Show reviews that mention
insurance service customer money customer service account car bank claim credit
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unwanted Solicitations

I was sent an email to Rocheford@lavendermagazine.com; Cease and desist all such solicitations.
View full review
ID
#2184463 Review #2184463 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Preferred solution
Cease and Desist all email solicitations

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not honor their own policy

2.1
Details
Been with USAA for over a decade. Have a Renters Protection Policy as a part of my Renter's Insurance. During my covered period, experienced a loss of use of my residence from a covered incident and during this pandemic. I was told to stay with someone. If they feel breaking their contract is more cost-efficient than helping you, you're screwed.

User's recommendation: They don't care about their consumers.

View full review
ID
#2179509 Review #2179509 is a subjective opinion of poster.
Service
Usaa Property Insurance
Pros
  • Cost
Cons
  • Do not honor contract agreement
  • Do not care about consumers
Preferred solution
Deliver product or service ordered

Left hand doesn't know what the right hand is doing

3.7
Details
So irritated with USAA. I told them to pull my auto insurance bill from my credit card and not my checking account, but they did anyways resulting in a NSF fee. I called them up and thankfully they reversed the charge but even after they received the credit card payment I scheduled they tried to pull it from my checking account a second time resulting in NSF! Now customer service refused to connect me with a supervisor and then hung up on me! I am seriously thinking about CANCELLING all my account through them. I have been with them for 6 years and so tired of the run-around.
View full review
ID
#2179393 Review #2179393 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

Member unable to log into his own auto insurance account

2.7
Details
USAA is losing an insurance customer because he has been in our dealership for 3 yes three hours trying to get into his own auto insurance account to do a change of vehicle. We all understand privacy and security but this is ridiculous for an older client who served our country in Vietnam.

User's recommendation: Do not get insurance through USAA.

View full review
ID
#2169458 Review #2169458 is a subjective opinion of poster.
Location
Depew, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

False advertisement

1.0
Details
I went to USAA and got a quote of $572 a year on auto insurance and $1217 home insurance. Ended up being $384 every 6 months ($768 a year) auto and $1384 home. I couldn't pay for a full year for auto. Auto went from $250 to $500 deductible and home went from $1000 to $5000 deductible! I was originally with Nationwide for $752 auto and $1125 home. If I had known, I would have never switched. When I canceled, they couldn't understand why I was upset, and I was mistaken about everything I said. But now I know how they can have ads every 5 minutes. By ripping off people!

User's recommendation: DON'T EVEN TALK TO THESE CROOKS!

View full review
ID
#2169187 Review #2169187 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Constant disappointment
Loss
$400
Preferred solution
None. To late for anything.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
3.8
Details
Update by user Sep 22

Company fixed the issue and I have been provided with full refund.

Update by user Sep 22

It took a number of phone calls with numerous representatives but I was able to finally have someone help me. They mailed me a check for the full amount. They put me in touch with a specific person who followed up with me until the issue was resolved.

Original review posted by user Sep 13
My debit card was...
View full review
Resolved
ID
#2166895 Review #2166895 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Banking security
Cons
  • Customer service
Loss
$23
Preferred solution
Immediate re-deposit of the balance from the closed account into the new account.

Home owners

Cannot get in touch with supervisor for 3 days claim filed 6/4/20. Intial agent could not or would not resolve problem. Claim # 0010601**-**
View full review
ID
#2164016 Review #2164016 is a subjective opinion of poster.
Loss
$85000
Preferred solution
Complete claim filed 6/4/20

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad experience with USAA

1.0
Details
I had a car accident recently. It was not my fault. It was the other driver's fault. She bought her auto insurance from USAA. So I claimed the accident with USAA. They didn't contact the other driver for this accident in two weeks. Even though they assigned this claim to a specific guy (adjuster), it was very hard to contact this guy. They never answered my email messages. Every time a different adjuster answered my call and everyone gave me a different story. They promised they would pay the rent. But finally, they refused to pay the rent and enforced me to pay the rent. Their service was pure garbage and it was a nightmare to deal with USAA. USAA should get a ZERO star for their services!!!!!!
View full review
ID
#2163550 Review #2163550 is a subjective opinion of poster.
Cons
  • Garbage services
Preferred solution
Let the company propose a solution

Liars

1.0
Details
USAA sucks. They lie and leave you stranded for hours without at least a call stating that what they just lie to you about wasn't going to happen. I was stranded for 4hrs after being told a tow truck was on the way and then they canceled my rental reservation all whilst telling me to go to Enterprise. Yet they told Enterprise I was paying out of pocket. What a load of crap...Fuck USAA but I guess I should've known (USA)A). What a *** joke!
View full review
ID
#2163178 Review #2163178 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • At present i feel that there are no pros
Cons
  • Horrible customer service
Preferred solution
Apology
1.0
Details
It is a shame how they treat people like I said I got rear ended (no fault at all), I had to talk to their representative ,(very rude man), He almost gave me a nervous break down besides being in pain and on strong pain medication I had to put up with this man that...
View full review
ID
#2162206 Review #2162206 is a subjective opinion of poster.
Location
Baldwin City, Kansas
Service
Usaa Customer Care

Credit card pin issues

4.3
Details
Card declined said invalid pin even though I used it earlier in the day

User's recommendation: Keep up the great service.

