Contact USAA Customer Service
USAA Phone Numbers and Emails
Toll-Free Number:
- (800) 531-8722
Customer Service:
-
(800) 531-8555
24/7 Roadside Assistance
-
(888) 452-7754
Auto Glass Repair and Replacement
-
(800) 531-8430
Discounts
USAA Emails:
USAA Contact Information
USAA Website:
USAA Online Chat:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
Investments: +1 (800) 292 8177
Claims: +1 (800) 531 8669
Locations:
520 Independence Pkwy,
Chesapeake, Virginia 23320
17200 Commerce Park Blvd,
Tampa, Florida 33647
9527 Delaney Creek Blvd,
Tampa, Florida 33619
201 W 5th St,
Austin, Texas
7300 Parkwood Blvd,
Plano, Texas
One Norterra Dr.,
Phoenix, Arizona 85085
1855 Telstar Dr.,
Colorado Springs, Colorado 80920
Mailing Address:
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288
Fax : +1 (800) 531-5717
USAA Life Insurance Company of New York
529 Main St.
HighLand Falls, NY 10928
P.O. Box 33490
San Antonio TX, 78288
Fax:
Summary of USAA Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call USAA Customer Service?
Product/ Service Question:
- “House insurance payment”
- “Auto insurance quote”
- “To get a home owners loan”
Payments and Charges Question:
- “Tow rebate”
- “Payment”
- “Sending a payment late and new payment the end of this month.”
Request for Information Question:
- “Roadside assistance”
- “Auto claim status”
- “Status of claim”
Account Question:
- “Login problem”
- “Blocked card”
- “Account issues”
Cards Question:
- “Pay credit card”
- “Card lost”
- “Claimed and virtual card activation”
Activation/ Cancellation Question:
- “To cancel insurance on car”
- “I need to cancel the insurance on one of my mother's vehicles.”
- “Cancel house insurance”
Return/ Replace Question:
- “Need to change address”
- “Changing address”
- “Replace dog tags”
Staff Question:
- “Towing Service”
- “No customer service, just holding on the phone!!!!!!!”
- “Customer service”
Employment Question:
- “Payoff”
- “Need my W-2 form”
- “Becoming a new member”
Shipping and Delivery Question:
- “Did not recieve my insurance card”
- “Desbloquear limite de compra con la tarjeta de débito”
- “Tracking number?”
Refund Question:
- “I'm due a refund and it's been over a month”
- “Refund”
Website/ Application Question:
- “My rent is do today and I cannot transfer funds. Every number I call in the site is disconnected. What the *** is going on here???”
- “Website security code issues”
- “Site won't let me pay.”
Other Question:
- “SafePilot program”
- “Homeowners policy”
- “Car tittle”
About
Auto Insurance, Customer Care, Auto Claim
Account, Checking Account, Credit Card
Pros: What they used to be, How usaa used to operate and care for its members, Usaa used to make me feel like they cared, Respectful customer service, Frustrating
Cons: Customer service, Being treated like a criminal, Did not resove issue, Customer service is the worst, Unwillingness to fix problem usaa created
USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.
USAA is ranked 275 out of 2426 in Financial Services category
USA, Worldwide
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