USAA Phone Numbers and Emails

Toll-Free Number:

  • (800) 531-8722
Send Message

Customer Service:

  • (800) 531-8555
    24/7 Roadside Assistance
  • (888) 452-7754
    Auto Glass Repair and Replacement
  • (210) 498-2722
    Collect
  • (800) 531-8430
    Discounts
  • (800) 531-8781
    In Process Mortgage Loans And Services
  • (877) 314-2255
    Investment Services
  • (800) 292-8294
    Loss of a Loved One
  • (800) 531-0341
    New Mortgage Loans And Services
  • (877) 233-7569
    Toll Free Deployed
  • (855) 430-8489
    USAA Mortgage Serviced By Nationstar
  • (845) 839-7021
    West Point USAA
  • (800) 531-6095
  • (800) 771-9960
  • (800) 531-8111

Accounting/ Billing:

  • (410) 919-9197
    USAA Financial Center - Annapolis, MD
  • (719) 244-9041
    USAA Financial Center - Colorado Springs, CO

General Info:

  • (210) 531-8722

Jobs/ Career:

  • (800) 210-8722
    Human Resources

Legal:

  • (800) 531-7154
    Privacy Inquiries

Media:

  • (210) 498-0940

USAA Emails:

Media
humanresources@usaa.com
Human Resources
abuse@usaa.com
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

USAA Website:

USAA Help Center:

Corporate Office Address:

USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States

Other Info (opening hours):

Other Locations:

520 Independence Pkwy,

Chesapeake, Virginia 23320


17200 Commerce Park Blvd,

Tampa, Florida 33647


9527 Delaney Creek Blvd,

Tampa, Florida 33619




Mailing Addresses:

USAA Federal Savings Bank

10750 McDermott Freeway

San Antonio, TX 78288

Fax : +1 (800) 531-5717


USAA Life Insurance Company of New York

529 Main St.

HighLand Falls, NY 10928


Additional Fax Number:

Claims +1 800-531-8669

Fax:

+1 (800) 531 8877

USAA Customer Service Reviews

1.4 / 5
Bad
Orlando L Xuu
Vehicle tow.
2.0

Reached out to get a tow truck. Never did get a tow truck nor a reply from customer service. Had to pay out of pocket to get my vehicle taken to a shop to get...

Read full review
Azzie Yyg
I can't use my debit card

Ive been trying to use my debit card for gas but its not working and I tried to call customer service but number doesnt seem to be working.

Read full review

Summary of USAA Customer Service Calls

4.4K TOTAL
CALLS
05:41 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call USAA?

Product/ Service Question:

  • “Insurance Info”
  • “Auto insurance quote”
  • “Pay insurance”

Payments and Charges Question:

  • “Pay a bill”
  • “Debit card”
  • “Billing”

Request for Information Question:

  • “About my bill”
  • “Check on insurance premiums for my truck”
  • “Need to talk to agentI need to talk to someone”

Account Question:

  • “Computer hacked”
  • “New account”
  • “Having problems with my account”

Cards Question:

  • “Apply for credit card”
  • “Credit card issue”
  • “Update on my credit card”

Activation/ Cancellation Question:

  • “Cancel my policy”
  • “Cancel auto insurance on car”
  • “Cancel insurance on a vehicle”

Return/ Replace Question:

  • “Possibly changing insurance”
  • “Change address on an account”
  • “Glass window replacement”

Staff Question:

  • “Roadside service”
  • “Do you have zell service”
  • “Bad Service!!!”

Employment Question:

  • “Pay off loan”
  • “Want to pay off loan”
  • “Need 10 day payoff”

Shipping and Delivery Question:

  • “I sent money to my daughter thru zelle and she did not get it”
  • “Tow truck hasn't arrived”
  • “Didn't receive Social Security check for the month of December 3”

Refund Question:

  • “Refund never processed”
  • “I'm due a refund and it's been over a month”
  • “Refund”

Website/ Application Question:

  • “Problems with my mortgage application.”
  • “My rent is do today and I cannot transfer funds. Every number I call in the site is disconnected. What the *** is going on here???”
  • “Website security code issues”

Other Question:

  • “Need to pay for rental”
  • “Change policy”
  • “Accident”

About

Summary

USAA is a company that was founded in 1922 by a group of U.S. Army officers. USAA is an abbreviation for United Services Automobile Association. At the present time the company is based in San Antonio, Texas. USAA specializes in property and casualty insurance, life insurance, financial planning products, banking, and investments. Company's revenue totals to $13,5 billion. It employs more than 21,800 people. USAA is on the lists of Fortune 200. The company focuses on the customers who are military members and their families. USAA was one of the first companies that started to sell its products and services directly.

USAA reviews and complaints

USAA is ranked 375 out of 2833 in Financial Services category

Area Served

USA, Worldwide

Payment Methods

VISAAmerican ExpressMasterCard

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