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I thought the above actions were completed last November. I found out when I ordered new checks approximately 2 months ago that my sister had not been added to the account.

I have since been going back and forth getting a new document, calling and of course talking to a different agent each time.

I am sick and tired of this very impersonal communication process you have set up for customers. We have been with USAA for almost 40 years. I need someone who knows how to fix this to call me this week. If I do not hear from a supervisor/manager by the end of this week I will close my checking account and cancel my auto insurance.

It used to be very easy to get things done with you but not anymore. I believe you have grown so large that you have forgotten about the necessity of supporting your customers.

User's recommendation: Don’t join USAA. They are not the company they once were.

Preferred solution: I want a phone call this week from a banking manager or supervisor who can add my sister to my checking account.

USAA Pros: Fairly reasonable rates.

USAA Cons: No one calling me back.

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Avila
#1936159

Hopefully this issue has been resolved for you. I am going to the same grief.

It's been four months since my spouse died and I cannot get USAA to drop my husband from our accounts and add my children. as payable upon death (POD). I have spent days and many hours on the phone talking to numerous representatives and filling out many forms, most of them duplication of my previous efforts. They all talk a good story and promise it will be taken care of but it is never resolved.

Their process is broken. I cannot help to wonder how many other people are experiencing the same problem.

I suspect many of them are not aware and are assuming their accounts were correctly updated. USAA is not what it used to be!

Anonymous
#1886738

Sounds like you are asking for the wrong thing. Need a new account.

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