don't even have access to my account because they've locked me out.
As soon as I can I will be pulling my funds and canceling all of my USAA products. I've been a proud member since 2006, but this done it in for me.
Changed vehicles and dropped a vehicle. USAA is one of the few businesses that continue to have great customer service.
Iv'e been a USAA member for 40+ years. However recently their website has been very spotty and unreliable.
Moreover their customer service has gone from good to awful. It seems they were very negatively impacted by the "Great Resignation" and are filling the gap by hiring inexperienced and poorly trained agents. Thanks to their latest web software updates, I can no longer even login to my account. Prior to this I had no issues for literally decades.
Now when I contact USAA customer support for help, they have no idea how to correct the problem. In the past USAA was a great insurer.
Now it seems my only option now is to find a new insurance company. Too bad.
How Good is USAA's Customer Service?
Summary of USAA Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call USAA?
Product/ Service Question:
- “Insurance payment”
- “Get car insurance”
- “Insurance”
Payments and Charges Question:
- “Debit card”
- “Make late payment”
- “Payment questions”
Request for Information Question:
- “Checking account”
- “Information on how to apply”
- “Claims question”
Account Question:
- “Check account balance”
- “Account”
- “Account bAlance”
Cards Question:
- “Pay credit card”
- “Credit card problem”
- “New card”
Activation/ Cancellation Question:
- “Renewal insurance”
- “Policy cancelation”
- “Cancel insurance on a vehicle”
Return/ Replace Question:
- “Trying to change my method of payment for a loan.”
- “Changing address”
- “To change my last name on current policy”
Staff Question:
- “Bad Service!!!”
- “Customer service”
- “Unprofessional help with claim”
Employment Question:
- “Need 10 day payoff”
- “W2”
- “Auto claim payoff”
Shipping and Delivery Question:
- “Tow truck hasn't arrived, and I'm hiring my own”
- “Tow truck hasn't arrived”
- “I sent money to my daughter thru zelle and she did not get it”
Website/ Application Question:
- “Website security code issues”
- “Wuestion on filling out a policy application”
- “Problems with my mortgage application.”
Refund Question:
- “Refund never processed”
- “I'm due a refund and it's been over a month”
- “Refund”
Other Question:
- “Car accident”
- “Beneficiary of my father”
- “Accident”
About
USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.
USAA is ranked 399 out of 3540 in Financial Services category
USA, Worldwide
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