State: Colorado City: Denver Clear all filters (13 of 1300 reviews match)
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Usaa - Customer Care Review from Denver, Colorado

1.3
Details
As a real estate agent I will recommend to any client that they should get their home financing from ANY other bank in the country. They do not care about thier members, over charge for closing costs and very rarely close on time, if at all ! They claim to have the backs of military personnel when they have no actual affiliation to the military...other than their deceptive advertising ! In case you didn't know USAA actually stands for United Services Automobile Association...sound like an arm of tbe military or a for profit organisation looking to take advantage of young men and women serving our country ?? Do yourself a favor and shop these amateurs for a local mortgage broker or bank who will actually care, and give you a better deal !
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Review
#934476 Review #934476 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
USAA Insurance is a complete and total sham!! Dishonors a service disabled Vet. Have heard some bad things about USAA insurance in passing from others in the past but as with most opinions I have tried to reserve judgement until personnel experience. USAA insurance...
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1 comment
Anonymous
#1167236

That would be BNCOC. TIS/TIG is 8mo/36mo. Even with waiver wouldn't make E5. It's spelled sergeant.

Review
#854504 Review #854504 is a subjective opinion of poster.
Cons
  • Having my military service dishonored
Reason of review
Not as described/ advertised
3.2
Details
USAA used to be a really good bank and things went to ***. Most recently, Nov 2015, I deposited $6000 into an account and I had to wait 10 days for the check to clear even though it was actually clear in a few days. They did give me access to $500 during the wait...
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Review
#776101 Review #776101 is a subjective opinion of poster.
Pros
  • Convenience of having all accounts with one bank
Cons
  • Being treated like they are doing you a favor
Reason of review
Problems with payment
USAA is the worst insurance and credit card company you can possibly use. Never been into this financial center but have been using their credit card service and insurance service for the last year and i have never in my life had to deal with a worse company. They are...
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1 comment
Anonymous
#1108940

Strange, they are top-rated by virtually all independent consumer organizations. I have not experienced the problems you have described. Are you a disgruntled former employe...

Review
#786665 Review #786665 is a subjective opinion of poster.
Cons
  • Being hung up on
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Usaa Locked Out Of Account
1.3
Details
I was hit while parked with an open door, and the claim adjuster stated that i could have "been more careful." She (Latania Samial) stated that she believed, based on what the other driver (the one at fault) said she felt i was 20% liable. Interesting number, i firmly...
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Review
#745316 Review #745316 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Usaa Rude Mean Nasty
Not to mention how the customer service is nonexistent. You have to talk to ten different people just to get told you have to call tomorrow because you have been on hold so long that the department is closed. You ask for a direct extension and call that extension the...
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Review
#639468 Review #639468 is a subjective opinion of poster.
Reason of review
Problems with payment
I have been a USAA member for 47yrs and can't say enough great things about the company. So I thought I would use them for a mortgage. Because they value my loyalty the process should be a snap..not to mention that my credit and financial status are exemplary....
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2 comments
Anonymous
#805220

These stories sound exactly like what I am going through. 22 years and perfect. This mortgage process has ended my relationship with usaa. I was treated like a criminal and ev...

Review
#403735 Review #403735 is a subjective opinion of poster.
Service
Tags
  • Truth
I joined USAA after hearing that they were a great company with great customer satisfaction. I served eight years in the military and had heard some good things about them years ago. I called them and compared my current home owners and auto policy rates against what...
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3 comments
Anonymous
#689554

Okay, same story, always the State that is responsible, you all need to get with Your State Insurance Commissioner, file an complaint and don't stop until you get your questio...

Review
#420779 Review #420779 is a subjective opinion of poster.
Loss
$1330
What a shame that good company has gone bad. The claims rep and her manager are lying to me about why they declined my homeowners claim regarding a leak in my garage. They are saying that it is due to faulty repair, but their adjuster stood in my garage and said they...
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Review
#349107 Review #349107 is a subjective opinion of poster.
Service
Loss
$10000

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
I just closed on my home loan with USAA and was very dissatisfied with the service. I was told what my costs would be and as I went through the presses and paid for possessing fees and other fees when it came time to close I was told the price was going to $1500 more...
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2 comments
Amandausaa
#487238

If anyone cares to get in touch with me for questions, please email me: amanda.walshenheim@usaa.com I am not afraid of giving my work email because I want to prove to peopl...

Review
#320492 Review #320492 is a subjective opinion of poster.
Loss
$2