USAA
Reviews and Complaints
Reviews Chart
5.7M
CLAIMED LOSSES
1.6K
TOTAL REVIEWS
330K
PAGE VIEWS
14
ISSUES RESOLVED
Need air in tire
First of all, why do you or would you have to go through so many steps, just to get assistance? Now I have been waiting over an hour for someone to assist me with this tire!! Yet no one has arrived. What good is having 24hr roadside assistance if you cannot seem to get any in a reasonable time frame. Is there only one person available, to assist hundreds of others?
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
USAA has been our insurer for over 20 years. We recently had a carport collapse during a winter snow and ice storm. Our brand-new BBQ grill was under the carport at the time and was destroyed with the collapse. (We are literally still paying on the item!) When...
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ID
Service
Usaa Homeowners Policy Claim
Pros
- Can talk to live person
Cons
- Customer service practices
- Poor actions of claims adjusters
Loss
$600
Preferred solution
Coverage for my personal property
Plumbing problems
We haven't heard anything about our plumbing I need more communication call the adjuster he never calls back very disappointing
ID
Lost debit card
Went to get my debit gas and it wasnt in my wallet. Only card I have in desperate help Bart Boxberger 352-209-**** cell
ID
Location
Tallahassee, Florida
Preferred solution
Deliver product or service ordered
Lost debit card
Need a debit card mine was lost.I called to stop card from being used.never found my card.need a new one please
1 comment
ID
Preferred solution
Debit card
Claim
Pissed customer, is something I strongly disagree being associated as. So with that, stop texting me immediately.......
ID
I am disheartened and saddened with the difficulties I've had with USAA after the passing of my 82-year old father... a USAA member for 58 years (Captain U.S. Marine Corp)! As executor of his estate and providing that information a full month ago, all I've needed for...
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2 comments
PissedConsumer1992517
#1992517
All of this for a collection agency. You are on the wrong track and need to tell the agency to "shove it."
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ID
Preferred solution
Immediate release of statements and CxO level apology for abhorent handling of 58-year member who served with honor and pride in war, peace, and life.
I want to lodge an official complaint about USAA's lack of service.
This is in regard to my souse's recent passing. USAA has made it overwhelming difficult in my trying to settle her estate. As I long time member I'm ashamed for USAA and the burdened they have place on me. Long wait times with no answers and dropped calls. I requested to speak with someone in authority to no avail.
User's recommendation: Avoid USAA. It is no longer the great company it use to be.
ID
Pros
- Auto insurance
Cons
- Customer service
Preferred solution
Deliver product or service ordered
Apply for membership
I misunderstood question regarding did I gets general discharge and i said yes but I actually got an honorable Discharge so I was denied membership and she I tried to explain misunderstanding they said I only get one chance to respond to the questions so it's too late to make corrections?
User's recommendation: Don't make no mistakes.
ID
Location
Upper Sandusky, Ohio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have home and car insurance with USAA, and have had them for almost 30 years. I've always paid premiums on time. I've never had a car claim and only a home claim once in the past 10 years. I had to hire a lawyer to help with the homeowner claim because agent and...
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ID
Cons
- Unreasonable rate hike increases
- Customer with excellent safety responsibility no longer rewarded
- Not a valued customer
Preferred solution
looking for a more credible company that appreciates customer safety and responsibility
Car insurance
Not a good idea to give feedback I was polite I went with someone else, I was treated like a second class citizen as a military spouse.
ID
Location
Derby, Kansas
Cannot get to an agent
tried calling all i get is phone asking questions, the records are wrong do not know why need to talk to an agent
ID
Preferred solution
send me an agent to talk to
Auto insurance
I'm not sure of the young lady's name but she was very helpful in my issue was resolved. I think that you should find out who the young lady was that helped me and you should give her knee brace. She was very proper, very nice, very friendly, and very helpful. We need more people like her in the workplace.
User's recommendation: Use USAA.
ID
Location
Atlanta, Georgia
Debit card activity
There are some questionable charges on my acct. Would like to physically speak to a representative, dont want to mess with recording!!
1 comment
ID
Location
Everett, Massachusetts
Company on a massive downhill performance wise.
Still no 1099's issued from Jan - may26,2020 activity after brokerage sale. 9 months to prepare them and nothing! Insurance claims area habitually tells lies. They are no longer the family oriented company they once were. Have been a member for 56 years and they are terrible.
User's recommendation: go somewhere else.
ID
Location
Collierville, Tennessee
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USAA is the worst, l have been with them over forty years. I been jerk around with a claim that I file do to theft. It was a complete nightmare dealing with the them to the point that I am transferring all my accounts elsewhere.