State: California Product: Usaa Banking Service Clear all filters (4 of 56 reviews match)
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I had a credit card with USAA Federal Savings Bank for many years. Several months ago my card was stolen, and then used to purchase nearly $4000 worth of jewelry at a store I had never heard of. The bank sent me a text asking if I had authorized this purchase (no). At...
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1 comment
Anonymous
#1753589

Must be more to this story. You will have to keep fighting. Was this fraud by a family member?

Review
#1660238 Review #1660238 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Bad quality
Called USAA customer service from a small village in Bulgaria while sitting under a tree in the park. Did not appreciate at all having to wade through a lot of automated BS while trying to get to a person.Appreciated even less the extremely young customer service...
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Review
#1549283 Review #1549283 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Bad quality
1.0
Details
USAA sucks, when i noticed fraud i reported it to them, the next day when i called to check on my account they said "we are exercising our right NOT to do business with you" Instead of working with me they are working against me. They are holding my direct deposit from...
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3 comments
Anonymous
#1215762

I had fruad on my account as well back in August and they said I was at fault for the fruad because I had to have shared my account info. I told them how did I share my account info.

My debit card was used in Atlanta and I live in Tulsa. The person deposited checks for a total of $9000 and they then withdrew the checks from my account. At zero time was a hold placed on the deposited checks and the person was able to make a POS purchase for $2400 and 3 atm withdraws from my account for $800 each.

They made the withdraws 3 times in a row and at no time was I called or freeze put on my account instead they were able to do this the next day and as soon as I noticed the activity I called and reported it and then USAA turned around and made me a victim of the bank. Please people don't do business with these crooks.

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Review
#915285 Review #915285 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Practices
  • Customer service
Reason of review
veteran homeless with 4 year old daughter due to direct deposit being held hostage
Loss
$3000
Preferred solution
Full refund
1.0
Details
I have been a USAA member most of my life. I recently tried to purchase a vehicle, and was told I'd save $2k if I used my USAA discount. I flew to another state, as that's where the car I wanted was, to buy the car. I got there, only to find out that USAA locked me...
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1 comment
Anonymous
#1155907

Laguna Beach, I cannot get into my account for the past 8 years. You know why?

Because more than 20 years ago, I got divorced. Part of the divorce settlement was that my ex was supposed to pay off the credit card (a couple of grand). She didn't, and 8 years ago, she filed bankruptcy.

So then *I* got locked out of my account. Mind you, this is all for a debt that occurred back in the early 1990s.

Review
#829208 Review #829208 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

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