Contact Information

You can contact the customer service representative of USAA calling USAA's helpline phone numbers.

Toll-Free Number:

  • (800) 531-6095

24/7 Roadside Assistance:

  • (800) 531-8555

Claims:

  • (800) 531-8222 Toll Free

Customer Service:

  • (888) 452-7754 Auto Glass Repair and Replacement
  • (800) 210-8722 Human Resources
  • (800) 531-6095
  • (800) 771-9960
  • (210) 498-2722

Deployed:

  • (877) 233-7569 Toll Free

Financial Advice:

  • (877) 314-2255 Toll Free

Financial Service:

  • (800) 531-8430 Discounts

General Info:

  • (210) 531-8722 Collect
  • (800) 531-8722 Toll Free

Legal Department:

  • (800) 531-8111

Mortgage Loans And Services:

  • (800) 531-0341 New, Pre-qualified, and Pre-approved Mortgage Loans
  • (800) 531-8781 Pending Loans

Usaa Mortgage Serviced By Nationstar:

  • (855) 430-8489
  • (800) 292-8294 Loss of a Loved One
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Currently you can call only US numbers.

USAA Website:

USAA Online Chat:

USAA Emails:

Corporate Office Address:

USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States

Fax:

+1 (800) 531-8877

Other Info (opening hours):

Other Location:

520 Independence Pkwy,

Chesapeake, Virginia 23320


17200 Commerce Park Blvd,

Tampa, Florida 33647


9527 Delaney Creek Blvd,

Tampa, Florida 33619


201 W 5th St,

Austin, Texas


7300 Parkwood Blvd,

Plano, Texas


One Norterra Dr.,

Phoenix, Arizona 85085


1855 Telstar Dr.,

Colorado Springs, Colorado 80920


Mailing Address:

USAA Federal Savings Bank

10750 McDermott Freeway

San Antonio, TX 78288

Fax : +1 (800) 531-5717


USAA Life Insurance Company of New York

529 Main St.

HighLand Falls, NY 10928


P.O. Box 33490

San Antonio TX, 78288

Fax: +1 (800) 531-8669


Additional Fax Number:

Investments: +1 (800) 292-8177

Help in Social Networks:

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USAA Rating Based on 739 Reviews

Rating details

1.6
more details
Customer service
Product or Service Quality
Website
Reliability

Rating stats

Rating trend

Summary of USAA Customer Service Calls

1.2K TOTAL
CALLS
04:12 AVG CALL
DURATION
29% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call USAA Customer Service?

Product/ Service Question:

  • “Loan”
  • “Car broke down”
  • “Truck broke down”

Payments and Charges Question:

  • “Bills”
  • “Billing”
  • “Need to pay bill”

Account Question:

  • “Account info”
  • “Reset password”
  • “Start an account” , Review # 2221161

Request for Information Question:

  • “Roadside assistance”
  • “Checking”
  • “I'm calling about my Home insurance”

Cards Question:

  • “Auto pay up date credit card number”
  • “Lost card”
  • “Need to add visa card”

Activation/ Cancellation Question:

  • “To cancel insurance on car”
  • “We canceled our insurance with you and I forgot and went ahead and paid you $500.00. Please refund our money ASAP!”
  • “Cancelled policy notice”

Return/ Replace Question:

  • “Changing coverage”
  • “Need to change address for renters insurance”
  • “My vehicle was recently totaled out. Do I qualify for the car replacement?”

Staff Question:

  • “You have terrible service”
  • “Towing Service”
  • “To start services”

Employment Question:

  • “Can't use my debit card”
  • “Debit card”
  • “Becoming a new member”

Shipping and Delivery Question:

  • “Did not recieve my insurance card”
  • “Tracking number?” , Review # 1854111
  • “Have not gotten money transferred to my account”

Website/ Application Question:

  • “My rent is do today and I cannot transfer funds. Every number I call in the site is disconnected. What the *** is going on here???” , Review # 2095790
  • “Website security code issues”
  • “Site won't let me pay.”

Other Question:

  • “Dispute”
  • “Quote”
  • “Need to obtain my car title”

About

USAA Terms of Service
USAA has detected that The Customer's internet connection might be slow. These Site Terms apply to The Customer's use of this Site. By visiting or using this Site, or by agreeing to the Online Agreement, The User of company services accept these Site Terms. Continued use of this Site constitutes The User's acceptance of any revisions to these Site Terms. Suggestions and offers on this Site are not recommendations, unless expressly identified as such, and may not be appropriate for all users, even where the Site indicates that users like The Customer have purchased the product. IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT — To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.
To read more: https://www.usaa.com/inet/pages/site_terms_and_conditions_main
USAA Privacy Policy
www.usaa.com has detected that The User's internet connection might be slow. Safeguarding The User's personal information is serious business to USAA By choosing USAA, The User have expressed confidence in USAA's' ability to serve The Customer Website take this responsibility seriously and www.usaa.com diligently safeguard The Client's personal information. www.usaa.com don't sell The Client's information. www.usaa.com share information outside of USAA only as permitted by law for USAA's' everyday business purposes. The Customer's information is confidential. USAA's' employees and the companies www.usaa.com contract with are obligated to hold member information in the strictest confidence. The Company protect The User's information. USAA have physical security on site, rigorous security procedures and world-class virus and intrusion detection software. There are precautions The User can take to help protect The Client's personal information and The Customer's identity online.
To read more: https://www.usaa.com/inet/pages/security_protect_your_personal_information?wa_ref=pub_subglobal_footer_privacy_promise
USAA FAQ
To read more: https://www.usaa.com/inet/mc_faq/McFAQ
Top USAA Services

Auto Insurance, Customer Care, Auto Claim

Top USAA Products

Account, Checking Account, Credit Card

USAA Pros and Cons

Pros: What they used to be, Usaa used to make me feel like they cared, How usaa used to operate and care for its members, Frustrating, Respectful customer service

Cons: Horrible customer service, Being treated like a criminal, Did not resove issue, Customer service is the worst, Lack of understanding

Summary

USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.

USAA reviews and complaints

USAA is ranked 264 out of 1895 in Financial Services category

Area Served

USA, Worldwide

Payment Methods

VISAAmerican ExpressMasterCard

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