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3.2
Details
The mortgage processor has not communicated on a regular basis for this process. He does not answer emails or phone calls. No one seems to find any of this a problem. They did not tell me I needed a dd214 until a crucual time in the loan then I had to pay $80 out of my...
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1 comment
TellingChinstrapPenguin232
#1725056

YUP! Went through their *** Mortgage program too. That was last year, and it was the worst process I've ever seen and this was not my first house! USAA seems to hire bottom-of...

Review
#1608105 Review #1608105 is a subjective opinion of poster.
Pros
  • Very polite customer service
Reason of review
Poor customer service
Loss
$79
Preferred solution
I want someone to communicate with me that is not the current the mortgage processor! Give my acct to someone I can trust.!
1.2
Details
I was in a collision that caused front bumper damage to my 2011 Cadillac SRX. Immediately after the collision it started to rain. I noticed that I now had water leaking into my front passenger floorboard from behind my dash. When I reported my accident to USAA things...
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1 comment
FuturisticZonkey
#1715962

My vehicle was parked and hit by another vehicle, owner of this vehicle had USSA insurance. The customer service reps were rude and I was lied to. It was a freaking nightmare ...

Review
#1573765 Review #1573765 is a subjective opinion of poster.
Cons
  • Lack of understanding
  • Poor value and polices
  • Awefull
Reason of review
Poor customer service
Loss
$563
Preferred solution
Let the company propose a solution
Tags
  • auto insurance

USAA - Mortgage department

3.0
Details
Their Mortgage department is so difficult to deal with. I have called and emailed different people no more than 10 times and can’t get a call or email back. The other issue I have is that the appraiser has too much power. I got a bad appraisal with no way to rectify the problem. I am a huge USAA fan in the insurance side, not to happy with their mortgage though.
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Review
#1613847 Review #1613847 is a subjective opinion of poster.
Reason of review
Poor customer service
1.4
Details
I have been a member for 28 years. For the last 18 months USAA has not served me, as my late husband served our country. It started with USAA dropping my insurance. Not for accidents, but for making claims on his truck to make it look nice for our son. Now they are...
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Review
#1618310 Review #1618310 is a subjective opinion of poster.
Pros
  • How usaa used to operate and care for its members
  • What they used to be
Cons
  • Treat you like a criminal
  • Integrity and the customer service
  • No rational answers to reasonable questions
Reason of review
Fraud from the bank
Loss
$1
Preferred solution
Full refund
Tags
  • Shame On Usaa
1.0
Details
USAA has absolutely no care for people who have spent thousands of dollars, have multiple accounts, and have given them DOZENS of customers over the past 10 years. My policy jumped $600.00 since the renewal and they could not give me a reason as to why except "driving...
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Review
#1616952 Review #1616952 is a subjective opinion of poster.
Cons
  • Absolute cheapness
  • Awefull
  • No loyalty or helpfulness for long time customers
Reason of review
Poor customer service
Loss
$3500
Preferred solution
Price reduction
Tags
  • Unacceptable Service
  • Cannot Resolve Simple Problem
2.4
Details
Recently, my son and I were informed by USAA of a suspected data breach. They informed us via their inbox, in a message titled “Notification of New Debit Card“, the information at the bottom of this message. I reached out to USAA to ascertain three items: Where was my...
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Review
#1522368 Review #1522368 is a subjective opinion of poster.
Cons
  • Business protecting business
  • Failure to protect me
  • Self-service practices
Reason of review
Bad quality
Preferred solution
Disclosure of information
Tags
  • usaa financial
  • Data Breach
  • Protection 1 Scam
2.1
Details
I've been banking with USAA for many years now. Starting 5/17/2019, Friday, I tried to deposit a check using USAA's app Deposit@Mobile feature. The app refused to start; USAA had pushed an update to my phone (I have updates set to manual, so I don't know how they did...
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Review
#1537905 Review #1537905 is a subjective opinion of poster.
1.6
Details
To all USAA members, be aware that the financial portion of the business is now owned and operated by Victory Capitol. With this acquisition members will only be able to view their investments but not actually move funds into or out of the Mutual or Money Market,...
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Review
#1579526 Review #1579526 is a subjective opinion of poster.
Reason of review
Poor customer service
2.0
Details
I've been with USAA for the last five years in that time I've had one accident that was not my fault. This year I lost a job so like many of us I went into a KTLO process (keep the lights on) paying only critical bills and letting everything else slide a bit. Last...
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1 comment
WingedMagpie
#1734226

I just got left behind too... They really don’t care about us Just a front and use military as cover at our expense Realizing many other options out there Just need to walk in...

Review
#1624332 Review #1624332 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$7500
Preferred solution
Deliver product or service ordered

USAA - Not worth it

I wanted an auto, home and umbrella quote. My mother in law also wanted an auto and home quote. We were transferred (4) times and the call was dropped 1 x. Nothing like having to repeat yourself 5 x to give them your business. No thanks! Hung up when the rep said he couldn't do a conference call with my mother in law on the phone. Not worth it! If this is the way they sell insurance I bet a claim would be even more fun!
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Review
#1596674 Review #1596674 is a subjective opinion of poster.
Cons
  • Provided same info over and over
  • Somewhat rude
  • Customer service practices
Reason of review
Poor customer service
Tags
  • Too Much Work To Get A Quote