filters
state:
Show
city:
Show
category:
Show
product:
Show
Drain water flows down, not up. After an extremely aggravating two months, USAA officially denied my claim for water damage to my condo unit. They claimed that what I viewed as a "sudden and accidental" leak that is covered by my policy would not be covered because...
Read more
#1045112
Reply to reviews
I have an all-wheel-drive vehicle that USAA sent the third-party vendor to pick up on three different times they sent the wrong vehicle I have explained to them time and time again that my vehicles an hour drive and will not engage that's why it has to be towed that's...
Read more
1.0
#1044410
Reply to reviews
Obtained user credit card for family member who lives in another state, USAA shipped the new card to my address and changed my address of record to the family members address. I called to correct the situation and was treated with courtesy but the woman helping me was...
Read more
#1043734
Reply to reviews

Usaa Checking Account Review

Usaa
#1004777
Getting the run around on funds account locked tired of talking to reps. That dont now ***.
Comment Be first to start a discussion
Show

Usaa Account Review

Usaa
#1002699
1.0
Terrible experience w USAA! We had an inactive account there, for daughter's sake, so she could buy car ins there. I bought a few items on eBay for
Comment Be first to start a discussion
Show

Usaa Banking Service Review

Usaa
#1001756
1.0
I've been fooling with USAA for a week trying to set up insurance and banking. In military terms, this company is nothing but a clusterf#ck. Customer service stinks. Not about to do business with this company
Comment Be first to start a discussion
Show

Short Review for January 19, 2017, Pc_pricing

Usaa
#993924
3.4
Want to get your insurance But heard that rates go up and that claims are mishandled and you're not available when needed??
Comment Be first to start a discussion
Show
I agree. I have been a member for 43 years. I did my days in Vietnam. I have paid them large sums of money over that time and had my banking, insurance, second mortgage, and two credit cards with them. I ran into some tough times and asked for some understanding on the...
Read more
rollo2016
rollo2016

I don't understand how not having internet access to your credit card info would affect your ability to pay your insurance. When you get your monthly insurance bill, you just ...

1.2
#1041887
Reply to reviews
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and business-like. Not the former USAA at all. When I finally go my truck back additional damage had...
Read more
2.7
I liked
  • Old usaa
I didn't like
  • New usaa
#1040493
Reply to reviews
On 3/14/17 I learned of damages to a rental property and notified USAA on 3/16/17. They denied my claim because they said I had a chronic leak from a p-trap drain pipe that became disconnected. . I argued with them on almost a daily basis thereafter and finally proved...
Read more
1.4
Product
I liked
  • Many staff are pleasant and will listen
I didn't like
  • Totally unfair claims people
  • Contracts loopholes invalid
  • Practices
#1039707
Reply to reviews
After 18 years of banking with USAA they let me down. I'm one of the thousands that they've done this to when it comes to not keeping their word, dropping the ball, being completely dishonest, delays, and being absolutely incompetent. Do yourself a favor and read the...
Read more
Anonymous
Anonymous

Let me guess: they want you to pay your bills. Try Fifth Third Bank -- sure to be an improvement.

1.0
I liked
  • Noting
I didn't like
  • Failure to listen to my issue
  • Unreliable
  • What they have become
#1039638
Reply to reviews
USAA no longer deserves to represent themselves as a company for Veterans. Just read their reviews. Ive been a member for 28 years and am now pulling out wverything but life insurance. GOD I hope I dont die. Had an auto accident in December 2016. As of April 2017 we...
Read more
Anonymous
Ryan

Well, the reviews on this website are not bogus. I can attest based on personal experience.1). I was rear ended in 2011. Somehow USAA agreed with the other insurance compan...

Anonymous
Anonymous

Actually, many of the "reviews" on this website are bogus. USAA continues to be top rated with independent rating agencies and consumer organizations. And with me.

1.0
#1037598
Reply to reviews
A credit card was fraudulently opened in my name. A USAA representative stated the card would be closed due to fraud. The account in now affecting my credit for. Every time I call, I am transferred a million times to different departments. They are not concerned,...
Read more
Anonymous
Anonymous

Another bogus report.

1.0
#1035842
Reply to reviews
I used to have insurance with USAA but I left for the same amount of coverage at a cheaper price. I now wanted to come back even though i had been 30 days without insurance, they would only let me in if I was to pay them upfront six months that's over two grand. Like...
Read more
Anonymous
Anonymous

You left and then want back. Look like a flake to them. Nothing to do with being a Veteran. Virtually all their customers are Veterans.

3.6
I didn't like
  • Would not give me any more discounts to lower my rate
  • That the reason i left was because of pricing
#1034477
Reply to reviews