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USAA in Colorado Springs, Colorado - Raised insurance rate due to too much credit debt

How is it USAA gave me a credit card. And then raises my car insurance premiums because I now have too much credit debt, from their card. Are you serious. Are you a bank or insurance company make up your mind
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Review
#1371684 Review #1371684 is a subjective opinion of poster.
Reason of review
Pricing issue

USAA in Colorado Springs, Colorado - Left after 15 years

2.4
Details
Constant bad customer service, increase in insurance rates and holds on payroll checks that must be deposited via mobile device. Their solution, cash the check at the institution who issued the checks, then drive 50 miles to deposit the cash in Colorado Springs.... How about this, I stopped all funds going to USAA and opened an account at a local credit union...... Many problems solved by leaving them..... Good riddance USAA
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Review
#1083978 Review #1083978 is a subjective opinion of poster.
Reason of review
Pricing issue

USAA in Englewood, Colorado - Stole my money

1.6
Details
USAA encountered someone trying to log into my account. According to USAA, the individual tried my username but couldn't guess the password, so they locked out the account..... not the web account (like any normal business entity would) they locked out all my access to any funds for 4+ days. When I called to get it unlocked, they transferred me from department to department and refused to let me speak to a manager. I was hung up on by representative "Jarred" #H9585 after he refused to transfer me to a manager. As soon as I get access to my money again, I'm taking it to some other bank. to add to this, I used to have homeowner's insurance with them, no longer as it is too expensive by a factor of x2. I used to have auto insurance with them, no longer as it is too expensive by a factor of x2.5. This company sucks and I think they know it. If I dont receive my money by the end of their "lock out" period, I'm going to take legal action. fyi, my account balances are significant and not $500 or whatever.
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Review
#934078 Review #934078 is a subjective opinion of poster.
Pros
  • Way company was run 10 years ago
Cons
  • Disrespectful customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • usaa scam

USAA engaging in fruad

I have been a long time loyal customer of USAA, but this latest round has me wondering. 2 months ago a large check tried to clear but exceeded my balance. I immediately call USAA to try and find out what was going on and was told they couldn't do or say anything until the next day after the transaction was fully processed. Once the transaction was processed I could see the check. It was pay to the order of USAA authorized by USAA. It had failed to clear but there was the NSF fee. So I got on the phone. After about an hour on the phone while they were looking into it I was told someone else (I am with holding the name) owed the bank money but their back department had made an error in where to collect it from and they immediately credited me back the NSF fee. No biggy banks make errors. 2 weeks later the process repeats, once again I had insufficient funds. Took a little longer this time but still they eventually credited the NSF fee back and noted the activity in the account. 2 weeks and 2 days later so now right after my paycheck deposits they do it again. But since they waited for payday this time there were sufficient funds and they pulled them. I am now getting the run-a-round for over a week from USAA about returning the funds that never left the bank since it was pay to order of USAA and have had legitimate checks bounce. I am thinking its time to investigate how to file fraud charges against USAA.
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Review
#922803 Review #922803 is a subjective opinion of poster.
Cons
  • Holding my money
Reason of review
Poor customer service
Loss
$505
Preferred solution
Full refund
Tags
  • poor accountabilty
  • fruadulant billing

Usaa - Customer Care Review from Denver, Colorado

1.3
Details
As a real estate agent I will recommend to any client that they should get their home financing from ANY other bank in the country. They do not care about thier members, over charge for closing costs and very rarely close on time, if at all ! They claim to have the backs of military personnel when they have no actual affiliation to the military...other than their deceptive advertising ! In case you didn't know USAA actually stands for United Services Automobile Association...sound like an arm of tbe military or a for profit organisation looking to take advantage of young men and women serving our country ?? Do yourself a favor and shop these amateurs for a local mortgage broker or bank who will actually care, and give you a better deal !
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Review
#934476 Review #934476 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
USAA Insurance is a complete and total sham!! Dishonors a service disabled Vet. Have heard some bad things about USAA insurance in passing from others in the past but as with most opinions I have tried to reserve judgement until personnel experience. USAA insurance...
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1 comment
Anonymous
#1167236

That would be BNCOC. TIS/TIG is 8mo/36mo. Even with waiver wouldn't make E5. It's spelled sergeant.

Review
#854504 Review #854504 is a subjective opinion of poster.
Cons
  • Having my military service dishonored
Reason of review
Not as described/ advertised
2.4
Details
I have been banking with USAA for over 10 years, so when it came time to buy a home we naturally selected USAA as our mortgage company. We are a military family so, of course, in 2 years it was time to move. We wanted to rent our home and eventually return. To protect...
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Review
#835938 Review #835938 is a subjective opinion of poster.
Pros
  • Usaa banking
Cons
  • Usaa special loans department
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • USAA REFINANCE
  • usaa financial
  • usaa investments
4.8
Details
Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my experience, I find that most people don't write about their 'good' experiences, they vent about their bad experiences. In all the years (since Mar...
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Review
#776733 Review #776733 is a subjective opinion of poster.
Pros
  • Respectful customer service
  • Low rates
  • Detailed explanations of coverage and benefits
Reason of review
Good customer service, fair pricing, reliable service, quick responses to questions/issues, thorough explanations of benefits and coverage
3.2
Details
USAA used to be a really good bank and things went to ***. Most recently, Nov 2015, I deposited $6000 into an account and I had to wait 10 days for the check to clear even though it was actually clear in a few days. They did give me access to $500 during the wait...
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Review
#776101 Review #776101 is a subjective opinion of poster.
Pros
  • Convenience of having all accounts with one bank
Cons
  • Being treated like they are doing you a favor
Reason of review
Problems with payment

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
USAA is the worst insurance and credit card company you can possibly use. Never been into this financial center but have been using their credit card service and insurance service for the last year and i have never in my life had to deal with a worse company. They are...
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1 comment
Anonymous
#1108940

Strange, they are top-rated by virtually all independent consumer organizations. I have not experienced the problems you have described. Are you a disgruntled former employe...

Review
#786665 Review #786665 is a subjective opinion of poster.
Cons
  • Being hung up on
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Usaa Locked Out Of Account