View full review
ID
#2160900 Review #2160900 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Update by user Sep 09

USAA refused to pay for the installation and calibration to replace the windshield on my 2019 RDX... I paid extra premium for this.The policy did not exclude installation and calibration. Supervisor was extremely RUDE an would not take to next level of management or...

View full review
ID
#2160795 Review #2160795 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Had good reputation
Cons
  • Extremely uncaring after 55 years
  • Cannot trust
  • Own records and agent notes show i complied as requested
Loss
$1200
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No communication CLOSED ACCT AFTER 55 yrs. *** on

1.0
Details
CLOSED ACCOUNT WITH NO NOTIFICATION... USAA LIED and said my wife closed the account... My wife was on speaker and told them that was a LIE. I contacted USAA 8/27 as requested as they had question regarding my RV address under the PATRIOT ACT... For the 8th time in two years the AGENT said to ignore the letter as HE CONFIRMED MY ADDRESS IS CORRECT as done previously. USAA confirmed the agent’s notes told me all was OKAY. Today my Debit Card was DECLINED. That is how I found out my account was closed without notification... After 55 years with USAA I have been locked out... I was on phone 8 hrs and given all kinds of promises someone will call be by the end of the day... nothing! I cancelled all my insurance as USAA can no longer be TRUSTED... FEDERAL BANKING SITE LISTS SERIOUS PROBLEMS WITH USAA. Dont deal with them... 24 hours later as of now... still no return call from USAA... I have NO WAY OF PAYING MY AUTO PAY ACCOUNTS so they have been DECLINED! My Credit Score will be ruined after 55 yrs above 870. My new brokerage accounts will take 5 days before I can SET UP MY MANY AUTOPAY ACCOUNTS! Spending HOURS AND HOURS trying to get bills paid and all Auto Pay and Auto Deposits re-directed. IT IS OBVIOUS USAA MANAGEMENT IS INCOMPETENT. Noticed they stopped advertising BANKING in their TV ADS... are only allowed by the government to advertise INSURANCE until they are removed from the IN TROUBLE LIST! USAA HAS BEEN ABSOLUTELY ABUSIVE AND CRUEL TO THIS 80 yr old man after 55 years of loyalty! How sick.... UPDATE 10/5/20 I received email from USSA saying I would be contacted in 2 days. I was finally contacted after 2 WEEKS.... USAA ADMITTED THEY WERE WRONG IN CLOSING MY ACCOUNT DUE TO MY “RV SITE” ADDRESS and WERE WRONG CLOSING MY ACCOUNT WITHOUT NOTIFICATION! They have now changed their policy.... So, after placing my autopays & Bank account in total dismay, debit & credit cards canceled and NO ACCESS TO MY CASH and my after I cancelled all insurance and had to find NEW INSURANCE, they said “sorry” and said I could START ALL OVER with my relationships. Mind you, this is SIX WEEKS LATER after I was totally screwed! USAA HAS NOT OFFERED ANY RENUNCIATION FOR MY 120 HOURS OF WORK, WESTERN UNION FEES, FEDX FEES, etc. Now, I’ll have to sue them for all the damages..... What a CROCK OF CRAP
View full review
2 comments
Edwin J
#1923796

The same thing happened to me on the same day (Sept. 8)

Anonymous
#1924075
@Edwin J

I will contact again tomorrow. I have filed official complaint with Comptroller of Currency which regulates USAA (not sure the right name). The site is: www.helpwithmybank.gov

View more comments (1)
ID
#2159237 Review #2159237 is a subjective opinion of poster.
Product
Usaa Joint Checking Account
Pros
  • Were good
Cons
  • Impossible to deal with
Loss
$1200
Preferred solution
Deliver product or service ordered

Slow service

1.0
Details
Called roadside assistance gave my location they said someone will be on the way. 1.5 hours later no one. tried calling back only to be put on hold for 15 min then tried again and again after another 15 min got through they ssin no one was dispatched becaise they need my location!!! *** them.

User's recommendation: now way.

View full review
ID
#2156074 Review #2156074 is a subjective opinion of poster.
Location
Milpitas, California

It’s ok

Its ok just wanna purchase
View full review
ID
#2143222 Review #2143222 is a subjective opinion of poster.
Location
Jackson, Michigan