State: California Product: Usaa Customer Care Clear all filters (3 of 113 reviews match)
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I have been a member of USAA Since I was a Naval Aviation Cadet in 1960, in excess of 50 years and, until recently, was happy with their service. Today I applied for a mortgage an was denied because they would not take into account the income from my investments. My...
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3 comments
Anonymous
#1200918

There is no "bend" in federal banking rules. The same rules must be followed with every mortgage applicant regardless of the length of time they have been a customer. All bank...

Review
#903192 Review #903192 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
1.6
Details
As a longtime (over 15 years) customer of USAA for a multitude of their product offerings, including Investment services, banking, credit cards and homeowner and auto insurance, I am qualified to comment about their flawed corporate culture and poor customer service...
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8 comments
Anonymous
#1182547

The people you speak with are not USSA employees. They are employed by a company called Teletech, which is a call center USAA has a contract with. Teletech will hire anyone th...

Review
#877900 Review #877900 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • No rational answers to reasonable questions
Reason of review
Poor customer service
Tags
  • usaa financial
  • usaa investments

USAA - Miscalculations in checking

1.0
Details
USAA has grown to have some of the worst customer service ever. The have miscalculated my balances many times and have had to refund me back. I dont trust them to manage my accounts. Also it was clear they charged me an overdraft fee with money in my account and tried to deny it and when the agent saw it he was about to refund me but disconnected me and I called back to someone unaware who didnt want to refund me, scammm. What a way to treat veterans. No respect. I am going to close all my accounts. Only the insurance is worth keeping. I do nothing else with this bank anymore. Awful service, quality has dropped.
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Review
#867291 Review #867291 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Lack of integrity
  • Customer service
  • Miscalculations of accounts
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts