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Fraud fraud fraud.....ive been with usaa for 22 years and recently discovered if you go into a bit of financial hardship they try and capitalize on that. Usaa have made a error with posting a payment to my account from another customer......i then did not receive a...
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Anonymous

Anonymous So you tried to stiff them on the payment and now they are trying fraud on you. NOT. Look up the word.

1.0
#1014952
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Was poisoned by Agent Orange during Vietnam and ended up with cancer and severe heart disease, no fault of my own. I was unable to work since I am now 100% combat disabled so I was forced to file a bankruptcy, USAA soon issued the scarlet letter. I paid off my house...
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#1014323
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Was poisoned by Agent Orange in Vietnam and developed many illnesses including cancer and severe heart problems. Could not work anymore and became 100% combat disabled at which point was issued the scarlet letter from USAA for missing two payments even after I...
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#1014318
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Usaa Banking Service Review

#1001756
1.0
I've been fooling with USAA for a week trying to set up insurance and banking. In military terms, this company is nothing but a clusterf#ck. Customer service stinks. Not about to do business with this company
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Short Review for January 19, 2017, Pc_pricing

#993924
3.4
Want to get your insurance But heard that rates go up and that claims are mishandled and you're not available when needed??
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Usaa Checking Account Review

#990652
1.1
Do not open a checking account with them ever!!!! They will put a hold on your funds for days and I been a usaa customer for some time now...I regret it and their service is substandard!
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Usaa Checking Account Review

#981698
1.6
They took my money without my permission or a notice. I am a chronic ashmatic and USAA went into my acct and took all my funds to cover another acct. No warning no notice nothing. And now I am flat broke and can't afford my medication. They are thieves.
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An hour on the phone and online to apply for an auto loan. However, I submitted the seller information as the persons name, not the LLC name on the title, my fault. So, USAA required me to go through the whole loan process again 12 hours after the first loan was...
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I liked
  • Very polite customer service
  • Very polite customer service agents shackelled
I didn't like
  • Psudo
#1013564
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As an honorably discharged service connected disabled veteran, USAA will not insure me due to my disability status. False advertisement on their part and very sad to misrepresent a veteran friendly company. This is criminal and goes against what they say they are. I...
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musicman88

musicman88 I have trouble believing that they will not insure you due to being disabled. There has to be more to it.

Anonymous

Anonymous Might take some doing to shut down this huge, and top rated company that is growing and has been in business for nearly 100 years.

#1009464
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We are extremely upset with the customer service from USSA. It would take a novelette to provide the amount of details of the delays, negleWct and nonresponsiveness to ongoing issues with mildew caused by the rain and hail storm damages to our home, which resulted in...
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Anonymous

JJ I don't now know your policy with USAA, they may or may not have some coverage for mold abatement. If they do not you are going to have to get the repairs done form your own p...

Anonymous

Anonymous Read your policy. Mold is not usually covered. In fact, there is a good chance that your home will be put on the list where it cannot be sold or mortgaged.

It seems to generic but customer service needs to be reinvented in this institution. It is TERRIBLE. There is no accountability and I have called more than 30 times and never got selected to review the service provided. Nobody can resolve a simple issue as resetting a...
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Anonymous

Anonymous I don't understand the need for putting a small money order on hold for a week after it was deposited into the account. If they are worried about overdrafts for auto deducted ...

1.7
I didn't like
  • Systems
  • Brokerage fees
  • Customer service
#1006024
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Someone stole all my belongings I notified USAA , and they did absolutely nothing about it . The scammers got all of my information and made fake checks and they are saying it's me. Won't give me any of my money back from checking or savings. Remind you all I AM...
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#1004812
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I am a 52 yrmember. Recently filed a homeowners claim for a driveway issue & was told "not covered". Even appealed to CEOs office..still told "no"! Then I am buying a new home in Florida & was told because of "potential " sinkholes they will not insure. Funny thing is...
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Anonymous

JJ Unfortunately, your driveway claim was probably not covered. Also, likely, because of the abuses over sink-hole claims, many insurance companies are reluctant to write policie...

Anonymous

Anonymous "Driveway issue" sounds like "not covered" to me. Insurance covers what it covers, nothing else.

2.3
#1004486
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USAA - Dangerously Incompetent Company
I had been a loyal customer of USAA for 26 years and a most recent event in December changed all of that. While driving from California to Arizona, I hit a pothole and pulled my car off to the side of the road, about 25 miles west of Barstow, literally in the middle of...
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Anonymous

Soon to. E Ex USAA customer OMG!!! Dead on! USAA is the most pathetic company ever!!! Wake up fellow Government Brothers and Sisters they will attempt to ***!! I think average IQ to work there is .3. Ge...

KD27

KD27 USAA has gotten 'too big' to care even a tiny bit about one measley customer. They talk a good game but there are no actions to back up their words. We need a class action law...

2.0
I didn't like
  • Unprofessional
  • Unwilling to apologize and make things right
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