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USAA in San Diego, California - Car accident

1.1
Details
My husband is a 20 yr retired veteran. We were in a car accident, where a semi-truck hit us.. i was hurt, but had to constantly fight wirh USSA Insurance to pay for my medical. To this date they still haven't paid. I would never recommend this company and the commercials you see on tv, believe me it is FAKE!!!, they don't take care of you...
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Review
#1233709 Review #1233709 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
USAA sucks, when i noticed fraud i reported it to them, the next day when i called to check on my account they said "we are exercising our right NOT to do business with you" Instead of working with me they are working against me. They are holding my direct deposit from...
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3 comments
Anonymous
#1215762

I had fruad on my account as well back in August and they said I was at fault for the fruad because I had to have shared my account info. I told them how did I share my acco...

Review
#915285 Review #915285 is a subjective opinion of poster.
Cons
  • Practices
  • Customer service
Reason of review
veteran homeless with 4 year old daughter due to direct deposit being held hostage
Loss
$3000
Preferred solution
Full refund
2.8
Details
Recently had a plumbing problem in my concrete foundation and I need deconstruction and reconstruction. I had the worst customer service and repairs delay because of the claims person Amy! The others were just as. Bad lack of respect and concerns. I had to do all of...
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1 comment
Anonymous
#1212561

After a talking with a resolution center person, thing started moving, but slow. I was assured that they would correct the situation, I just wish it didn't happen in the first...

Review
#901331 Review #901331 is a subjective opinion of poster.
Reason of review
Order processing issue

Usaa - Mortgage Refinance Review from Riverside, California

2.9
Details
Absolutely miserable. Which is unfortunate... Refinancing my home was painstakingly slow. The documentation was unclear, and scattered. Customer service was rude once I hit the stages of dealing with the underwriters. I was asked to send, and resend the same info numerous times. This sucks, because ive really enjoyed banking with them in the past. As well as auto insurance. Never again... ill pay a higher rate before I deal with this mess again
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Review
#944179 Review #944179 is a subjective opinion of poster.
Reason of review
Poor customer service

Usaa - Auto Loan Review from Oakland, California

1.0
Details
USAA is very corrupt. Nothing they do to screw people out of money is an accident. In my case they paid me thr full Diminished Value I submitted in a compehensive report. In excess of $3000. Yer these theives stopped payment oncthe check telling me it wad a mistake. That now I need to submit more informstion. Sadly they lie verbally with impunity. Their low paid opetators teadva script all dedigned to frustrate and make people give up. My advise is never speak to them on the phone. Insist all communication be in writing and put that in writing. Once you move the claim to a paer trail it is harder for them to cheat you. However their letters are deliberatrly vague and ambiguous. Read each word exactly as written and do not infer anything. Whichever position you take to their vague responses they will challenge. So if they *** fo not accept the offer and demand to arbitrate and report them to your state insurance regulators. Sadly our bank and insurance industries are rife with corruption assumobg it just costs all of us too much time and money to challenge them But thier weekness is they hire dumb people and they hate the states pokibg into their bad behavior. If you are convicted to not being bullied by corporate *** then go through the process to challenge. They are not the final word on their own horrible behavior.
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Review
#913088 Review #913088 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.6
Details
As a longtime (over 15 years) customer of USAA for a multitude of their product offerings, including Investment services, banking, credit cards and homeowner and auto insurance, I am qualified to comment about their flawed corporate culture and poor customer service...
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8 comments
Anonymous
#1182547

The people you speak with are not USSA employees. They are employed by a company called Teletech, which is a call center USAA has a contract with. Teletech will hire anyone th...

Review
#877900 Review #877900 is a subjective opinion of poster.
Cons
  • No rational answers to reasonable questions
Reason of review
Poor customer service
Tags
  • usaa financial
  • usaa investments
2.3
Details
I have never been so disappointed by any financial institution in my life. I - and my entire family - have been a member of USAA since 1990. We depend on the services provided by USAA for nearly everything that is offered. Now, my oldest son, a 26 year old former...
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4 comments
Anonymous
#1684838

USAA has turned commercial and greedy. "They no longer care about veterans

Review
#823677 Review #823677 is a subjective opinion of poster.
Cons
  • Horrible customer service
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Let the company propose a solution
Tags
  • Auto Pay
1.0
Details
U SAA ...filed a claim with them on Dec 19,2015, then proceeded to get delay after delay for why my claim wasn't being process in a timely manner. First, they wouldn't return my phone calls or would drop my phone calls, & never called back. Second, they said the other...
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Review
#833382 Review #833382 is a subjective opinion of poster.
Cons
  • I had to fax them the other insurance company all the info
  • Evil corrupt lying thieves
  • Lack of knowledge
Reason of review
Poor customer service
Tags
  • Communications bad
  • Insurance tactics
1.0
Details
If I could give 0 stars I would. Some *** called USAA saying he was my husband, and the USAA rep reset my pin codes for him, when we got the text alerts we immediately called and flagged our accounts for fraudulent activity and changed all our passwords and PIN...
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1 comment
Anonymous
#1172588

More lies about USAA, an outstanding company. Did you get fired from them?

Review
#862104 Review #862104 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
I have been a member of USAA Since I was a Naval Aviation Cadet in 1960, in excess of 50 years and, until recently, was happy with their service. Today I applied for a mortgage an was denied because they would not take into account the income from my investments. My...
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3 comments
Anonymous
#1200918

There is no "bend" in federal banking rules. The same rules must be followed with every mortgage applicant regardless of the length of time they have been a customer. All bank...

Review
#903192 Review #903192 is a subjective opinion of poster.
Reason of review
Poor customer service