Unclaimed
USAA
Reviews and Complaints
6.6M
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
370K
PAGE VIEWS
15
ISSUES RESOLVED
USAA Reviews
Unable to reach USAA for declining my credit card !
As above ! My credit card was declined on Moday morning , MEMORIAL DAY AND AM NOW UNABLE TO REACH THEM ABOUT THIS !
ID
Location
Charlestown, Saint Paul Charlestown
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy credit card declined , why ?
My credit card declined at an ATM machine this morning . WHY ? I have over 500 USD AVAILABLE CREDIT !
ID
Location
Charlestown, Saint Paul Charlestown
Pros
- Usaa back in the day
- Professionalism of people on phone when call with problems
Cons
- Transferred to oblivion
Preferred solution
Let the company propose a solution
Horrible customer servive
needed roadside assistance and nobody helped. they continued to hang up the phone on me! i ended up doing everything out of pocket. nobody helped in anyway - they put me on hold then hung up after 15 minutes
ID
Location
Frankfurt, Hesse
Loss
$300
Preferred solution
Apology
Agent Jackie Johnston is rude
After many, many years with USAA, I am about to make my first claim when I am stuck talking to the rudest, most disrespectful agent imaginable! She is talking down to me and making sarcastic remarks, like where does she get off talking to a loyal customer this way? Loyal no more! After this, Im done with USAA!
User's recommendation: Run!
ID
Location
San Antonio, Texas
Question identification
You were absolutely no help to me. Please do not contact me again. Leave me alone Leave me alone Do not contact
User's recommendation: DON’T.
ID
Location
Kennewick, Washington
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHorrible customer service not ADA compliant
Your website is not HANDICAP ACCESSIBLE- to require blind people to have an online account is BS. To require someone who is legally blind who doesnt leave house is BS. Further more to require them to upload documents or get a code on their cell phone is BS. WE have been with USAA for 50 years and the customer service is horrible. It shouldnt take 2 hours to verify identity bc someone doesnt have a pin. Customer service has decreased horriblly last couple years and both my parents and i will be moving all our insurance and cc accounts to someone who actually cares.
User's recommendation: avoid at all costs.
ID
Location
Metairie, Louisiana
Service
Usaa Customer Care
Cons
- Lots
- Very poor business practices
- Requires my blind mother to have an online account
Preferred solution
Deliver product or service ordered
Still awaiting an answer from USAA
A representative requested additional info that I did not have access quickly. Called back with pertinent information representative stated that the additional information was not needed .USAA will respond in 3 days. Still waiting
User's recommendation: Good luck.
ID
Location
San Antonio, Texas
New Reviewer
Don't know me PIN number
Trying to file a homeowners claim, it repeatedly asks for me for my PIN number, every time I say I dont know
User's recommendation: Way to go directly to a human.
ID
Location
Denison, Texas
Preferred solution
Be able to talk to a person
Insurance on car
They ask you you ussa Number 12 yes ago plus they give you the run around its not worth it and people military saying they get better rates from other companies that just ashame I rather pay more less hassel
ID
Location
Tomball, Texas
Home insurance
I was really disappointed that my dad's service didn't count for anything with USAA in regards to me joining USAA I thought that's what USAA was all about was the service men and their families guess I was wrong
ID
Location
Hardinsburg, Kentucky
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNotice email non-payment on our auto and rental insurance account
Update by user May 08, 2022
Need to wait til tomorrow to call and speak to customer service. I'm not very computer literate
Original review posted by user May 08, 2022
Our policy payments are set up as automatic withdrawal from Jose Valdez's bank account ending in 2790 monthly. I will call by phone tomorrow to try to solve the problem. He recently put my name on his checking account also. I'm Linda Valdez, his wife. That may be the reason for the non-payment this month ID
New Reviewer
Res r an car
Car OI nave need to go back to dealer an my car is still being repair an the car I have was hit while park a dealers loner not a retail from you my insurance company Thanks
ID
Location
Adelaide, South Australia
Loss
$250
Preferred solution
A rent a car till my car get fix
Phone system
I am tired of waiting 3 hours to get a representative just to get a replacement debit card. You can't do it online. It has been 3 months and no way to reach them. I am so ready to change to Pentagon Federal Credit Union.
User's recommendation: Change banks.
ID
Location
Queens, New York
Praise
Monique Hernandez was extremely helpful and helped me set up my auto insurance in a timely manner. Very thankful
1 comment
ID
Location
Landscheid, Rheinland-Pfalz
Not registered sent item without registration
Not registered received shirt in mail What is going on? Do not use my credit cards-did you get it from LLBean? My lawyer wants to know r Respond Immediately
User's recommendation: Watch authentic business practices.
ID
Loss
$1000
Preferred solution
Written document of clearance of confidential personal, business And credit card information
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USAA
Said the lamb just as she is led to slaughter. What slays me is the mistake of confusing the "extreme helpfulness" of the USAA employee who takes your money with the "criminal evasions" of the clerk one desk over who "denies your claim".