Contact USAA Customer Service
How to Reach a Person at USAA
Toll-Free Number:
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1-800-531-8722
Customer Service:
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1-800-531-855524/7 Roadside Assistance
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1-888-452-7754Auto Glass Repair and Replacement
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1-210-498-2722Collect
USAA Emails:
USAA Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular USAA Phone Number | 1 (800) 531-8722 |
| Average Hold Time | 00:03:42 |
| Average Calls duration | 6 minutes |
| Most Popular USAA Email Address | external_communications@usaa.com |
| USAA Live Agent Availability | 19% of callers successfully reach a real person |
| Issue Resolution Rate | Low (21% reported full resolution) |
| USAA Customer Service Rating | 4.4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 95% phone, 5% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
| Customer Effort Score | Low Effort |
| Prepare before the call to USAA | First and last name, phone number or address or zip code |
How To Contact USAA?
Most Popular Number:
| Total calls: 5 631 | Issues resolved: 332 | Last call: May 19, 2026 |
Contact Information
USAA Website:
USAA Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
520 Independence Pkwy,
Chesapeake, Virginia 23320
17200 Commerce Park Blvd,
Tampa, Florida 33647
9527 Delaney Creek Blvd,
Tampa, Florida 33619
Mailing Addresses:
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288
Fax : +1 (800) 531-5717
USAA Life Insurance Company of New York
529 Main St.
HighLand Falls, NY 10928
Additional Fax Number:
Claims +1 800-531-8669
Fax:
Summary of USAA Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call USAA?
Product/ Service Question:
- “Need insurance cards for vehicles”
- “About insurance”
- “Need auto proof of insurance.”
Payments and Charges Question:
- “Pay a bill”
- “Billing”
- “Payment. Over. Phone”
Request for Information Question:
- “Car help”
- “Information on hit an run at Walmart parking lot”
- “Just need to know is my card activated”
Account Question:
- “Check account”
- “Account”
- “Password”
Cards Question:
- “Card”
- “Card issue”
- “Visa card”
Return/ Replace Question:
- “Replace a lost payment”
- “Homeowners change”
- “Assist with making changes in my deductibles.In my auto insurance”
Activation/ Cancellation Question:
- “Cancel policy for customer sale of car”
- “Cancel”
- “Renew insurance polic”
Staff Question:
- “Restart services”
- “*** customer service and retarded AI”
- “Customer service”
Employment Question:
- “A payoff number on an automobile loan”
- “Payoff amount on my auto loan”
- “Pay off of Auto Loan Balance”
Shipping and Delivery Question:
- “I have not received renewal declarations in mail yet”
- “Senior bundle package home and auto”
- “Branch location”
Website/ Application Question:
- “My phone lost the app for safe dtiving”
- “I'm not computer saavy and I have tried numerous times to get my signed application for insurance from DocuSign to USAA could you please tell me how to do that”
- “Website security code issues”
Refund Question:
- “Refund”
- “Refund never processed”
- “I'm due a refund and it's been over a month”
Other Question:
- “Documents”
- “About defensive driving class”
- “Automotive glass claim”
Compare USAA Customer Service To
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