USAA Reviews and Complaints
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USAA review: Find another financial services company
USAA is no longer "serving those who served". They cancelled my homeowners insurance with no notice even though I haven't submitted a claim for decades. They claimed it was because I no longer lived in my own home but they have known about this for years because my job required me to frequently move around the world but they never had any problem collecting the homeowner's insurance premiums, auto insurance premiums, and all their other fee based services, for decades until my latest move.
Review
Service
Usaa Homeowners Insurance
Cons
- Shady business practices
- Overall business
USAA review: STAY AWAY
USAA used to have great rates and service.. as of 10 years ago... in last several years basically everything they say in the commeriicals is FALSE. They do NOT save you money. They do NOT have great service. Avoid like the plague.
Review
Reason of review
Bad quality
Loss
$926
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
This company is extraordinary at collecting premiums but are a Wolf in Sheep's clothing. In a world that is so negative I have personally only written one negative review. I have had more than one negative experience but try to focus on the positive side of things and...
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Review
Service
Usaa Auto Theft Claim
Cons
- Failure to process a claim after 8 weeks and counting
- Being treated like a criminal
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Be fair
Tags
Nearly 10 years ago I mistakenly added my soon-to-be step-son on to my USAA auto insurance. He was added about 5 days prior to me actually marrying his mother. Just so happened he got in a car accident 2 days prior our marriage and he put in a claim to USAA. The...
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2 comments
I agree
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Review
Service
Usaa Auto Insurance
Cons
- Integrity and the customer service of lies and laziness
- Accountability
- I hope i never have to deal with them again
Reason of review
Poor customer service
Loss
$100000
Preferred solution
Let the company propose a solution
Tags
USAA review: Stay AWAY
Not sure what happened, but USAA sucks as of 2019.
Review
Reason of review
Poor customer service
Tags
I was a victim of identity theft someone was able to get into my bank account and put in $859 I had no knowledge of. the deposit check was returned as fraudulent investigation was done. come to find out it was a stolen check from a dental. clinic. in Washington's sick...
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Review
USAA review: Go to Navy Federal
I have been with USAA 26 years, their services have drastically decline and their customer service has too. I use to be a proud member of USAA, and do to recent events with them, I transferred 26 years of banking to Navy Federal which seems to be a bank/credit union that actually helps their customers. Sad, 26 years... USAA is horrible.. just wait they’ll get you too.
1 comment
Review
Reason of review
Poor customer service
Preferred solution
I’m filing a lawsuit
Do not use USAA Homeowners Insurance
Every year at renewal time, USAA sends me a letter increasing the premium. Every year when I call to protest, they reduce the premium. This last year the same happened, so I decided to talk to a supervisor and complain about what happens each year. The supervisor was not sympathetic and reviewed the current price increase and my request for and receiving a reduction. She promptly took the reduction away. I said to her- if I had said nothing about the reduction it would have gone through. She had no comment. USSA Homeowners insurance has no independent customer service. They arbitrarily increase your premium each year without informing you and giving you a chance to discuss it. Very poor customer service that does not exist, and personnel that have absolutely no regard for the customer.
Review
Service
Usaa Homeowners Insurance
Reason of review
Poor customer service
USAA review in Salem, Oregon: Run!!!!
They stink, they don't care about anything other than receiving your money!
Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Two months ago I refinanced a car loan with USAA to pay off VyStar for a 17K car loan. The paperwork was in and USAA said the loan would go into effect in the following month. I cancelled my Vystar autopay and let USAA take over the loan. USAA failed to send a check...
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Review
Service
Usaa Auto Loan
Reason of review
Failed to make good on the error made by USAA
Loss
$111111
Preferred solution
Give me a letter showing the error was on USAA
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I too found Navy Fed to be More Customer Service Friendly