State: California City: Santa Monica Product: Usaa Customer Care Clear all filters (2 of 115 reviews match)
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I have been a member of USAA since 2001. I use their investment, banking and insurance products and services and am part of their wealth management elite group of members, meaning I have significant assets under their management. Just this week I was reminded once...
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1 comment
Anonymous
#1227678

A minor issue blown completely out of proportion. Try your claim for consequential damages with one of the monster megabanks and see how far it goes.

Review
#936752 Review #936752 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
1.6
Details
As a longtime (over 15 years) customer of USAA for a multitude of their product offerings, including Investment services, banking, credit cards and homeowner and auto insurance, I am qualified to comment about their flawed corporate culture and poor customer service...
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8 comments
Anonymous
#1182547

The people you speak with are not USSA employees. They are employed by a company called Teletech, which is a call center USAA has a contract with.

Teletech will hire anyone that applies even if they are less than intelligent. USAA doesn't seem to care or want to fix the problems and the Teletech Call Centers keep hiring shady people and they don't train them. USAA Members will continue to pay the price. The turn over at Teletech call centers is over 80 percent and the working conditions are rough.

I hope that might give you a little clarity about who you're really talking to.

The caliber of people employed by a company makes the company fail or succeed. If USAA doesn't get out of Teletech they many end up failing too.

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Review
#877900 Review #877900 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • No rational answers to reasonable questions
Reason of review
Poor customer service
Tags
  • usaa financial
  • usaa investments

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