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1.0
Details
I was a victim of identity theft someone was able to get into my bank account and put in $859 I had no knowledge of. the deposit check was returned as fraudulent investigation was done. come to find out it was a stolen check from a dental. clinic. in Washington's sick...
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Review
#1717832 Review #1717832 is a subjective opinion of poster.

Resolved: USAA review: Total Loss Settlement Incompetence

1.6
Details
On Oct 7th my car was totalled and I was found at 0% fault by both companies. However usaa still attempted to charge me a 1000$ deductible when I called they removed it. Then after I accepted a settlement they tried to send me a different settlement in the mail with another 1000$ deductible attached to it once again. They have been nothing but useless and shady.
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Resolved
Review
#1680930 Review #1680930 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Website navigation
Cons
  • Did not resove issue
  • Inept
  • Unwillingness to fix problem usaa created
Reason of review
Trying to charge me 1000$ deductible and stalling my claim because they can't seem to understand the claim I've accepted
Loss
$6500
Preferred solution
Let the company propose a solution
Tags
  • dishonest
  • Insrance Co That Provides No Valu
1.5
Details
I made a mistake and allowed an account that I never use go in to overdraft because of fees it was a total of $79 in bank fees. I also gave my new employer the wrong direct deposit information and my employer sent my direct deposit to this checking account that USAA...
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2 comments
Anonymous
#1773296

More lies about an outstanding company.

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Review
#1696967 Review #1696967 is a subjective opinion of poster.
Product
Checking Account
Cons
  • Customer service
  • Ceo
Reason of review
Poor customer service
Loss
$15
Preferred solution
My money back plus money for the stress this has caused, late fees from other billers I now have, lost wages

USAA review: Guaranteed check

4.2
Details
USAA review - Guaranteed check
So the guy at USAA just told me that the cashier's check I paid $5 for, so I wouldn't have to walk around with $11k dollars, WASN'T guaranteed funds. So I just wasted my $5 because my check is being held for 7 days. So why exactly does USAA say if you need to send GUARANTEED FUNDS you can do an official check which is the same as a CASHIER'S check or money order! Been with USAA for years but guess it's time to find a better banking institution that doesn't contradict themselves.
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Review
#1678196 Review #1678196 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5
Preferred solution
Don't say it's guaranteed funds on your website and then say it's not guaranteed funds when you want to hold the funds.
Tags
  • liars
3.2
Details
I used a 0% promotional check on my credit card account. You have to pay the balance before the end of the promotion (usually 12 months). However the way your payments are applied, your payment even if you pay additional money for your promotional balance gets applied...
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Review
#1722242 Review #1722242 is a subjective opinion of poster.
Reason of review
Failure to fairly apply payments
Loss
$1400
Preferred solution
Waive the end date of the promotion or allow payment of promotion balance
1.0
Details
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
Ostensibly a member-owned association, USAA provides insurance and financial services to current and former US military, as well as their families. I have been a USAA member for more than four decades. Reinforcing the bevy of negative comments at...
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6 comments
Anonymous
#1695279

USAA has asked me these same intrusive questions 3 times now. They are about to lose another customer.

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Review
#1323245 Review #1323245 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Theft of services
  • Fraud
  • Obstruction of attempts to escalate and resolve
Reason of review
Poor customer service
Loss
$4675
Preferred solution
Stop coercing response to the intrusive survey
Tags
  • Lies
1.0
Details
I was hit by a USAA policy holder and the entire process of dealing with this company was miserable. I received a phone call stating they were assuming liability call back to set up an adjuster. When I did the rep said sorry we aren't assuming liability that was a...
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Review
#1700232 Review #1700232 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Preferred solution
pay for a comperable rental car according to what i drive
1.0
Details
USAA has royally screwed me over and it has actually caused strain on my marriage! After not correctly saving my auto-pay info, the phone operators i spoke to 6 times AFTER the mix up, assured me, multiple times, on multiple different phone calls, that all was well and...
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1 comment
Anonymous
#1770420

They absolutely are the most dishonest company I have ever worked with I’ve been trying for 2 years to get auto insurance cancelled for my 90 plus year old father he has Alzheimer’s n can’t carry on a rational conversation he owns no cars yet is still being charged for auto insurance his homeowners hasn’t been paid because they won’t give me an amount to pay they pass the buck every time I call them dishonest to treat a veteran this way

Review
#1694298 Review #1694298 is a subjective opinion of poster.
Pros
  • Can talk to live person
Cons
  • Unwillingness to fix problem usaa created
Reason of review
Order processing issue
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • USAA RIP OFF

USAA review: STAY AWAY

1.1
Details
USAA used to have great rates and service.. as of 10 years ago... in last several years basically everything they say in the commeriicals is FALSE. They do NOT save you money. They do NOT have great service. Avoid like the plague.
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Review
#1721051 Review #1721051 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$926
Preferred solution
Full refund

USAA review: Find another financial services company

1.0
Details
USAA is no longer "serving those who served". They cancelled my homeowners insurance with no notice even though I haven't submitted a claim for decades. They claimed it was because I no longer lived in my own home but they have known about this for years because my job required me to frequently move around the world but they never had any problem collecting the homeowner's insurance premiums, auto insurance premiums, and all their other fee based services, for decades until my latest move.
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Review
#1721691 Review #1721691 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Cons
  • Shady business practices
  • Overall business