USAA Reviews and Complaints
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I called USAA car insurance and they wanted $1,000 more then what I am paying now for the same insurance. I'm a 40% disabled vet and a senior citizen. I will never call them again.
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Review
Reason of review
Pricing issue
I am in agreement IS AS IS MORE CONCERNED ABOUT PROFIT THAN FIGHTING FOR VETERANS. CASE IN POINT MY ISSUE WITH THEM NOT FIGHTING FOR MY FAMILY AFTER A HIT AND RUN. NOW COMMON SENSE TELLS YOU WHO RUNS FROM AN ACCIDENT THEY DIDN'T CAUSE??? ADD TO IT THE VERY SIMPLE...
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Review
Cons
- Claim to fight for veterans but only care about profits
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution
Tags
So my son 22 has had 2 speeding tickets in 3 years 1-2018 and 3-2019. And one backing accident 2-18 w no0 payouts ( we handled). In 1-2019 the brakes failed on his car and it was totaled but USAA did agree w their certified mechanic that this was a manufacturing issue...
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Typical USAA. USAA will not insure me and my wife auto or home because our son is a convicted felon and lives in the same area as we do. He has a good job is married and has a...
Review
Service
Pros
- Fairly reasonable rates
Cons
- Poor actions of claims adjusters
- Inability to reason and listen to the customer
- Dismal expectations for the future with this company
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30000
Preferred solution
Deliver product or service ordered
USAA - Visa card balance transfer
Please before anyone does a balance transfer to your USAA credit card please read the letter carefully and call customer service and have them explain their rules to you before you do it. The letter is misleading. I spoke with a advocacy specialist today. That’s all I will say. Just call before you do a balance transfer I don’t need to talk to anyone else at USAA this is just to warn the other credit card customers
Review
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
I have been a member for 28 years. For the last 18 months USAA has not served me, as my late husband served our country. It started with USAA dropping my insurance. Not for accidents, but for making claims on his truck to make it look nice for our son. Now they are...
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Review
Pros
- How usaa used to operate and care for its members
- What they used to be
Cons
- Treat you like a criminal
- Integrity and the customer service
- No rational answers to reasonable questions
Reason of review
Fraud from the bank
Loss
$1
Preferred solution
Full refund
Tags
USAA - Double billed
When i made my bill payment the automated bill payment said it could not process the payment and transfered me to a rep who without verifying that the payment did not go thru processed a payment, however the automated did go thru along with 2 failed payment attempts, it took maybe 30 seconds for them to place the charge and after 7 days still no return of excess payment, even if we had had no prior problems with the company this has still taken longer than it should have.
Review
USAA has absolutely no care for people who have spent thousands of dollars, have multiple accounts, and have given them DOZENS of customers over the past 10 years. My policy jumped $600.00 since the renewal and they could not give me a reason as to why except "driving...
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Review
Service
Cons
- Awefull
- Totally unfair claims people
- No loyalty or helpfulness for long time customers
Reason of review
Poor customer service
Loss
$3500
Preferred solution
Price reduction
Tags
100% of the times my husband and I have phoned the call center, they either massively screw it up, or they just simply make too hard and we give up. Resulting in the need of a vodka shot. The Check Incident We needed two separate check. 1 for rental deposit, 1 for 1st...
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Review
Product
Pros
- Free account
Cons
- Incompetent customer call center staff
- Worst processes
USAA - NOT MILITARY FAMILY AT ALL
USAA is not that great. Shop around for other insurance policies and loans. We banked with USAA for over 10 years and It’s due to the convenience and of course falling for the taking care of Soldiers and family.
Review
Service
I paid my full balance $509.00 on the first of this month, I checked the automatic system and was told that I had $0 balance and my available credit was once again $500.I went to the bank for a cash withdrawal and was denied! I called USAA and the first person told me...
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Review
Reason of review
Poor customer service
Loss
$11
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Obviously, you are doing the right thing to get quotes on insurance. Everyone is different, but USAA is outstanding for me. Too many lies posted here.