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USAA review: Find another financial services company

1.0
Details
USAA is no longer "serving those who served". They cancelled my homeowners insurance with no notice even though I haven't submitted a claim for decades. They claimed it was because I no longer lived in my own home but they have known about this for years because my job required me to frequently move around the world but they never had any problem collecting the homeowner's insurance premiums, auto insurance premiums, and all their other fee based services, for decades until my latest move.
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Review
#1721691 Review #1721691 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Cons
  • Shady business practices
  • Overall business

USAA review: STAY AWAY

1.1
Details
USAA used to have great rates and service.. as of 10 years ago... in last several years basically everything they say in the commeriicals is FALSE. They do NOT save you money. They do NOT have great service. Avoid like the plague.
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Review
#1721051 Review #1721051 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$926
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
This company is extraordinary at collecting premiums but are a Wolf in Sheep's clothing. In a world that is so negative I have personally only written one negative review. I have had more than one negative experience but try to focus on the positive side of things and...
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Review
#1719160 Review #1719160 is a subjective opinion of poster.
Service
Usaa Auto Theft Claim
Cons
  • Failure to process a claim after 8 weeks and counting
  • Being treated like a criminal
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Be fair
Tags
  • Unacceptable Business Practice
1.2
Details
Nearly 10 years ago I mistakenly added my soon-to-be step-son on to my USAA auto insurance. He was added about 5 days prior to me actually marrying his mother. Just so happened he got in a car accident 2 days prior our marriage and he put in a claim to USAA. The...
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2 comments
Anonymous
#1783431

I agree

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Review
#1718234 Review #1718234 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Integrity and the customer service of lies and laziness
  • Accountability
  • I hope i never have to deal with them again
Reason of review
Poor customer service
Loss
$100000
Preferred solution
Let the company propose a solution
Tags
  • usaa scam
  • Usaa Service Decline

USAA review: Stay AWAY

Not sure what happened, but USAA sucks as of 2019.
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Review
#1717909 Review #1717909 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • Dont Care Actions In Others
1.0
Details
I was a victim of identity theft someone was able to get into my bank account and put in $859 I had no knowledge of. the deposit check was returned as fraudulent investigation was done. come to find out it was a stolen check from a dental. clinic. in Washington's sick...
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Review
#1717832 Review #1717832 is a subjective opinion of poster.

USAA review: Go to Navy Federal

1.8
Details
I have been with USAA 26 years, their services have drastically decline and their customer service has too. I use to be a proud member of USAA, and do to recent events with them, I transferred 26 years of banking to Navy Federal which seems to be a bank/credit union that actually helps their customers. Sad, 26 years... USAA is horrible.. just wait they’ll get you too.
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1 comment
Anonymous
#1784434

I too found Navy Fed to be More Customer Service Friendly

Review
#1714130 Review #1714130 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I’m filing a lawsuit

Do not use USAA Homeowners Insurance

1.0
Details
Every year at renewal time, USAA sends me a letter increasing the premium. Every year when I call to protest, they reduce the premium. This last year the same happened, so I decided to talk to a supervisor and complain about what happens each year. The supervisor was not sympathetic and reviewed the current price increase and my request for and receiving a reduction. She promptly took the reduction away. I said to her- if I had said nothing about the reduction it would have gone through. She had no comment. USSA Homeowners insurance has no independent customer service. They arbitrarily increase your premium each year without informing you and giving you a chance to discuss it. Very poor customer service that does not exist, and personnel that have absolutely no regard for the customer.
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Review
#1713154 Review #1713154 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Poor customer service

USAA review in Salem, Oregon: Run!!!!

1.0
Details
They stink, they don't care about anything other than receiving your money!
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Review
#1707749 Review #1707749 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Two months ago I refinanced a car loan with USAA to pay off VyStar for a 17K car loan. The paperwork was in and USAA said the loan would go into effect in the following month. I cancelled my Vystar autopay and let USAA take over the loan. USAA failed to send a check...
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Review
#1707289 Review #1707289 is a subjective opinion of poster.
Service
Usaa Auto Loan
Reason of review
Failed to make good on the error made by USAA
Loss
$111111
Preferred solution
Give me a letter showing the error was on USAA