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1.3
Details
Paid off my car loan and called USAA to make sure the next automatic payment would not be taken out and was reassured that it wouldn't be taken out. Turns out it was taken out of my bank account. Called the next day to customer service and was told it would be back in...
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Review
#1586385 Review #1586385 is a subjective opinion of poster.
Reason of review
Problems with payment
Many of you would probably agree that USAA Insurance is a reliable service due to STRONG military affiliation. As a former enlisted soldier and commissioned officer, they supported and addressed me on a professional level while WEARNING THE UNIFORM! But no matter what...
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2 comments
Anonymous
#1690718

A lot of words but not very descriptive of the real problem. Left me bewildered.

Had to reread several paragraphs several times.

Maybe try taking a breath. Thanks for your service.

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Review
#1526431 Review #1526431 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1200
Preferred solution
CAR REPAIR
1.0
Details
Sure, ALL calls go to the same main number which starts the endless process. Do not use this company. I have been a client since 1967 and planning to drop them on six cars and four houses. If USAA reads this, please call me, Tom Barnett, member number 74-0047.
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1 comment
Anonymous
#1714794

Did they ever call you? I'm experiencing the same thing simply trying to get them to verify an external account so I can make an ACH to it online.

Their automated process screwed it up, triggered NSF somehow, and started the process all over a second time. I've spoken to 5 different reps who couldn't hear me, put me on hold numerous times, transferred me around, and hung up on me.

I called back to be escalated to a super and it went to her VOICEMAIL! What the heck happened to this company?

Review
#1435118 Review #1435118 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I asked for automobile and homeowners insurance quotes on November 4th 2018. To get the quotes I was required to "join" USAA.against my better judgement I gave them all of the personal information requested including my Social Security account number. I got the quotes...
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1 comment
Anonymous
#1632090

Not sure what the last part has to do with anything but mr E9 ALL INSURANCE COMPANIES ASK THIS INFORMATION BEFORE THEY QUOTE YOU. To see your excact rate based on your credit and etc hence you’re social.

Stop complaining about a bank you’re biased against.

Of course you didn’t join yet no account was opened. They held your info for the quote.

Review
#1394891 Review #1394891 is a subjective opinion of poster.
Reason of review
Order processing issue

USAA in Colorado Springs, Colorado - Raised insurance rate due to too much credit debt

How is it USAA gave me a credit card. And then raises my car insurance premiums because I now have too much credit debt, from their card. Are you serious. Are you a bank or insurance company make up your mind
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Review
#1371684 Review #1371684 is a subjective opinion of poster.
Reason of review
Pricing issue

USAA in Colorado Springs, Colorado - Left after 15 years

2.4
Details
Constant bad customer service, increase in insurance rates and holds on payroll checks that must be deposited via mobile device. Their solution, cash the check at the institution who issued the checks, then drive 50 miles to deposit the cash in Colorado Springs.... How about this, I stopped all funds going to USAA and opened an account at a local credit union...... Many problems solved by leaving them..... Good riddance USAA
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#1083978 Review #1083978 is a subjective opinion of poster.
Reason of review
Pricing issue

Usaa - Customer Care Review from Denver, Colorado

1.3
Details
As a real estate agent I will recommend to any client that they should get their home financing from ANY other bank in the country. They do not care about thier members, over charge for closing costs and very rarely close on time, if at all ! They claim to have the backs of military personnel when they have no actual affiliation to the military...other than their deceptive advertising ! In case you didn't know USAA actually stands for United Services Automobile Association...sound like an arm of tbe military or a for profit organisation looking to take advantage of young men and women serving our country ?? Do yourself a favor and shop these amateurs for a local mortgage broker or bank who will actually care, and give you a better deal !
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Review
#934476 Review #934476 is a subjective opinion of poster.
Reason of review
Poor customer service

USAA in Englewood, Colorado - Stole my money

1.6
Details
USAA encountered someone trying to log into my account. According to USAA, the individual tried my username but couldn't guess the password, so they locked out the account..... not the web account (like any normal business entity would) they locked out all my access to any funds for 4+ days. When I called to get it unlocked, they transferred me from department to department and refused to let me speak to a manager. I was hung up on by representative "Jarred" #H9585 after he refused to transfer me to a manager. As soon as I get access to my money again, I'm taking it to some other bank. to add to this, I used to have homeowner's insurance with them, no longer as it is too expensive by a factor of x2. I used to have auto insurance with them, no longer as it is too expensive by a factor of x2.5. This company sucks and I think they know it. If I dont receive my money by the end of their "lock out" period, I'm going to take legal action. fyi, my account balances are significant and not $500 or whatever.
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Review
#934078 Review #934078 is a subjective opinion of poster.
Pros
  • Way company was run 10 years ago
Cons
  • Disrespectful customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • usaa scam

USAA engaging in fruad

I have been a long time loyal customer of USAA, but this latest round has me wondering. 2 months ago a large check tried to clear but exceeded my balance. I immediately call USAA to try and find out what was going on and was told they couldn't do or say anything until the next day after the transaction was fully processed. Once the transaction was processed I could see the check. It was pay to the order of USAA authorized by USAA. It had failed to clear but there was the NSF fee. So I got on the phone. After about an hour on the phone while they were looking into it I was told someone else (I am with holding the name) owed the bank money but their back department had made an error in where to collect it from and they immediately credited me back the NSF fee. No biggy banks make errors. 2 weeks later the process repeats, once again I had insufficient funds. Took a little longer this time but still they eventually credited the NSF fee back and noted the activity in the account. 2 weeks and 2 days later so now right after my paycheck deposits they do it again. But since they waited for payday this time there were sufficient funds and they pulled them. I am now getting the run-a-round for over a week from USAA about returning the funds that never left the bank since it was pay to order of USAA and have had legitimate checks bounce. I am thinking its time to investigate how to file fraud charges against USAA.
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Review
#922803 Review #922803 is a subjective opinion of poster.
Cons
  • Holding my money
Reason of review
Poor customer service
Loss
$505
Preferred solution
Full refund
Tags
  • poor accountabilty
  • fruadulant billing

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
1.0
Details
USAA Insurance is a complete and total sham!! Dishonors a service disabled Vet. Have heard some bad things about USAA insurance in passing from others in the past but as with most opinions I have tried to reserve judgement until personnel experience. USAA insurance...
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1 comment
Anonymous
#1167236

That would be BNCOC. TIS/TIG is 8mo/36mo.

Even with waiver wouldn't make E5. It's spelled sergeant.

Review
#854504 Review #854504 is a subjective opinion of poster.
Cons
  • Having my military service dishonored
Reason of review
Not as described/ advertised