USAA
Reviews and Complaints

I was sent an email to Rocheford@lavendermagazine.com; Cease and desist all such solicitations.

Been with USAA for over a decade. Have a Renters Protection Policy as a part of my Renter's Insurance. During my covered period, experienced a loss of use of my residence from a covered incident and during this pandemic. I was told to stay with someone. If they feel breaking their contract is more cost-efficient than helping you, you're screwed.

User's recommendation: They don't care about their consumers.

So irritated with USAA. I told them to pull my auto insurance bill from my credit card and not my checking account, but they did anyways resulting in a NSF fee. I called them up and thankfully they reversed the charge but even after they received the credit card payment I scheduled they tried to pull it from my checking account a second time resulting in NSF! Now customer service refused to connect me with a supervisor and then hung up on me! I am seriously thinking about CANCELLING all my account through them. I have been with them for 6 years and so tired of the run-around.

USAA is losing an insurance customer because he has been in our dealership for 3 yes three hours trying to get into his own auto insurance account to do a change of vehicle. We all understand privacy and security but this is ridiculous for an older client who served our country in Vietnam.

User's recommendation: Do not get insurance through USAA.

I went to USAA and got a quote of $572 a year on auto insurance and $1217 home insurance. Ended up being $384 every 6 months ($768 a year) auto and $1384 home. I couldn't pay for a full year for auto. Auto went from $250 to $500 deductible and home went from $1000 to $5000 deductible! I was originally with Nationwide for $752 auto and $1125 home. If I had known, I would have never switched. When I canceled, they couldn't understand why I was upset, and I was mistaken about everything I said. But now I know how they can have ads every 5 minutes. By ripping off people!

User's recommendation: DON'T EVEN TALK TO THESE CROOKS!

Cannot get in touch with supervisor for 3 days claim filed 6/4/20. Intial agent could not or would not resolve problem. Claim # 0010601**-**

I had a car accident recently. It was not my fault. It was the other driver's fault. She bought her auto insurance from USAA. So I claimed the accident with USAA. They didn't contact the other driver for this accident in two weeks. Even though they assigned this claim to a specific guy (adjuster), it was very hard to contact this guy. They never answered my email messages. Every time a different adjuster answered my call and everyone gave me a different story. They promised they would pay the rent. But finally, they refused to pay the rent and enforced me to pay the rent. Their service was pure garbage and it was a nightmare to deal with USAA. USAA should get a ZERO star for their services!!!!!!

USAA sucks. They lie and leave you stranded for hours without at least a call stating that what they just lie to you about wasn't going to happen. I was stranded for 4hrs after being told a tow truck was on the way and then they canceled my rental reservation all whilst telling me to go to Enterprise. Yet they told Enterprise I was paying out of pocket. What a load of crap...Fuck USAA but I guess I should've known (USA)A). What a *** joke!

Card declined said invalid pin even though I used it earlier in the day

User's recommendation: Keep up the great service.

CLOSED ACCOUNT WITH NO NOTIFICATION... USAA LIED and said my wife closed the account... My wife was on speaker and told them that was a LIE. I contacted USAA 8/27 as requested as they had question regarding my RV address under the PATRIOT ACT... For the 8th time in two years the AGENT said to ignore the letter as HE CONFIRMED MY ADDRESS IS CORRECT as done previously. USAA confirmed the agent’s notes told me all was OKAY. Today my Debit Card was DECLINED. That is how I found out my account was closed without notification... After 55 years with USAA I have been locked out... I was on phone 8 hrs and given all kinds of promises someone will call be by the end of the day... nothing! I cancelled all my insurance as USAA can no longer be TRUSTED... FEDERAL BANKING SITE LISTS SERIOUS PROBLEMS WITH USAA. Dont deal with them... 24 hours later as of now... still no return call from USAA... I have NO WAY OF PAYING MY AUTO PAY ACCOUNTS so they have been DECLINED! My Credit Score will be ruined after 55 yrs above 870. My new brokerage accounts will take 5 days before I can SET UP MY MANY AUTOPAY ACCOUNTS! Spending HOURS AND HOURS trying to get bills paid and all Auto Pay and Auto Deposits re-directed. IT IS OBVIOUS USAA MANAGEMENT IS INCOMPETENT. Noticed they stopped advertising BANKING in their TV ADS... are only allowed by the government to advertise INSURANCE until they are removed from the IN TROUBLE LIST! USAA HAS BEEN ABSOLUTELY ABUSIVE AND CRUEL TO THIS 80 yr old man after 55 years of loyalty! How sick.... UPDATE 10/5/20 I received email from USSA saying I would be contacted in 2 days. I was finally contacted after 2 WEEKS.... USAA ADMITTED THEY WERE WRONG IN CLOSING MY ACCOUNT DUE TO MY “RV SITE” ADDRESS and WERE WRONG CLOSING MY ACCOUNT WITHOUT NOTIFICATION! They have now changed their policy.... So, after placing my autopays & Bank account in total dismay, debit & credit cards canceled and NO ACCESS TO MY CASH and my after I cancelled all insurance and had to find NEW INSURANCE, they said “sorry” and said I could START ALL OVER with my relationships. Mind you, this is SIX WEEKS LATER after I was totally screwed! USAA HAS NOT OFFERED ANY RENUNCIATION FOR MY 120 HOURS OF WORK, WESTERN UNION FEES, FEDX FEES, etc. Now, I’ll have to sue them for all the damages..... What a CROCK OF CRAP

Called roadside assistance gave my location they said someone will be on the way. 1.5 hours later no one. tried calling back only to be put on hold for 15 min then tried again and again after another 15 min got through they ssin no one was dispatched becaise they need my location!!! *** them.

User's recommendation: now way.