I held USAA to a higher standard then State Farm or Allstate but I was sooooo wrong! Without telling me they dropped my claim and said I had to track down, call and fight the other insurance company myself instead of USAA handling the claim for me.
I've never heard of such a thing. When you are involved in an accident the last thing you wanna do is go to battle with the opposing insurance company to even see if they accept your claim let alone getting it fixed. I'm very upset and shocked at their lack of customer service.
SHAME ON YOU USAA!!!!! Off to find a new insurance carrier.
Product or Service Mentioned: Usaa Auto Claim.
Reason of review: Poor customer service.
Monetary Loss: $2000.
USAA Cons: Customer service is the worst.