USAA - Can’t complete the process of removing my dead husband from the checking account and adding my sister.
I thought the above actions were completed last November. I found out when I ordered new checks approximately 2 months ago that my sister had not been added to the account.
I have since been going back and forth getting a new document, calling and of course talking to a different agent each time.
I am sick and tired of this very impersonal communication process you have set up for customers. We have been with USAA for almost 40 years. I need someone who knows how to fix this to call me this week. If I do not hear from a supervisor/manager by the end of this week I will close my checking account and cancel my auto insurance.
It used to be very easy to get things done with you but not anymore. I believe you have grown so large that you have forgotten about the necessity of supporting your customers.
User's recommendation: Don’t join USAA. They are not the company they once were.
Preferred solution: I want a phone call this week from a banking manager or supervisor who can add my sister to my checking account.
USAA Pros: Fairly reasonable rates.
USAA Cons: No one calling me back.