State: California City: Mountain View Product: Usaa Customer Care Clear all filters (1 of 115 reviews match)
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I have been a member of USAA Since I was a Naval Aviation Cadet in 1960, in excess of 50 years and, until recently, was happy with their service. Today I applied for a mortgage an was denied because they would not take into account the income from my investments. My...
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3 comments
Anonymous
#1200918

There is no "bend" in federal banking rules. The same rules must be followed with every mortgage applicant regardless of the length of time they have been a customer.

All banks are governed the same way and answer to the same regulations. Investment income is not guaranteed income.

Thus the reason it cannot be considered. Period.

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Review
#903192 Review #903192 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service

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