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USAA in Elgin, Oklahoma - Poor insurance

1.0
Details
A few years ago i filed a home claim on my roof that allowed snow in and melted in my attic and ruined my inside ceiling. Not only did usaa deny the claim, they doubled both my home and auto insurance. Do not trust usaa to treat service members fairly.
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Review
#1651648 Review #1651648 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5000
Preferred solution
nothing they can do at this point to make it right

USAA in Oakland, California - Pathetic customer service/experience

Withdrawing funds and canceling all my accounts with this group. Sad that a one great company that I used to praise to my friends had slid so far downhill..
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Review
#1645589 Review #1645589 is a subjective opinion of poster.

USAA in Oakland, California - Pathetic customer service/experience

1.0
Details
Withdrawing funds and canceling all my accounts with this group. Sad that a one great company that I used to praise to my friends had slid so far downhill..
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Review
#1645373 Review #1645373 is a subjective opinion of poster.
Reason of review
Claim coverage honored
Loss
$4500
Preferred solution
Pay for all items that were in insurance claim
1.5
Details
If you believe their commercials your in for a very rude awakening when you need them. First no one from USAA has ever addressed my husband by his rank. Minor complaint but still a lie they tell on their commercials. Second after our son was in a very serious accident...
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Review
#1630874 Review #1630874 is a subjective opinion of poster.
1.0
Details
On August 4, 2019 I was in a car accident. I was told by the police officer not to drive my car because of my side view mirror was missing. I file the court claim on the USAA website, and I explain to them that the car was drivable, and what the police officer said. I...
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Review
#1628452 Review #1628452 is a subjective opinion of poster.

USAA in Newport Beach, California - Sale of Investments

I waited on the phone for 25 minutes and then the person I spoke with couldn't help me. USAA did a big disservice to their investors by letting you assume their investment department. I am now in the process of closing all my accounts with you. This is in the amount of $500,000. and also all of my USAA accounts.
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Review
#1610679 Review #1610679 is a subjective opinion of poster.
Reason of review
Poor customer service
1.9
Details
Would like to make all USAA auto policy holders aware that your policy DOES NOT provide full coverage when renting a car!!! I have been told by USAA representatives that I could decline rental car company's offered coverage. I have followed this and was recently in an...
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1 comment
TellingChinstrapPenguin232
#1725069

Had that issue too. They wouldn't even let me pay more a month to have REAL coverage.

Used to be it just covered the cost.

now it covers a maximum of $20 a day? What's this insurance for anyway?

Review
#1602530 Review #1602530 is a subjective opinion of poster.
Pros
  • People that were there 4 years ago
Cons
  • Customer service representative
Reason of review
Poor customer service
Loss
$1314
Preferred solution
Full refund
I was recently travelling in Bulgaria where I've traveled for several years without a problem. This time my ATM card did not allow me to withdraw cash in this country despite the fact that I had called prior to my trip to put a travel notice in my account. Called USAA...
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Review
#1549283 Review #1549283 is a subjective opinion of poster.
Reason of review
Bad quality

USAA in Lemoore, California - HORRIBLE BANK

1.0
Details
Today I went to deposit cash at a local atm. I couldn’t so I called in. Was told to use a cashiers check to deposit. I did and now have a 7 day hold on a CASHIERS check. Now my security deposit will bounce and I am homeless. Thanks USAA you give great advice and should shove it up your ***
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Review
#1535329 Review #1535329 is a subjective opinion of poster.

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

Escape from the car accidient with USAA insurance policy holder

1.0
Details
The USAA insurance policy holder damaged my parked car in the safe parking lot. The holder with 100 % responsibility gave me the claim number. I sent my car to the Porsche authorized collision center under the California law. However, the USAA technically pushed me to pay out of my pocket money to the collision center and rental car office. USAA paid the less labor charge to the collision center and less rental fee to the rental office but forced me to pay the extra money, otherwise I should wait for my car return in one month, two month, etc. Technically USAA made a few hundred dollars out of the pocket money which made the wondering to the small court claims. Do not believe the USAA for the auto claims
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Review
#1529849 Review #1529849 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Full refund