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After 30 years its looks like time to leave USAA. It took 2 hours and 3 dropped calls just to change an automobile policy for a recent move. Since I already paid for the last full 6 month term I asked they apply to the new policy. Nope, I have to pay the full 6 month...
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1.8
I liked
  • What they used to be
I didn't like
  • Declining service
#1083671
Reply to reviews
USAA ran over me on interstate and totaled my car. drove to shop of their choosing for estimate. 6 days later, declared total loss and provided lowball value. Visible options not included in estimate, $700 60,000 mile tires had 800 miles on them, allowed $150. Engine...
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1.0
I didn't like
  • customer service representative
  • Unwillingness to fix problem usaa created
  • Entire ongoing ordeal
#1083556
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I called about insurance. The problem with USAA is that it is run by former military officers (mainly men) who continue to run the organization like the military where women are second class citizens. Everything I do has to go through my husband (soon to be ex) and...
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Anonymous
Anonymous

Another bogus report: you called about insurance, but mortgage is the problem. My wife is the service member and she has always loved USAA for over 40 years.

3.6
#1083476
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Usaa Auto Claim Review

Usaa
#1008100
1.0
Details
I am not insured with USAA, I have allstate! But an insured by USAA hit our parked car and USAA refused to fix all the damage. The car didnt have one scratch on it before it was hit. They only fixed the front end and i had pictures and did all the work fir them. Even got them several estimates. I would say that USAA is a bunch of lying criminals. And would not recommend anyone insuring with them!
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Usaa Checking Account Review

Usaa
#1004777
Getting the run around on funds account locked tired of talking to reps. That dont now ***.
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Usaa Account Review

Usaa
#1002699
1.0
Details
Terrible experience w USAA! We had an inactive account there, for daughter's sake, so she could buy car ins there. I bought a few items on eBay for
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Usaa Banking Service Review

Usaa
#1001756
1.0
Details
I've been fooling with USAA for a week trying to set up insurance and banking. In military terms, this company is nothing but a clusterf#ck. Customer service stinks. Not about to do business with this company
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Billing Practices
Customer service
Diversity of Products or Services
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Applied for life insurance with USAA when I lost my group policy at work. Went through the application process, had the required paramed exam, gave them my bank information. Got message saying the application was approved and requested I call them. Called them back and...
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1.1
I didn't like
  • Very poor business practices
#1082967
Reply to reviews
I have a USAA Visa card. The interest rate is less than ideal. I use the card constantly and always pay more than the minimum. Recently I payed almost the entire balance off and my payment is on hold and my credit limit frozen at a ;ow amount making the card useless....
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Anonymous
Anonymous

strange! you posted anonymously

Anonymous
Anonymous

Strange, I have one of their cards and it is my favorite. Another bogus report?

1.4
I liked
  • Usaa auto insurance
I didn't like
  • Credit card or banking service
#1080233
Reply to reviews
Was in a no fault accident, rear-ended by some fool. USAA wants me to pay the deductable instead of getting it out of the other company....and, even if they do they are going to drop the value of the care 1000.00. USAA sucks. The most expensive Ponzi scheme going at...
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Anonymous
Travis

You are mad they want you to adhere to the policy you bought. You're mad you pay a deductible you selected? Are you brain damaged? If you don't want to use YOUR coverage file ...

1.7
#1078803
Reply to reviews

Have been with USaa for many years never had a claim so when something did happen that required me to file a claim they really disappointed me and did not follow through. Shame on you USaa for having adjusters that act as if they don't care and do not return phone...
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1.8
#1074685
Reply to reviews

USAA customer totaled our car. Initially cordial and all of a sudden once they determined no one was hurt it was like they flipped a switch. Tried getting someone to call back took days and adjuster assessment for vehicle was low. Unbelievable interaction with every...
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Anonymous
carmen sette 101st air born

usaa is not top rated so this anonymous can even put their name out and there is no independent professionals and if there is put the name of these professionals you can't bec...

Anonymous
Anonymous

Another bogus report. Many of the online reviews are false. USAA is top-rated by all of the independent professionals.

1.0
I didn't like
  • Replacement estimate was low
  • No one calling me back
  • Rental car needed return although 10 days to get paid
#1074201
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I am very dissatisfied with USAA Banking service , I have had there banking and checking for 14 years , I thought they were good up until a few weeks ago. I had helped my young adult daughter open an account and for some reason my name was on her account so that I...
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Anonymous
USAA

Well, I don't know what to say so if you want to take your money somewhere else, go right ahead.

Anonymous
Anonymous

So your daughter's incompetence is the fault of USAA, right? Past time she learned to do things correctly. Maybe she should join the military.

#1066930
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This is the second time they pulled the old 'bait and switch' on me!!! First was a car loan (they hit my credit report so many times in one day my interest rate from THEM jumped from 9 to almost 15% in one day!!) Now my car insurance, quoted at $390 jumped to $494 and...
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Anonymous
Anonymous

BBB ratings have really nothing to do with insurance companies. Check the AMBest rating for an insurance company.

Anonymous
Anonymous

Yet another bogus report. Get a life.

1.6
I didn't like
  • Very poor business practices
#1061593
Reply to reviews