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1.0
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USAA review - They do not care about your families safety
I decided to swith to USAA since I am prior service since I heard alot of good things about the company and they seemed like they cared about their customers. Everything seemed well. That is until i actually had to use my insurance. I was in a motor accident at 55...
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1 comment
Machele
#1524979

"They reassured me not to worry I am in good hands." You misunderstood. That phrase was Allstate, not USAA. Best to find better insurance for your needs, as I am sure you are aware.

Review
#1311270 Review #1311270 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Them before i had to actually use them
Cons
  • No one calling me back
  • Anything about customer service
  • Customer service
Reason of review
Order processing issue
Tags
  • Does Not Care About Safety
USAA review - Definitely did not have my back
My wallet was stolen and I reported my USAA Amex as such. Received an account notification that my card info was automatically updated so I may use Samsung Pay while the physical replacement is shipping. Went to the grocer to buy food, the next morning, and the card...
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2 comments
Anonymous
#1561968

Having you wallet missing is a real drag, and the phone rep was correct. Have a feeling the "notification" was a scam and not the fault of the bank.

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Review
#1357045 Review #1357045 is a subjective opinion of poster.
Product
Usaa Credit Card
Reason of review
Poor customer service
USAA stinks
I am a retired military veteran and a USAA member for more than 10 years. On April 27th, I got a text message from USAA that my credit card limit had been increased. Later that day, my wife tried to use the card, but it declined. I called the bank to find out why and...
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2 comments
Anonymous
#1614718

We’re going through similar. Accounts linked are now all frozen due to fraud and they’re wanting to hold us liable because they used our logon info and got onto our account. Deposited 2 fraud checks which USAA made most of funds immediately available, so they got the banks money, our money and they say we owe them for the money they released to the crooks.

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Review
#1266820 Review #1266820 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
1.0
Details
My opinion, USAA should not be allowed to sell insurance in Florida
June 24, 2018 I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background On May 23, 2018 , my car (2008 Ford Mustang), was struck in Jacksonville, FL. The drive of the other vehicle was charged with running a red light and was...
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2 comments
Anonymous
#1508314

Contact your insurance company and see if they can get the other drivers' insurance moving.

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Review
#1287765 Review #1287765 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Failure to process claim and return phone calls
Reason of review
Poor customer service
Loss
$9200
Preferred solution
Pay for the car repairs
Tags
  • Horrible Practices Usaa
USAA should not be allowed to sell car insurance in the State of Florida
July 15, 2018..Follow Up I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background On May 23, 2018 , my car (2008 Ford Mustang), was struck in Jacksonville, FL. The driver of the other vehicle was charged with running a red light...
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1 comment
Anonymous
#1571482

So you had your vehicle repaired before they approved any repairs and now you’re mad they aren’t going to do what you want? In your mind whatever you want should be covered?

Because you never asked what would happen and ASSumed that if you whined and moaned enough they’d pay anything you wanted. Sorry pal.

Next time file with your own company. The other party’s insurance only owes you a check when their investigation is complete, not when you feel like it.

Review
#1304025 Review #1304025 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
USAA review - Unbelievable
USAA review - Unbelievable
USAA review - Unbelievable
Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front of my vehicle so he would not have to wait in line behind other stopped vehicles at a light....
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2 comments
Anonymous
#1484925

Hit from behind your good. Other than that it’s your fault

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Review
#1107811 Review #1107811 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
2.7
Details
USAA review - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA review - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA review - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA review - Agent rude as usual and refuses to address damage to truck done by appraisal unit

Update by user May 04, 2017

I give up! It isn't worth getting upset about any longer.

The claims people are a bunch of discourteous, unhelpful people and are immovable in their disdain for members. I'm moving on and, when it becomes possible, moving my insurance after 46 years of formerly...

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Resolved
Review
#1040493 Review #1040493 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Old usaa
Cons
  • New usaa
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • The New Usaa Horrible
1.3
Details
USAA review - Intentionally overcharging for Property Insurance
Before you read my complaint, take a look at USAA's Inspector's Report of my southwest Philly twin home that I am renovating myself. Look at his "valuations" of both the real property and the personal property and then slowly scroll through his pictures in his report....
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2 comments
Anonymous
#1558886

You obviously have more time than I have to wait around for a new insurers appraiser to visit the house.

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Review
#1185807 Review #1185807 is a subjective opinion of poster.
Service
Usaa Property Insurance
Pros
  • Prompt response and payment on a claim on other property
Cons
  • Intentionally overcharging me by 200 percent on a 320k house
Reason of review
Pricing issue
Loss
$10000
Preferred solution
Full refund
Tags
  • Home Inspection
  • Overcharging
  • Usaa Property Insurance
  • Usaa Home Inspector
  • Mueller Reports
  • Unsubstantiated Replacement Costs
2.0
Details
USAA review - Dangerously Incompetent Company
I had been a loyal customer of USAA for 26 years and a most recent event in December changed all of that. While driving from California to Arizona, I hit a pothole and pulled my car off to the side of the road, about 25 miles west of Barstow, literally in the middle of...
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9 comments
Anonymous
#1642079

I was with USAA for 32 years. They were great in they early years, but recently it was just one *** after another.

I dropped them and recently they notified me I was going to get my Subscriber Saving Account refund of about $10k.

They *** that up too! I still have not received these funds.

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Review
#1002793 Review #1002793 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Unprofessional
  • Unwilling to apologize and make things right
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
3.6
Details
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?

Update by user May 04, 2017

I've given up dealing with them. It seems to be only the claims department as other people seem shocked that they are handling claims in such a cold-hearted manner with long-time members. They are just getting too big and when you expand your customer base beyond your...

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5 comments
Devone
#1270937

Well, I was wrong! After my friends at the garage pulled all the damaged stuff out of the way, the metal plate part at the front corner of the passenger side frame, the part that the bumper and other parts attach to is bent.

But not the "frame" (rail) itself. An expert is going to look at it and if that extended part of the frame can be straightened, it might be recoverable. If not, I'll be parting the truck out and keeping certain improvements recently made to put into a replacement of approximately the same year and engine type.

Have talked with the Claims rep since then and things seem to be cordial again.

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Resolved
Review
#979212 Review #979212 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Convenience of having all accounts with one bank
Cons
  • Customer service
Reason of review
Poor service and suspicious appraisal
Loss
$6000
Preferred solution
Let the company propose a solution
Tags
  • Usaa Auto Insurance Claim