filters
state:
Show
city:
Show
product:
Show
Don’t die if you have any accounts (investment, banking, credit card, insurance) with USAA because if you do your beneficiaries may be put through a lot of time wasting and aggravation when dealing with a myriad of inept customer service agents to be able to manage...
Read more
Rocky2017
Rocky2017

I agree completely, all though I think it is more a management directed problem than the fault of the customer service people because management sets the policy that they have...

1.8
#1114032
Reply to reviews
I recently checked on my auto insurance policy for the next six months. I added a $10 fee for replacement fee.. So my policy went up $10 from last 6 months. I just got a bill from them with an almost $200 "Risk Assessment" fee for a 6 month policy; Which makes it...
Read more
Anonymous
Anonymous

The secret on auto insurance: shop around. Try Amica Mutual.

1.0
I didn't like
  • Auto insurance massive hike due to hurricane losses
#1112681
Reply to reviews
I have been a USAA customer for 17 years, until my car was totaled by a teenager running a stop sign. Since that moment, USAA assessed more fees on my car loan final balance, and didn't disclose accurately the payoff balance. They also pulled my credit twice, affecting...
Read more
#1111784
Reply to reviews

Usaa Auto Claim Review

Usaa
#1037613
1.3
Details
Very minor accident end of last year, but still awaiting payment. Unreturned calls, rude representatives, hung-up on, condescending and self-righteous. Not the company it used to be. Moving all my assets.
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Usaa Mortgage Review

Usaa
#1019354
1.0
Details
I'v been a USAA member more than 30 years & today upon asking USAA representative questions pertaining to my mortgage increase....He response was "It was only a SMALL INCREASE". ..The lack of understanding & compassion means shop for another lender...Now.
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Usaa Auto Claim Review

Usaa
#1008100
1.0
Details
I am not insured with USAA, I have allstate! But an insured by USAA hit our parked car and USAA refused to fix all the damage. The car didnt have one scratch on it before it was hit. They only fixed the front end and i had pictures and did all the work fir them. Even got them several estimates. I would say that USAA is a bunch of lying criminals. And would not recommend anyone insuring with them!
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Usaa Checking Account Review

Usaa
#1004777
Getting the run around on funds account locked tired of talking to reps. That dont now ***.
Comment
Show
I was in an accident with a usaa insured he rear ended me. damage was to the right rear of my 13 Silverado 2500HD included was the bumper, bed, tailgate, and exhaust. they paid to repair the bumper, bed, tailgate and the obvious bend in the exhaust above the rear axel....
Read more
1.0
I didn't like
  • I hope i never have to deal with them again
#1111382
Reply to reviews
I had many problems with USAA. I store my car every winter. When ever I changed storage status they would issue a new policy number, but the end date of the policy would not change. This had the effect of making other insurance companies think that I did not have a...
Read more
Anonymous
Commissioner

"They are defiantly neck and neck with AAA as the worst thieves and scammers" HA ha ha ha!!!! -I never thought of that. Now days, when I'm hit by either USAA insured (which...

Anonymous
Anonymous

If you have trouble with both AAA and USAA, then the problem is YOU not them.

1.0
#1110649
Reply to reviews
Usaa - Unbelievable
Usaa - Unbelievable
Usaa - Unbelievable
Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front of my vehicle so he would not have to wait in line behind other stopped vehicles at a light....
Read more
Anonymous
Anonymous

You will also have to go to court to have the ticket dismissed. That seems absurd that they ticketed you. Get going.

#1107811
Reply to reviews
USAA has continually coerced me to have all my work done by a construction company of their choosing, not mine, and cutting the check to them directly. If I choose another companies to do the work and apply the balance of the funds to needed repairs their adjuster said...
Read more
#1107557
Reply to reviews
I called and said my car didn't start because got water in it and then later withdrew my claim when they called me back. And the agent threatened me without ever seeing my car. I asked them to please save that tape and send me a copy of the transcript. That will be...
Read more
#1102625
Reply to reviews
I need to draw out some funds from my IRA to pay for tuition for my son. Called representative 8/31 and was advised to submit a faced form detailing my instructions for tax withholding and the call early due to anticipated high volume day after Labor Day. Faxed form in...
Read more
Anonymous
Beware of USAA Call Centers

The reason USAA has such horrible customer service is when anyone calls in they are not actually talking to USAA. They are routed to a third party call center called Teletech ...

Anonymous
Anonymous

Trying to do this process at the last minute is a very poor plan regardless of the organization. There is going to be a lot of paperwork for this taxable transaction.

#1096657
Reply to reviews
My son's car got caught in the Texas Flood, now they lied about what they would pay him. This company is a farce! Don't believe anything they say about taking care of you. Buyer beware...Texas has very weak laws on protecting consumers. We are contacting an attn. to...
Read more
Anonymous
Anonymous

Yet another bogus report.

#1095807
Reply to reviews