Something has happened at USAA, I'm not sure what is going on. I have banked there for 15+ years and have auto, home, and life accounts there as well.
This month, after using mobile deposit for more than a decade, they started putting ALL deposits on hold, and at large percentages of the amount deposited. I'm a small business owner and have always deposited large amounts into my USAA account. Today they put a $495 check on hold for five days at 100%. I'm all done.
I have asked for help about ten times and each time they refer to the "Depository Agreement" I entered into when I opened the account. Ok, thanks for that, super helpful.
My advice, move all your money to Wells Fargo. You'll have easy access to your money while receiving terrible customer service.
Product or Service Mentioned: Usaa Check Deposit.
Reason of review: Poor customer service.
Preferred solution: Change.