State: Colorado City: Colorado Springs Clear all filters (10 of 1295 reviews match)
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USAA in Colorado Springs, Colorado - Raised insurance rate due to too much credit debt

How is it USAA gave me a credit card. And then raises my car insurance premiums because I now have too much credit debt, from their card. Are you serious. Are you a bank or insurance company make up your mind
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Review
#1371684 Review #1371684 is a subjective opinion of poster.
Reason of review
Pricing issue

USAA in Colorado Springs, Colorado - Left after 15 years

2.4
Details
Constant bad customer service, increase in insurance rates and holds on payroll checks that must be deposited via mobile device. Their solution, cash the check at the institution who issued the checks, then drive 50 miles to deposit the cash in Colorado Springs.... How about this, I stopped all funds going to USAA and opened an account at a local credit union...... Many problems solved by leaving them..... Good riddance USAA
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Review
#1083978 Review #1083978 is a subjective opinion of poster.
Reason of review
Pricing issue

USAA engaging in fruad

I have been a long time loyal customer of USAA, but this latest round has me wondering. 2 months ago a large check tried to clear but exceeded my balance. I immediately call USAA to try and find out what was going on and was told they couldn't do or say anything until the next day after the transaction was fully processed. Once the transaction was processed I could see the check. It was pay to the order of USAA authorized by USAA. It had failed to clear but there was the NSF fee. So I got on the phone. After about an hour on the phone while they were looking into it I was told someone else (I am with holding the name) owed the bank money but their back department had made an error in where to collect it from and they immediately credited me back the NSF fee. No biggy banks make errors. 2 weeks later the process repeats, once again I had insufficient funds. Took a little longer this time but still they eventually credited the NSF fee back and noted the activity in the account. 2 weeks and 2 days later so now right after my paycheck deposits they do it again. But since they waited for payday this time there were sufficient funds and they pulled them. I am now getting the run-a-round for over a week from USAA about returning the funds that never left the bank since it was pay to order of USAA and have had legitimate checks bounce. I am thinking its time to investigate how to file fraud charges against USAA.
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Review
#922803 Review #922803 is a subjective opinion of poster.
Cons
  • Holding my money
Reason of review
Poor customer service
Loss
$505
Preferred solution
Full refund
Tags
  • poor accountabilty
  • fruadulant billing
1.0
Details
My biggest complaint with usaa is the ATM's are never working! I needed to deposit money to have enough to pay my mortgage and of course the ATM couldn't take any deposit. So I went to withdraw MY money to get a money to add to what I had so I could get a money order...
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1 comment
Anonymous
#1030575

Depositing cash at an ATM is a very bad idea, no matter your bank.

Review
#694369 Review #694369 is a subjective opinion of poster.
Reason of review
Damaged or defective
I am a first time home buyer I have been with USAA a little over 5 years the best service I had banking wise I couldn’t wait until I closed to leave a Review to prove that they were not so bad . I felt like I was apart of a family a team and customer service has always...
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1 comment
Anonymous
#935279

I went through that as an employee, and at CLOSING...USAA was asking for the SAME documents that had been faxed previously...they held my closing up because they couldn't FIND...

Review
#412968 Review #412968 is a subjective opinion of poster.
So I have been with USAA for 12 years. Last night at 9:30 some *** shows up pounding on my door like a psycho and proceeds to tell me he's taking my car. I was beyond confused since I've never missed a payment. And I had literally just spoken to USAA a few days prior...
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2 comments
Anonymous
#599406

ussa beware that dovenmule one of your partners who handles your loans is being investigated by the EEOC for discrimination against gays and blacks. Actual fist fights have oc...

Review
#346648 Review #346648 is a subjective opinion of poster.
Loss
$15000
usaa mortgage processing is flawed in the following manner..30 days to process a mortgage approval..five days before closing usaa asking for additional documents or process stops per mortgage processor. did not order an appraisal in timely manner within 14 days of...
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Review
#434111 Review #434111 is a subjective opinion of poster.
I was rear ended in 2011. My car was totaled. As far as that went USAA handled that portion of my claim with no problem. My daughter and I went to the emergency room that night. I was given Percoset and sent on my way being told I will become exceedingly more sore...
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2 comments
Anonymous
#685783

It's not that you're a liar but that company is not the one who adjusts the medical claim, just a system to analyze what they're billing for v. your claim of injury. Your c...

Review
#431670 Review #431670 is a subjective opinion of poster.
Loss
$20000
Tags
  • OneSource claim
On May 9, 2012, I was robbed. The thieves stole my work equipment leaving me unable to work. When I called USAA promptly I was told they would deposit 1,500.00 into my non-USAA checking account so I could purchase new work tools. The representative told it would be...
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2 comments
Anonymous
#509015

You two need to hire a public adjuster to handle these problems for you. A public adjuster is licensed to negotiate with insurance companies. Once you have your own adjuster...

Review
#321432 Review #321432 is a subjective opinion of poster.
Loss
$30

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
I was involved in a car accident with a person who is insured by USAA. I did not get a ticket as the accident was not my fault, so I went about calling USAA to make a claim. First they told me it would be upon my insurance to cover the cost of a rental car. I got a new...
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13 comments
Anonymous
#712212

I am a Loyal USAA customer since 2003. In 2009 my wife was in a car accident. Her car was in the repair shop the same day with a rental car. In 2010 my basement backed up. ...

Review
#213902 Review #213902 is a subjective opinion of poster.
Service