State: Colorado Product: Usaa Customer Care Clear all filters (6 of 117 reviews match)
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1.0
Details
Sure, ALL calls go to the same main number which starts the endless process. Do not use this company. I have been a client since 1967 and planning to drop them on six cars and four houses. If USAA reads this, please call me, Tom Barnett, member number 74-0047.
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1 comment
Anonymous
#1714794

Did they ever call you? I'm experiencing the same thing simply trying to get them to verify an external account so I can make an ACH to it online.

Their automated process screwed it up, triggered NSF somehow, and started the process all over a second time. I've spoken to 5 different reps who couldn't hear me, put me on hold numerous times, transferred me around, and hung up on me.

I called back to be escalated to a super and it went to her VOICEMAIL! What the heck happened to this company?

Review
#1435118 Review #1435118 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
To get the quotes I was required to "join" USAA.against my better judgement I gave them all of the personal information requested including my Social Security account number. I got the quotes and they were twice as much as I am currently paying State Farm for...
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1 comment
Anonymous
#1632090

Not sure what the last part has to do with anything but mr E9 ALL INSURANCE COMPANIES ASK THIS INFORMATION BEFORE THEY QUOTE YOU. To see your excact rate based on your credit and etc hence you’re social.

Stop complaining about a bank you’re biased against.

Of course you didn’t join yet no account was opened. They held your info for the quote.

Review
#1394891 Review #1394891 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Order processing issue

USAA in Colorado Springs, Colorado - Left after 15 years

2.4
Details
Constant bad customer service, increase in insurance rates and holds on payroll checks that must be deposited via mobile device. Their solution, cash the check at the institution who issued the checks, then drive 50 miles to deposit the cash in Colorado Springs.... How about this, I stopped all funds going to USAA and opened an account at a local credit union...... Many problems solved by leaving them..... Good riddance USAA
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Review
#1083978 Review #1083978 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Pricing issue

Usaa - Customer Care Review from Denver, Colorado

1.3
Details
As a real estate agent I will recommend to any client that they should get their home financing from ANY other bank in the country. They do not care about thier members, over charge for closing costs and very rarely close on time, if at all ! They claim to have the backs of military personnel when they have no actual affiliation to the military...other than their deceptive advertising ! In case you didn't know USAA actually stands for United Services Automobile Association...sound like an arm of tbe military or a for profit organisation looking to take advantage of young men and women serving our country ?? Do yourself a favor and shop these amateurs for a local mortgage broker or bank who will actually care, and give you a better deal !
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Review
#934476 Review #934476 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
1.0
Details
USAA Insurance is a complete and total sham!! Dishonors a service disabled Vet. Have heard some bad things about USAA insurance in passing from others in the past but as with most opinions I have tried to reserve judgement until personnel experience. USAA insurance...
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1 comment
Anonymous
#1167236

That would be BNCOC. TIS/TIG is 8mo/36mo.

Even with waiver wouldn't make E5. It's spelled sergeant.

Review
#854504 Review #854504 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Having my military service dishonored
Reason of review
Not as described/ advertised
2.4
Details
I have been banking with USAA for over 10 years, so when it came time to buy a home we naturally selected USAA as our mortgage company. We are a military family so, of course, in 2 years it was time to move. We wanted to rent our home and eventually return. To protect...
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Review
#835938 Review #835938 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Usaa banking
Cons
  • Usaa special loans department
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • USAA REFINANCE
  • usaa financial
  • usaa investments

Contact USAA Customer Service

Website:
www.usaa.com
Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

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