USAA Phone Numbers and Emails

Toll-Free Number:

  • (800) 531-8722
Send Message

Customer Service:

  • (800) 531-8555
    24/7 Roadside Assistance
  • (888) 452-7754
    Auto Glass Repair and Replacement
  • (210) 498-2722
    Collect
  • (800) 531-8430
    Discounts
  • (800) 531-8781
    In Process Mortgage Loans And Services
  • (877) 314-2255
    Investment Services
  • (800) 292-8294
    Loss of a Loved One
  • (800) 531-0341
    New Mortgage Loans And Services
  • (877) 233-7569
    Toll Free Deployed
  • (855) 430-8489
    USAA Mortgage Serviced By Nationstar
  • (845) 839-7021
    West Point USAA
  • (800) 531-6095
  • (800) 771-9960
  • (800) 531-8111

Accounting/ Billing:

  • (410) 919-9197
    USAA Financial Center - Annapolis, MD
  • (719) 244-9041
    USAA Financial Center - Colorado Springs, CO

General Info:

  • (210) 531-8722

Jobs/ Career:

  • (800) 210-8722
    Human Resources

Legal:

  • (800) 531-7154
    Privacy Inquiries

Media:

  • (210) 498-0940

USAA Emails:

Media
abuse@usaa.com
Is this your business?
More phone numbers and emails Less phone numbers and emails

How To Contact USAA?

Most Popular Number:

(800) 531-8722
Total calls: 4 458 Issues resolved: 252 Last call: Mar 18, 2024

What Is USAA Customer Service 24/7 Phone Number?

The USAA customer service phone number is 1-210-531-8722. Their customer service is available Monday to Friday from 7:00 am to 6:30 pm in every time zone. Keep in mind that hours of operation may vary by department.

How Can I Email USAA Customer Support?

To email USAA customer support, you will need to log in to your USAA account on their website. Once you are logged in, look for the "Contact Us" button on the website located in the top right corner. From there, you can choose the topic related to your inquiry and select "Email Us" as your preferred contact method.

PissedConsumer Club

Contact Information

USAA Website:

USAA Help Center:

Corporate Office Address:

USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States

Other Info (opening hours):

Other Locations:

520 Independence Pkwy,

Chesapeake, Virginia 23320


17200 Commerce Park Blvd,

Tampa, Florida 33647


9527 Delaney Creek Blvd,

Tampa, Florida 33619




Mailing Addresses:

USAA Federal Savings Bank

10750 McDermott Freeway

San Antonio, TX 78288

Fax : +1 (800) 531-5717


USAA Life Insurance Company of New York

529 Main St.

HighLand Falls, NY 10928


Additional Fax Number:

Claims +1 800-531-8669

More contact details

Fax:

+1 (800) 531 8877

USAA Customer Service Reviews

1.5 / 5
Poor
Guest-5597853
Wedding ring claim

they only want to pay 300.00 for a ring that cost over 700.00 in 2015 jared says it is worth over 1K. they want to low ball you on a claim and have you stuck. terrible customer service terrible company do not deal with them

Read full review
Guest-5586032
Good services
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I will call them instead. Very professional and knowledgeable! I with them for years and they continually improve

Read full review
Guest-5545075
They didn’t answer my question

Didnt care
Im just want from them to answer my question because Im outside America and I dont know the procedures

Read full review
Mazi Kay
Terrible Bank
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have been a USAA customer for over 30 years and my father for over 50 years. My parents were loyal to USAA and we all joined with USAA, which had been great until this past year or so.

In this past year they TWICE held my checks for over a week without notice. I deposited them by mobile, they were paychecks and when I finished depositing I was informed my funds were held for "my protection and the bank's" What a joke. Customer service told me they could not release my funds. The AI had determined, despite my stellar account record with them all these years, that the funds could not be released and she could do nothing for me.

In BOTH cases I am not able to access the funds I need, the funds that are MINE. And, I can't deposit them elsewhere to access my money because they already have been "deposited" into USAA. This is terrible. We are going to stop using USAA.

Take a look at all the bad ratings on the Better Business Bureau. They have an F rating. Do not bank with USAA.

They were once good, they no longer are. BEWARE of them and their terrible practices.

Read full review

How Good is USAA's Customer Service?

Ayushi Opv
Ayushi Opv
Feels Satisfied | Mar 17, 2024

It was good

Read full quote
Mashell Ysy
Mashell Ysy
Feels Satisfied | Mar 02, 2024

Rtrrtrt

Read full quote
Zyah Ffp
Zyah Ffp
Feels Disappointed | Feb 17, 2024

No commer

Read full quote
Nikaya Euu
Nikaya Euu
Feels Neutral | Feb 04, 2024

I didn’t get help from the first tent the next 2 reps. We wonderful

Read full quote
Kervens Cjm
Kervens Cjm
Feels Satisfied | Jan 10, 2024

Great

Read full quote
Peytan Nzw
Peytan Nzw
Feels Satisfied | Jan 01, 2024

Very helpful and understanding

Read full quote

Summary of USAA Customer Service Calls

7.8K TOTAL
CALLS
06:09 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call USAA?

Product/ Service Question:

  • “My insurance”
  • “Get insurance quote”
  • “To take care of a insurance policy”

Payments and Charges Question:

  • “Fraud”
  • “Pay bill auto ins.”
  • “Payment”

Request for Information Question:

  • “Questions about credit card”
  • “Help with car insurance”
  • “Looking for payment on car that was in an accident.”

Account Question:

  • “New account”
  • “Log in to my account”
  • “Help login in”

Cards Question:

  • “Credit card”
  • “New card”
  • “Missing ATM card”

Activation/ Cancellation Question:

  • “Cancel homeowners policy for a deceased person”
  • “To cancel my auto policy”
  • “Subscribers savings account issue”

Return/ Replace Question:

  • “Return call from fraud control”
  • “To change my phone number”
  • “Trying to change my method of payment for a loan.”

Staff Question:

  • “Theft of services”
  • “Customer service”
  • “To add vehicle USAA rep was rude and me to call a different number on the back of my ins. Card”

Employment Question:

  • “Payoff amount on my auto loan”
  • “Pay off of Auto Loan Balance”
  • “Need 10 day payoff”

Shipping and Delivery Question:

  • “Tow truck hasn't arrived, and I'm hiring my own”
  • “Tow truck hasn't arrived”
  • “I sent money to my daughter thru zelle and she did not get it”

Refund Question:

  • “Refund”
  • “Refund never processed”
  • “I'm due a refund and it's been over a month”

Website/ Application Question:

  • “I'm not computer saavy and I have tried numerous times to get my signed application for insurance from DocuSign to USAA could you please tell me how to do that”
  • “Website security code issues”
  • “Wuestion on filling out a policy application”

Other Question:

  • “Rental car traveling to Canada. Coverage?”
  • “Late fee on CC”
  • “Add ins to existing policy”

About

Summary

USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.

USAA reviews and complaints

USAA is ranked 410 out of 3888 in Financial Services category

Area Served

USA, Worldwide

Payment Methods

VISAAmerican ExpressMasterCard

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