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USAA
Reviews and Complaints
Reviews Chart
5.7M
CLAIMED LOSSES
1.6K
TOTAL REVIEWS
330K
PAGE VIEWS
14
ISSUES RESOLVED
Nunna
This company is a piece of *** they fault you for their party fault this lady hit my car form the back and totaled out my car and they said Im at fault and they trien to make me pay for her car Im not paying *** because I was hit and lost my vehicle
User's recommendation: DONT get involved with these people.
ID
Location
Florissant, Missouri
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOriginal review updated by user Feb 03
USAA has bilked my 75 year old mother out of $50,000 by refusing to cover a mold issue that has been proven to be directly related to a previous water incident at her condominium. Two years ago a pipe burst in a wall. It flooded her condo and all the flooring had to be...
ID
Service
Usaa Property Insurance
Pros
- Affordable rates and good reputation as a reputable company
Cons
- Horrible customer service
- Do not live up to their commitment to veterans and families
Loss
$50000
Preferred solution
Deliver product or service ordered
Collision
Talked to Barbara from claims and she took care of my needs. Awaiting for a call from Tiffany from appraisals.
ID
Location
Charleston, Illinois
To find out if they have paid the claim
Usaa is a good insurance company i recomend them to everyone they handled my claim very prompt even when the had trouble getting ahold of me it was takein care of thank you usaa
ID
Location
Memphis, Tennessee
I have had an account with USAA for over 25 years. . Initially they were great during the 1980's and 1990's however, I noticed a lot of changes with their customer service and billing watch your money if you have an account with them. In sum I was overcharged for my...
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ID
Bank.
This company has 20 incorrrect phone numbers listed under their name. They have wasted a lot of my time.
1 comment
ID
Location
Berkeley, California
Wont close bank accounts
They keep saying there has to be a 24 hour waiting period every time I call. It is ridiculous and they will not approve loans even if you have a 750 credit score like every other company will
User's recommendation: Bank local.
ID
Product
Usaa Checking Account
Pros
- Way company was run 10 years ago
Cons
- Horrible experience
Loss
$50
Preferred solution
Let the company propose a solution
Cannot contact usaa
Been locked out of my account saying it had security problems. Been on the phone calling every number I could find for USAA. Waned tech support for help logging back on. The automated system was in some kind of loop always asking the same thing asking for more info. Keep asking for tech support and was back to same automated system.
User's recommendation: Fix your automated system.
ID
Location
Longmont, Colorado
ustomerc As a member of USAA for over 40 years, I have paid USAA thousands and thousands of dollars in premiums. I have paid USAA thousands and thousands of dollars in interest. I bought in to the idea the USAA was a full service company that focused on serving...
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ID
Cons
- Lots
Preferred solution
Apology
Bank deposit
Managers some should have called me instead of just sending me funds back and closing where to apply funds. contact your clients when something out of the norm
ID
Location
Schertz, Texas
Bank deposit
why on earth would you refund me funds when i have over 20 years with you. yi owed you and you send me funds back to my account. Moron
ID
Location
Schertz, Texas
I walked outside after someone hit my parked car. It happened on a Friday around 730pm I saw the damage around 800 pm. I file the police report and submit everything through the app. No email and I never hear from anyone. All my calls are sent to voicemail since my...
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ID
Overcharge for Condo insurance
I am a Army Veteran (1973 - ****) and a recent Afghanistan Expeditionary Civilian Workforce 2019 Before leaving for Afghanistan I purchased my first CONDO through USAA. Review your home insurance from USAA and get several quotes, something I didn't do. USAA has been charging me triple the average rate for three years. I only found out when I refinanced my CONDO. USAA is normally very good but for this situation I have not even been able to get answers as to why my rate was so high. I discussed this situation with two managers (all they did was apologize, and they would look into it) and was told they would pass it up to their management, that was a month ago. Needless to say FIRST TIME HOME BUYERS DO NOT TRUST USAA REPS. Get quotes.
User's recommendation: Get quotes, no matter how nice the rep is get quotes.
ID
Pros
- Use to trust them with my money
Cons
- Lost me as a 20-year long customer
Loss
$3500
Preferred solution
Explain why my rate was so high
Called # to get agent to discuss financial hardship.
Got medical alert devise woman. She talked over me and was a verbal bully.
ID
Location
Denver, Colorado
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOriginal review updated by user Jan 06
Should be USAA Dispute I have been an USAA member for years. I disputed a charge and on 12/03, the dispute was overturned. I contacted USAA that same day to ask several questions with one of importance, I needed to know if the call with the provider was ever listened...
ID
Loss
$101
Preferred solution
Apology
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Avoid search engines. How difficult is usaa.com?