USAA
Reviews and Complaints

Yes Usaa cleared them. The first one in.

March of 21 my wife called them when receiving a pending deposit post notification. The representative was told about the fraud, still charged us the NSF let alone their fraud and security department acted unprofessional calling my wife a names like liar, criminal fake when asked to report to a supervisor all of a sudden they can’t remember who the supervisor is and how to get a hold of them the next time it happened in May again we notified the bank as soon as it seen the other fraudulent check pending in our account had no knowledge of it. Call USAA they again said that’s not their fault that we try to catch it. I said if you look at the information there is no such bank and how can my wife been three different states at once they return and said both checks look legit.

After paying out the first check it happy to get in May which is another $900. We gave them the case numbers of the filed a complaint of identity theft in issues with the bank, and the verification of forged fake checks. After 20 years of having account with him, decided to close the account after paying close to $2200 from March until July July we had thought we close the account with a zero balance come to find out that was not case. October 2021 in the beginning of 22.

We received debited tax amount of two dollars and four dollars from the same closed account calling USAA to find out what the situation was. We were told that they were doing maintenance on the system and accounts. Well that’s funny why would you pay dividends on a closed account? That is zero balance and why would you need maintenance again on a closed account we receive no answer no reply then we noticed I’m buying her new car and her interest was with USAA.

We noticed the increase policy charges and was told that my wife have time of this so-called accident, our car was in the shop having a rear differential replacement the tow truck that took our cart to the maintenance shop was from our AAA with USAA. I don’t understand how a car 33 miles away was able to have an accident while it’s in the air having it we are in replaced upon asking the same question of representatives we have yet to receive an answer. Though found an accident that never happen as the car was at the shop. Triple a through Usaa paid for the tow to the shop to have the rear differential replaced which took a total of two weeks.

Why complain in public now, now it’s hindering my retirement pay and 15 hours today spent calling , verifying, validating to deaf ears and closed minds . Hard to do a verification when no one contacts you back also the verification information being changed and edited Can’t when they and they are trying to validate your information to an already told, explained, updated and notified of the updates yet yet claims of not being able to see your preferences yet only offer preferences to which they say are only available that are separate then wet for your 25. Your account was set up to be on purpose though they tell us they can’t see the account or anything into it until you give them the correct number then how can you tell me what my wipes fake rank is in approve it for validation she never served she told you that the beginning so of the conversation . So they do not want to return our calls or our validation emails to which that email is still current sent IDs were denied speaking to supervisors, managers, or any hire official than a representative that it rude, unprofessional state information is in a closed account and yet they cannot get into the account which day and block for verification to where even the third rep we spoke to today says that’s funny anything with your social is blocked and can’t be let through well I thought you couldn’t get in so I am sending reviews to state officials government officials reviews here ftc, consumer board , DFAS, YELP, to stop others from using or loosing their earnings plus stop any one from going through similar shady frustrating experience like we have.

If see missing stars. Not done by accident nothing lower